Incorrect Data in My Kaspersky.

[rufford155]

I went to My Kaspersky website today to change my password.

It said my KIS subscription is broken, or words to that effect, and I cannot get updates - but I am still getting them with no problem.

And it said I only have one device when I have two, one in UK and one abroad.

What’s going on here?

And how can it be corrected? 

[Igor Kurzin]

Hi @rufford155 , 

Please contact technical support via my.kaspersky.com to get assistance. 

Regards,

Igor

[rufford155]

Thanks Igor, I have submitted a request for help.