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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. gpicca98

    Hello everyone, Suddenly I cannot download any kind of file from the internet, neither with Chrome nor with Internet explorer. A message shows up saying the antivirus check couldn't be carried out and so the download has been blocked. I've tried to restore KIS factory settings but nothing's changed. Help me please!

    • 7 replies
    • 5.1k views
    Flood and Flood's wife
  2. evjlsrain

    Hello everyone, I have a question regarding Scan mode in File Anti-Virus I read this descriptions about different scan modes but they are not clear enough for me https://help.kaspersky.com/KSCloud/Win3.0/en-us/84844.htm Therefore, I would like to ask for a more detail, in-depth descriptions about these scan modes and what the performance and security impacts after changing from 1 mode to another For example, the default scan mode is "Smart Mode". However, I don't find it is light-weight enough I decided to switch to "On execution" which is supposed to be faster than Smart Mode, according to my knowledge of products in various AVs from other vendors If I'm not mistaken…

    • 17 replies
    • 11.3k views
  3. Kuroko

    Hello, after recently upgrading to KIS 2020 and to the mentioned version, I now have issues with the Flash player Plugin in chrome and in Firefox. For example when I try to access: Dazn.com and try to login, the page keeps on jumping between the signin and the home page, because the Flash player plugin keeps gets blocked, although it is set to be allowed in chrome and firefox. This problem seems to only occur on this version, because on a Laptop running KIS 2019 I can access the site normaly. It also works perfectly fine on my desktop pc (that runs the mentioned version) as soon as I disable KIS. So this seems to be an issue with this version specifically. I hope …

    • 5 replies
    • 5.3k views
  4. Khan

    Just turned on computer and KIS updated twice. First a normal signature update. Then after about 5 minutes it started another update and then updated tp Patch D. Cannot find info on this patch so was curious if anyone has seen it yet and if so, could point me to any info regarding this patch. Thanks

    • 0 replies
    • 2.2k views
  5. techquest
    Started by techquest,

    Have installed KIS 2019 on a W7 64bit PC. The product installs but when it gets to the Activation window it freezes and I cannot do anything with it except to close it via the Task Manager. When I reboot the PC the Activation Window comes up but it remains frozen. There are no conflicting products on the PC and I have tried a reinstall. I have a valid Activation code. Can anyone offer any advice on what to do please.

    • 5 replies
    • 1.6k views
  6. KMH59
    Started by KMH59,

    OS = Windows 10. The automatic database update continues to get to 97% and just stops and never finishes. 128 days remaining on subscription. At the same time, Microsoft Outlook downloads email extremely slow. (No problems when using web mail applications). No problems with network or browsing with any browser. I have re-booted multiple times, I have let it try to download for at least 48 hours. I have run windows update and after the update/reboot, Outlook will download email normally for a few moments and then stall again. I shut down Outlook but the Kaspersky database update just sits there at 97%. I have shut down the Kaspersky app with task manager and reboo…

    • 0 replies
    • 1.7k views
  7. rojouz

    I truly hope someone can help me here. If this is in the wrong section, please move it to the correct section. I have for weeks now an app or something on my Android phone that after every x number of minutes and whenever I unlock my phone after x number of minutes, opens up my Samsung Browser to often times a .xyz web page. I am very angry about this and want to find out so bad which app is doing this. I have tried all the suggestions mention online, but none apply to me. The one that will definitely work, which is mentioned here -- https://tehnoblog.org/how-to-fix-android-appsquare-net-novelcamp-net-malware-chrome-browser-hijack/ -- is a custom Firefox browser built b…

    • 2 replies
    • 1k views
    Flood and Flood's wife
  8. Akira
    Started by Akira,

    インストールしたパソコンは64bitなのに、なぜかタスクマネージャーでカスペルスキーを見ると、32bitと表記されています。 どうしたら、64bitになるのでしょうか。

    • 3 replies
    • 11.9k views
  9. lop

    Can I remove aprotected device (android tablet) and replace it with a windows laptop?

    • 0 replies
    • 799 views
  10. fabiodanzetta
    Started by fabiodanzetta,

    Hi everyone, I downloaded the startup.exe file from the Italian site and found two things: 1) doing the scan with virustotal clamav detects it as Win.Virus.Sality-6812328-0. I guess it's a false positive. I don't always scan the files I download from the total virus but this time I did it out of curiosity and this was the result. I wanted to investigate further and other setups of other antivirus vendors have similar problems. Not all and not all with the same engines. Some are perfectly clean. What do you think? 2) Always the Italian startup.exe file is digitally signed but only with the sha1 algorithm without the presence of sha256 and above all without the signature ti…

    • 7 replies
    • 2.6k views
    Flood and Flood's wife
  11. AHS0
    Started by AHS0,

    I am on Chromium Edge, installed Malwarebytes Browser Guard, after reading about it on https://www.ghacks.net/2019/09/02/malwarebytes-browser-guard-for-firefox-and-chrome-leaves-beta/ I have enabled URL Advisor in KIS 2020. I noticed I don’t see the green K logo on the Google search results anymore. I removed Malwarebytes Browser Guard, but it didn’t come back. Any ideas? Thanks.

