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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest #13242

    After installing and enabling the Chrome Extension, I find that a couple Atlassian pages do not function correctly anymore: Viewing an issue using the ‘new view’ in Jira Adding a Helpdesk entry in the helpdesk portalI tried several things, including disabling ad-blocker, and disabling Kapersky protection, and clearing all Internet Data from Chrome - nothing worked After I disabled the Chrome Extension, and now all works as before. I would really like to use the Chrome Extension, but obviously cannot if it causes issues like this. Can you please let me know if you are able to replicate this on an Atlassian account? Best, Terrance Earthman Media

    • 11 replies
    • 1.3k views
  2. Guest #13873

    Before the update i noticed it, can’t even see where it’s located at, when i open Run Sequence it shows- System with 4 processed ID, and Registry with 148 processed ID. It dose not have a signature or anything uses 84 memory and 79 disk. does anybody know what is it never seen it before. Thank you !

    • 28 replies
    • 3.1k views
  3. Guest #13891
    Started by Guest #13891,

    In the 30 day trial of this software and do not find it user friendly. Unable to delete or quarantine - only option is to SKIP. Delete button is greyed out . Any ideas?

    • 4 replies
    • 987 views
  4. reflash

    Hi! I had the message appear on my mac from time to time: extension signed by “Kaspersky Lab UK Limited” which will be incompatible with a future version of macOS. I have no kaspersky software installed, but it still shows the message. I’ve tried to manually remove those extensions, but it seems they appear again after reboot. How could I solve this?

    • 0 replies
    • 873 views
    Flood and Flood's wife
  5. Jenniib
    Started by Jenniib,

    I have a perfectly good website suddenly being blocked by Kaspersky. I have followed all the advice ere: https://support.kaspersky.com/common/error/other/15335 and restarted several times. Nothing makes any difference. I am running Chrome browser. I am not a web developer. All help received with gratitude Jenniib

    • 1 reply
    • 843 views
  6. DaveI

    I use a bank that requires me to enter a code after I sign in to access my accounts. I get the code but the screen I need to enter the code on is blank. I get the green box around the screen but there is nothing on the screen and I cannot proceed to enter the code. This happens when I use safe money. I have tried firefox and edge and neither one works. I can access my account if I DO NOT use safe money.

    • 0 replies
    • 688 views
  7. delice

    I’ve been using old version keys to use latest versions so far without any problems until this year. Has something changed? My product is KIS 2012. It is activated on 2020 but not on 21. Anyone has any info on this?

    • 7 replies
    • 3.8k views
  8. Guest
    Started by Guest,

    Hello !! I have downloaded the "NetLimiter" program on my pc and there is some strange to me net activity on Kaspersky, as I can see the kis always download something in background (around 200-400 kbps maybe even more or less). Can anyone tells me whats that, is it normal ??

    • 0 replies
    • 955 views
  9. S E R G E Y

    I have a license for KIS 20, which has 279 days left, today KIS was updated to version 21 and did not pick up this license, when I tried to activate with this key, an error occurred that the key is not suitable for this version of the program, is this normal? If so, how to prevent the antivirus from being updated from version 20 to 21, since I have a key for a year. Now I have uninstalled version 21 of KIS and returned to version 20 in which I have a license, how can I disable updating to the new version? У меня есть лицензия на KIS 20 у которой осталось 279 дней, сегодня KIS обновился до версии 21 и не подхватил эту лицензию, при попытке активировать этим ключём вышла …

    • 1 reply
    • 1k views
  10. Guest #13763
    Started by Guest #13763,

    Why my Key is working only in Vietnamese language?

    • 1 reply
    • 2.1k views
    Flood and Flood's wife
  11. new11
    Started by new11,

    Just some feedback and or an idea. Within the “webcam privacy protection” feature, while using google chrome (or any other browser), It would be great to have the ability to block webcam access to individual/certain websites rather then blocking access for the entire google chrome application. As it is now, I have blocked access for chrome and every time I use a website that I need access to the webcam, I always have to either, temporarily disable the feature or just completely pause protection (depending on how lazy I feel). Stay Safe everyone!

    • 2 replies
    • 3k views
    Flood and Flood's wife
  12. Arittro
    Started by Arittro,

    Hello everyone My kaspersky detected a Trojan virus but it’s can’t able to remove it, i have no idea what to do so i came here for your suggestion …. Thanks

    • 5 replies
    • 1.9k views
  13. Darkqueen

    Hello I hope someone can help me. When I click on a specific website link, I get the following written on the tab; generator.html (1x1) and a black page, nothing else. This has only just started happening with a couple of websites I regularly visit and would like to know whether this is a security or privacy feature of Kaspersky causing this? Hope someone can help.....

