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Desinstale o produto, reinicie o computador e reinstale novamente

Hallo @MisterNobody, kannst Du bitte nochmals die GPU-Last prüfen? Der Bug wurde überraschend schon mit Patch "B" behoben, der seit heute an alle Installationen verteilt wird (Rechnerneutart nach Datenbankupdate erforderlich).

Лучше тогда как выйдет версия 21.23 (обычно вторая половина октября) - сразу накатить ее поверх вручную, а то автообновления можно довольно долго ждать.

Ура, потому что у меня недавно начали они между собой ругаться(

@Doctorull The issue has already been fixed in patch B for 21.22, which is distributed to users gradually. To check the availability of this patch, update the databases of version 21.22 and restart your OS. Or wait for 21.23 release - in this version the issue, of course, has also been fixed.

Contacted customer services (opted for chat). They sent me a new purchase link. I created a new profile on my browser (Firefox), and they suggested I use a private window and only enter the first half of the postcode. Purchase went through. I deleted my license and entered the new activation code and it worked, but soon after it updated from Kaspersky Internet Security to Kaspersky Standard. Didn't think it would work as I'm using Windows 7, but it did. Pleased it's all sorted.

@ursu82 The screenshot below shows two examples of exclusions. The first one was created for a file, the second one - for a folder and its contents (subfolders and files). If you do the same in one of the ways, you'll be happy. Note, these exlusions will be ignored during contextual instant file scanning or selective scanning via product's GUI.

Welcome to Kaspersky Community. Ty adding SMTP address server to Trusted URLs list in Network Settings -> Scan Encrypted Connections.

Exactly, I told you - it's a Sign. 😄

Tried on a laptop ... - First time - got past the postcode error, but wouldn't let me get to the page to enter credit card info. - Second time - wouldn't get past the postcode error page. So I updated the browser to latest version and disabled add-ons. - Got the postcode error page. Something is telling me "don't buy Kaspersky" but I'm not listening, hehe.

KPs esta bloqueando o envio de e-mail pelo outlook, porta 465 e 587, no teste loga normal no servidor de entrada, mas na hora de e-mail de teste nao vai, erro de login no servidor smtp, pauso o KPS e ai funciona normal, ja criei excessao pra essa porta e nada.

And what's the result - still being detected?

It's the fact that I'm stopped at every stage. - Postcode error on 1st page. - Unable to get to credit card page. - While on credit card page, unable to submit. I'm going to try a different computer. I'll let you know how I get on.

Yes, folder is already excluded. @AlexeyK file already was sent to K analist and i make upgrade.

@us_home Did you try to exclude the folder ?

Maybe a problem with bank account? 🤔

@denacre Try to contact the Support Team, for quick assistance use the Chat.

Here's the email I've received - 16 times now.

Looks like a Sign from above. 🙂

Thank you for advising ..wish you well in resolving!

When I check my email, there are 14 "We've saved your cart" emails containing the purchase I was trying to make, ie, Kaspersky Standard, 10 devices, 1 year, advising me to click on a link to "Return to cart". Really strange. Seems like no-one else is having this problem.

We confirm, the issue returned. Working on a fix. Sorry for the trouble.

No VPN Tried again on my phone and somehow managed to get through to the page where you enter your credit card details, but when i click 'Buy Now', nothing happens.

🤔 I guess You are not using any VPN service...

Thanks Yury!