    • 2 replies
    • 1.7k views
    Flood and Flood's wife
  12. DigitalMauro

    Since Mozilla changed the way the extensions work I need to avoid that Thunderbird will be update and I must keep it at rel. 60.0 but Kaspersky is updating it automatically. How can I exclude this application to be updated or choose not to have an automatic update refusing it when a new release is published? It is really important as I have several actions base on extensions that are not working anymore... Thank you!!

    • 7 replies
    • 1.6k views
    Flood and Flood's wife
  13. Guest #4760
    Started by Guest #4760,

    My KIS subscription is expiring in a couple days. I was notified that it was going to be Auto-renewed. I called Kapersky and cancelled the auto renewal. Since then I've been receiving emails periodically offering 15% off the $69 renewal price. I've also noticed that for "new users" the promotional rate is $39.99. Also at the bottom of the 15% discount offering email is this verbiage: "Additional online offers & discounts may be available at the time of your renewal which are not applicable to your subscription. If you want to take advantage of discounts available at the date of expiration of your license you should perform the following steps: 1. Cancel your Auto…

    • 4 replies
    • 7.7k views
  14. Jeana

    Unable to log into My Kaspersky. Getting the error "Unable to connect to server" This is happening on a fresh install of OS X Mojave. No other programs installed.

    • 2 replies
    • 2.4k views
    Flood and Flood's wife
  15. C.G.B. Spender
    Started by C.G.B. Spender,

    Hi, yesterday I've encountered strange issue: Consider 4 of my computers, each one runs identical version of KIS 20.0.14.1085, let's call them A,B,C and D. For the longest time everything worked as expected, and every one of the four computers could ping any from the remaining 3 without problem. Yesterday I noticed my NMS reports computer A as down. Investigating computer A I couldn't see any issue, it had lan and internet connectivity and could ping B,C,D without issue. No other computer on the local lan could however ping A. After some debugging it turns out it was KIS firewall. What is strange though, all of A,B,C,D have the same default firewall settings of blockin…

    • 0 replies
    • 3.2k views
  16. Guest #4442
    Started by Guest #4442,

    Hi, I am a Kaspersky Internet Security user, I have Adobe Creative Cloud installed on my computer and I think CoreSync is a part of their software but everytime I try to shutdown computer, a strange C++ class name like application is preventing the shutdown. here is the screenshot: https://ibb.co/m0ypQ6N Do you think it may be a harmful application disguising itself as adobe coresync?

    • 3 replies
    • 33.1k views
  17. hdnss
    Started by hdnss,

    Good night guys, does anybody suffers this problem with the last automatic update of KIS? I recently re install windows because of this and in this week it happen again, so I'm interested if anybody has the same problem, because this behaviour damage the OS. And I have to admit I don't visit malicious websites or even use a USB or another device on my rig. Thanks.

    • 8 replies
    • 4.5k views
  18. Alex94

    has anyone heard of "witiant . xyz/" ? this website popped up and said i had a security breach, then spammed itself in browser and froze my computer. after rebooting i looked it up and cannot find anything about this website. is this something to take seriously or just a scam? i was also given a number to call for Microsoft support: 1(866)-658-7563(this is not Microsoft support) this is my fist time posting so if this is the wrong place to ask a question about something like this then I do apologize. -Alex

    • 0 replies
    • 1k views
  19. Leon

    About a week ago I formated my PC, installed Windows 7, then installed all the Windows Updates, then installed drivers, then installed Kaspersky Internet Security Trail. I thinking of buying this program, but whenver I run a scan, my PC gets shut down mid way through scan. This is very bad, please help me. Or would I just be better off uninstalling and finding another anti virus?

    • 1 reply
    • 1.7k views
  20. saravana184

    Kaspersky autocloses in realme 3 pro phone.... need help to fix this issue

    • 10 replies
    • 7.1k views
    Flood and Flood's wife
  21. goprea
    Started by goprea,

    Kaspersky Internet Security gives me warnings about some .js files archived in a second hard drive - see attached list. I cannot find the files in the e-mails location indicated by Kaspersky. Are these files dangereous? How can I find and I delete them?

    • 4 replies
    • 2.4k views
  22. Guest
    Started by Guest,

    I obviously know my password and email ^^ but it says im "unable to connect to server" for days now. just installed and need help please :]

    • 3 replies
    • 1.4k views
    Flood and Flood's wife
  23. Sabino

    Is there really a problem? Can I get round it constantly sending me warnings? Thanks

    • 5 replies
    • 2.7k views
  24. Luckydawg77

    Kaspersky Internet Security for my Android was just updated. Now, when my screen is locked, it displays the warning icon (triangle with exclamation point inside). As soon as I unlock my phone or turn the screen on the warning icon changes to the "protected" icon (shield with exclamation point inside). Why is this happening? Is my phone at risk when screen is off or locked?

    • 10 replies
    • 10.5k views
    Flood and Flood's wife
  25. Blahblah

    My KIS has just expired - no usual offers and on trying to renew I get "You have a subscription licence which cannot be renewed on www.kaspersky.com. " Yet seems to offer link at the bottom to AV/KIS etc downloads. Do I have to go via that. I can see amazon has downloads with a 2019 KIS (just a key sent via e-mail). I'm already on 19xxx1088(g) will that renew me for a year. Presume I can upgrade to the 2020 with that key as well?

    • 4 replies
    • 1.9k views
    Flood and Flood's wife

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