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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Danila T.
    Started by Danila T.,

    Kaspersky Internet Security is a solution for protecting devices from a range of digital threats. It secures your online payments and protects against online fraud, viruses and data leaks. You can manage the protection of your devices remotely through the account at My Kaspersky. Kaspersky Internet Security has versions for Windows, macOS, and Android. You can always download the latest versions of the Kaspersky Internet Security from here Knowledge Base Product Kaspersky Internet Security is here: https://support.kaspersky.com/consumer We recommend using My Kaspersky. My Kaspersky is a one-stop point for protection of your digit…

  2. Danila T.
    Started by Danila T.,

    Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a screenshot of the problem (How to t…

  3. Kaspersky213
    Started by Kaspersky213,

    I use Kaspersky internet security 2023 for my pc and whenever i go to getintopc.com it says "Visiting a dangerous website has been prevented" I have used getintopc for 5 years and had no issues with any malware on the site. would it be possible that this is a false positive?

  4. Abhik B
    Started by Abhik B,

    Hi, Suddenly my Firefox is giving a Secure Connection Failed error. Upon some googling from Chrome, I found that some settings/certificate issues in Kaspersky may cause this. So, I tried exiting Kaspersky Internet Security and Firefox works as usual. I am using: Windows 11 Version 22H2 (OS Build 22621.2070) Firefox 116.0.1 Kaspersky Internet Security 21.3.10.391 (K) How can I fix the issue? Thanks

    Flood and Flood's wife
  5. snoopy
    Started by snoopy,

    is it safe to download cracked games? will kaspersky scan the installer while it installs? my friends are inviting me to play a cracked raft and it runs multiplayer by bypassing steam and playing it as ‘spacewar’ but im hesistant to dl a google drive file and installing it to my pc. is it worth the trouble? and will kaspersky enough to detect if there is malware in it? thanks for reading and answering in advance!

    • 11 replies
    • 50.8k views
  6. booger
    Started by booger,

    How do I TURN OFF Secure Keyboard Input? It is always IN THE WAY and always ANNOYING! I use Firefox and the Secure Keyboard Input pop-up is always in the way. It is driving me crazy! Any help would surely be appreciated!

  7. Bobby
    Started by Bobby,

    Every time when system starts and disk usage stays 100% for sometime and then settles down. At that time cant use any other application and task manager shows KIS consuming most CPU

      • Like
    • 6 replies
    • 36.7k views
  8. Jojo Mojo
    Started by Jojo Mojo,

    Whenever Kaspersky is running, I cannot access MS Store Apps (xbox game pass, telegram, canva etc.) and Steam Downloads. MS Store comes up with a code: 0x80131500 saying I cannot connect. The moment I disable protection on Kaspersky, EVERYTHING starts functioning usually as it was a few weeks ago. Can someone help me with a permanent solution to this where I can enjoy protection as well as the other software on my PC without hindrance please? Thanks!

    Flood and Flood's wife
  9. evjlsrain

    Hello Kaspersky experts, I was trying to install Kaspersky 2020: Anti-virus or security cloud. I got this error avpui.exe was unable to start => Kaspersky was unusable even after several reboots I use windows 8.1 pro here is the link to the GSI https://www.getsysteminfo.com/report/251ae607ce76a9d362619acd7643576b Regards, Rain

    • 58 replies
    • 33.6k views
  10. Guest #4442
    Started by Guest #4442,

    Hi, I am a Kaspersky Internet Security user, I have Adobe Creative Cloud installed on my computer and I think CoreSync is a part of their software but everytime I try to shutdown computer, a strange C++ class name like application is preventing the shutdown. here is the screenshot: https://ibb.co/m0ypQ6N Do you think it may be a harmful application disguising itself as adobe coresync?

    • 3 replies
    • 33k views
  11. Eli Menda
    Started by Eli Menda,

    when 2021 version would be able to install?

    • 50 replies
    • 30.7k views
  12. Ricardo
    Started by Ricardo,

    Why is detected like a potential ilicit software used criminals? I think is one of the best Drivers updaters (If is not the best!) But since time a go is detected like a virus and have a lot of problems. I think Kaspersky check the company and make an alliance with DriverHub if is a good company boot wins!!! https://www.drvhub.net/

    • 13 replies
    • 30.2k views
  13. Snacko
    Started by Snacko,

    I’ve been wondering if KIS scans files that I download automatically? And when? When downloading? Or when accessed? So, I did a test with the EICAR virus text file from ‘this’ site and I did not get any notification at all!! So, I went into into KIS Settings/Interface/Notifications and turned on ALL Critical and Warning Notifications, and also the ‘Enable notification sounds’ was checked. But I never heard a sound and only saw a messages on the left side Notification slide out. Nothing Popped up on the screen about any virus!! How do I get a pop on the center of my screen?? That Right slideout Notification area is NOT good enough. A virus if Important and I wan…

    • 9 replies
    • 30.1k views
    Flood and Flood's wife
  14. hans2323
    Started by hans2323,

    As new updates come dark mode seems to be the new look on applications. Most applications today tend to offer a dark mode option in them. But in Kaspersky Internet Security app for Windows lacks that appearence. Even though this has nothing to do with cybersecurity the bright colors in the UI is harder on the eyes.

