Jump to content

Cancel help


Recommended Posts

can someone please tell me how to cancel this dang thing? I logged in fine, couldn't find what I needed, asked the help bot who sent me a link, but now when i try to sign in to 'manage subscriptions/renewal' my password wont work (even though it worked not 5 minutes before on the same site), tried the reset password but its button wont let you even press it after entering the email. Tried to email support but it's in a different language that I can't seem to change. I'm so annoyed, sorry if this shows that. Please tell me if i'm just missing something so i can have a 'well im stupid' moment but finally have this done.

Link to comment
Share on other sites

Yes, it's region specific so that doesn't help me. Can you tell me how to cancel the subscription, please, since I can't email them without learning a new language first?

  • Like 1
Link to comment
Share on other sites

Posted (edited)

Hello @Boo1234

Thank you for posting back!

  • Cancelling the subscription depends on "You can disable auto-renewal through the provider from whom you bought the license it's detailed in: How to disable license auto-renewal for Kaspersky solutions for home
  • You can only cancel auto-renewal of your license via My Kaspersky if you purchased the license via your My Kaspersky account, is that what you did when you first purchased the software?
  • On the Support page, can you access Chat or Phone support, in your language? 
  • Also, have you tried another browser or reset the browser to clear it if it's forcing the Kaspersky page to appear in a page with a the language that's causing a problem? 
  • On the MyKaspersky home page, can you select the globe, (next to the Support icon), then select the language - see attached image below

Thankyou🙏

Flood🐳+🐋

select your language.jpg

Edited by Flood and Flood's wife
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share



×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.