    • 38 replies
    • 13.8k views
    Flood and Flood's wife
  14. Guest #13552
    Started by Guest #13552,

    hi when i open kaspersky internet security installation and I choose my language and press continue nothing happened, I remember there was post about same problem but he was trying to install the kaspersky on hyper-x but I'm windows 10

    • 19 replies
    • 2.6k views
    Flood and Flood's wife
  15. jbaxter

    I’ve done my searching and don’t see anything similar. Therefore I opened a support ticket so in the interim I’ll pass this on just in case… I’m running KIS 2020 - 20.0.14.1085 (l) on W7-SP1 pro with FF 79.0 and the Kaspersky 2020 FF extension. As of yesterday, Safe Money (SM) will try to stop its secure connection process for ALL defined SM sites - looks like a certificate problem if I push it far enough. I re-installed the FF extension, rebooted, but no go. I get to the target site(s) (with connection encrypted) OK if I don’t invoke SM. Has anybody experienced this? Merci bien - JohnB

    • 4 replies
    • 1.4k views
  16. JPEKaspersky
    Started by JPEKaspersky,

    Good Morning. I realized that a few days ago the database update has registered "resolved dns name" several times in a row. However, despite this, all updates are successful and KIS 2020 (20.0.14.1085 patch L) has an updated database. What does this process mean?

    • 12 replies
    • 2.1k views
  17. HanSolo111

    Hello, I am running Windows 7 and Internet Security 2020. Last week, following a product update, I noticed that the launching of KIS at startup hung my PC - just after connectig to Wi-Fi. I uninstalled and re-installed, and this helped for a couple of re-boots, however, as soon as the new installation was updated, the hanging returned. I have to hard power-off my PC and turn on again, and it will work. I have had zero issues previously. The last update was Adobe Acroba Reader DC on 18th August 2020. Any ideas would be welcomed. Thanks

    • 6 replies
    • 1.5k views
  18. Guest
    Started by Guest,

    kaspersky security cloud makes my PC shut down when i try and scan. The tower doesn't feel warm at all so I doubt its overheating.

    • 10 replies
    • 1.3k views
  19. Yin Zhang

    Problem: MacBook Pro login session breaks after waking up from sleep with KIS 21 installed. Affects: MacBook Pro 16 running Catalina How to reproduce: Install KIS 21.0.0.464. Attatch an external display to MacBook Pro. Do not close the lid, just wait until MacBook Pro goes into sleep. Leave it for about 1 hour. (Wake a MacBook Pro shortly after it goes to sleep does not reproduce the problem.) Wake the Macbook Pro. The display may splash and then the logged in session breaks. You have to login again and you may lose your work.

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  20. forge425

    My computer will randomly start playing sounds, like voices talking from video or music, but I have nothing playing. I closed all my windows but still the sound keeps coming. Any ideas on what it could be? I have Kaspersky Internet Security 20.0.14.1085

    • 5 replies
    • 9.7k views
  21. Psiu47

    I’m trying to send this report to a bug created by some update in the past months using Kaspesky Internet Security 20.0 but I am already in the past 2 hours waiting for this green bar to ‘’transfer in progress’’. How long does it take to complete? The file is not even heavy is just 10 mb.

    • 9 replies
    • 3.3k views
  22. Bananahead

    KIS detects and deletes a file from Windows update causing update to fail. OS recovers itself. mccspal.dll Object deleted NIGEL-HOME\win8 C:\Windows\System32\wuauclt.exe wuauclt.exe C:\Windows\System32\ Windows Update 14440 C:\Windows\SoftwareDistribution\Download\70bcc863a990050b701f79b4ae7d2227\amd64_Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~~amd64~~10.0.20190.1000\amd64_microsoft-windows-mccs-mccspal_31bf3856ad364e35_10.0.20190.1000_none_8ef55971e141686e\mccspal.dll Object deleted Deleted C:\Windows\SoftwareDistribution\Download\70bcc863a990050b701f79b4ae7d2227\amd64_Microsoft-OneCore-ApplicationModel-Sync-Desktop-F…

    • 1 reply
    • 1.7k views
  23. Dodger
    Started by Dodger,

    Hello. I have purchased a license if Internet Security 2020 yesterday for 3 devices. Already installed it yesterday on my laptop (18.08.). When I install Internet Security on my second device (desktop PC) eg in on 20.08. will the 365 countdown for the deskop PC start on the 20th or shows remaining days from first use of the license on the laptop (18.08.)? Thanks, Dodger

    • 1 reply
    • 1.5k views
  24. za2030
    Started by za2030,

    my files are crypted by vari rasomware. whow to decrypt them ?

    • 0 replies
    • 14.7k views
  25. Guest #10755

    Hey people. It’s been a while since I have this weird and irritating issue. Every few hours, I have to force quit KIS from Activity Monitor so it gets restarted and let’s browsers, Skype, Telegram Desktop … to work again or else network reachability is blocked for those. When I got my MacBook Pro 2017, it came with OS High Sierra and I never had issues with it. an OS crash happened after an update of MAC OS Sierra and I had to upgrade to Mojave to be able to use the device again and after sometime issue started. My brother have the same machine and OS and he also has the same issue as me. 1-I am using KIS 20.0.0.829 fully updated on a long license plan 2…

    • 19 replies
    • 2.6k views
    Flood and Flood's wife

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