    Flood and Flood's wife
  15. Guest #5708

    Hello. I'm running KAV version 19.0.0.294b.c.d on MacOS 10.13.6. I cannot access the Mac App Store if KAV is running. My Internet connection is fine otherwise, and I can access other sites without any problem. Only by turning off KAV protection am I able to connect to the Mac App Store. If I enable KAV protection, the App Store is no longer accessible. Is there a fix so I can run KAV internet security AND access the App Store.

    • 64 replies
    • 24.4k views
  16. indieBerlin
    Started by indieBerlin,

    For two days now a spam site, plankjock.com, is attempting to force a download on my computer, every 3-4 seconds - blocked every time by kaspersky, but it's extremely annoying (especially with the bing-bong every 3-4 seconds notification bell). Any ideas how I can a. get kaspersky to stop the continuous attempts /block the site b. turn off the notification sound and/or c. talk directly to kaspersky support wihtout writing emails/sending contact forms. Thanks in advance! iB

    • 22 replies
    • 21.1k views
  17. LiamA
    Started by LiamA,

    Window Version: Windows 10 Application Version: 21.16.6.467 I kept receiving this email from kaspersky@nexway and wondered if it was a scam. What should I do with it? This is my first time posting in this forum. Thank you! Liam

    Flood and Flood's wife
  18. David Soh
    Started by David Soh,

    I have been using Kaspersky Internet Security (KIS) installed in my computers for many years. My KIS is going to expire on 3rd Jan 2024. Last week, I purchased the KIS from Lazada store to renew my KIS. I received the package and noted that the front page of the Activation Card states that the Activation Code must be used before the end of 2022. I am now puzzed if I can still use this new KIS to renew my existing KIS for year 2024. The Lazada store has rejected my request for a refund of this expired activation card. Thank you From David Soh

    Guilhermesene4096
  19. Zintoki
    Started by Zintoki,

    Two days back Kaspersky addon for Firefox started using 40% of my CPU and lag and freeze my whole web browser. There are other people who complain about this bug in Firefox addons reviews. https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2021/reviews/?score=1

  20. Guest #10915
    Started by Guest #10915,

    Hello there, I couldn’t use my microphone. It was working fine before I installed Kaspersky Internet Security. But, neither I can record a general offline record via Voice Recorder, nor can I use microphone for online audio exchange. Please help me. Thank you in advance.

    • 17 replies
    • 17.8k views
  21. Guest #119
  22. MDT
    Started by MDT,

    Ran a full scan and all ok but had this message: cloud objects skipped Why so and how can I scan this? Thx

    • 21 replies
    • 16.5k views
  23. nacex455
    Started by nacex455,

    After I installed KIS I got the message: Code integrity control is enabled in the operating system. Some application features are unavailable. I have tried contacting KAS Support, but still no response, I have also tried several solutions on the internet but to no avail. Every time I open my PC, this message always shows up, I'm very annoyed. Is there any way to fix this? Thank you 😀

    • 2 replies
    • 16.3k views
    Flood and Flood's wife
  24. brutherb
    Started by brutherb,

    so this started a while ago my netflix and disney plus app wouldnt connect. i tried the usual efforts. they would connect through chrome though. then one day when i was trying to figure out what was going on i noticed that there was a microsoft edge error. So i opened edge and it wouldnt connect to any pages either. again thgought it was an edge issue typical efforts to fix issue. None of these resolve the issue. Tonight i am playing with it some more i asm checking windows fire wall entries etc. part of my efforts tonight i shut down both malwarebytes and Kaspersky well low and behold the apps work and the browser connects to the web. I start each app back up individuall…

  25. Enzo Cons

    Hello, On Windows 11 Pro 64bit 22H2 (Build 22621.1413) and Kaspersky Internet Security 21.3.10.391(j) the windows security center warning im not in optimal status, and after looking on microsoft KB the cause could be this error reported in systems logs Microsoft-Windows-CodeIntegrity/Operational Event ID 3033, CodeIntegrity Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3\x64\antimalware_provider.dll that did not meet the Windows signing level requirements. Is there some hint to …

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