All Activity

@Grogu_35, Olay numarası için teşekkür ederiz. Verdiğiniz veriler daha detaylı analiz için üst birimlere iletilmiştir, yeni bir gelişme olduğunda size geri dönüş yapacağız. Sorununuzu aldık, lütfen teknik destek ekibinden gelecek talimatları bekleyin. Ekipte bir miktar sorun var, yanıt vermeleri biraz zaman alıyor.

Zunächst hierzu: Auch wenn Kaspersky einwandfrei (ohne rotes Icon) startet und du sofort auf das Icon klickst, bekommst du die Meldung "Die App wird gestartet" (oder ähnlich), dann wird das Programmfenster geladen. Der eigentliche Schutz ist längst aktiv, lediglich die Benutzeroberfläche wird jetzt geladen. Das war schon einmal besser formuliert. Nun sind wir leider wieder bei dieser mißverständlichen Übersetzung. Zum eigentlichen, ich nehme an, du nutzt eine ssd, da hilft defragmentieren nicht. Da würde ich Kaspersky in der gleichen Version einfach nochmal drüberinstallieren. Das wäre zunächst das Einfachste.

https://forum.kaspersky.com/topic/kaspersky-free-av-blocking-voice-communication-in-rainbow-six-siege-54592/#comment-206100 Benzer durum bu şekilde çözülmüş. Oyunun başlatıcı dosyasını güvenilir uygulamalar listesine ekleyin.

https://support.kaspersky.com/tr/faq/ksec-migration Ortak bildiriyi takipte kalın. Sürüm güncellemeleri geldikçe bu tür sorunlar giderilecektir. Altyapı değişikliği söz konusu olduğundan geçiş tamamlanana kadar farklı sorunlar olabilir güncellemeleri takipte kalın.

Açılmıyor dediğiniz hiç site açılmıyorsa bağlantı sorunu var. Bu da şu an yaşanan ortak VPN sorununa işaret ediyor. Bunun için de bildirileri okumanız gereklidir. https://support.kaspersky.com/tr/faq/ksec-migration

Buradan maalesef olmuyor. Teknik kısım olduğundan buradan ulaşmanız gerekir: https://support.kaspersky.com/tr/b2c/tr

https://support.kaspersky.com/tr/my-kaspersky/95393 https://support.kaspersky.com/tr/my-kaspersky/95252 Uyarı olarak bulunuyor. 5 yıl içinde hiçbir işlem ve ürünü kullanmadığınız için zaten lisansınız yoktur(Otomatik yenileme aktif değilse). Bu yüzden içeriğinde lisans haricinde bir bilgi aramıyorsanız yeniden hesap oluşturabilirsiniz. Hesabınızı geri getiremezsiniz ancak yine de teknik destekle görüşüp onlardan bilgi almanız gerekir. https://support.kaspersky.com/tr/b2c/tr

Добрый день, Модерация на форуме осуществляется в соответствии с правилами: https://forum.kaspersky.com/guidelines/ С которыми обязаны ознакомиться и согласиться при регистрации на форуме.

Hello @Khaled ElSaiad, Welcome! 1. Your specific upgrade path might depend on your existing license and what features you want, but generally, Plus is the direct upgrade path for enhanced features, and Premium is the top-tier replacement. 2. Depending on (your) existing KTS subscription - Kaspersky offers a *free-like-for-like-upgrade* to Kaspersky Plus, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky, Danila T. , *converted Plus* has =: Kaspersky Plus AV. Kaspersky Premium Password manager. Kaspersky Safe Kids Premium. Kaspersky Standard/Limited-traffic/Free VPN. A *new* Kaspersky Plus subscription =: Kaspersky Plus AV. Kaspersky Premium Password manager. Kaspersky Safe Kids Premium. Kaspersky Premium Vpn for *one-user* across however many devices the subscription is for. IF the subscription has more than *one-user* the VPN cannot be shared. 4. A *new* Kaspersky Premium subscription has additional features, including Premium Support Services, please read all links, reference documents carefully: Comparison of subscription plans. 5. Note: IF purchased from a Kaspersky website - the subscription *activates* on successful payment date, not software install date. 6. Regional restrictions may apply to VPN use/availability - again, read *all* documentation carefully: Application usage restriction, About Kaspersky VPN Secure Connection, Regional restrictions. Any questions & OR issues - please post back OR reach out to Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts. Thank you🙏 Flood🐳+🐋

Hello @Bearded, Also, as per @Igor Kurzin -> please post back the incident reference number given to (you) by Kaspersky support - it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

Hello @Ogeday96, Also, please read reply by @Igor Kurzin, in the Russian forum: Возвращение локаций и функции создания конфигураций для роутеров / Return of locations and configuration functions for routers: And, Kaspersky has a *30day money-back guarantee*, IF (your) recently renewed subscription meets that criteria, a refund should not be a problem & even if the subscription falls outside of this but is *recently* purchased it's still worth submitting a refund request (ioo), on the support page https://support.kaspersky.com/b2c#contacts -> select Email, then fill in the template as shown: *IMPORTANT* - please include the URL for (your) topic in the request to support. *IMPORTANT* - please post back the incident-request-number, it's prefixed with INC0000? *IMPORTANT* - do not use the AI-bot to submit the request. Thank you🙏 Flood🐳+🐋

https://forum.kaspersky.com/topic/latest-update-solved-all-vpn-issues-57529/#comment-223312 Regards Ahnaf Tahmeed

Причём, я сейчас в очередной раз переустановил программу. Не работает. Поклацал стандартные свои сервера - Казахстан, Нидерланды, Финляндия... значок интернета на ПК перечёркнут. Выбрал сервер по умолчанию, как "самый быстрый"... включилась Москва. Сеть появилась. Отключился, опять подключил Казахстан - заработало. Короче, какая-то шляпа полная. Разработчика, решите проблему уже, наконец!

+1 from me 🤞

И у меня тоже эта проблема. Уже выбешивает, если честно. Пользуюсь, просто, несколькими VPN... И Kaspersky вообще отвалился. По рекомендации службы поддержки переустановил на последнюю ПК версию. Работает какое-то время, потом снова перестаёт. При включении Seсure Connection, просто блокируется Интернет и всё. Причём, иногда бывает что протокол в самой программе меняешь... начинает работать. Но последнее время вообще по нулям. Даже в исключения брандмауэра Windows файлы добавлял, на исходящие подключения... никакой реакции. Пользуюсь на нескольких ПК, которые вообще на разных квартирах находятся. И у всех трёх одна и таже проблема. Хоть, деньги возвращай и отказывайся от этого софта. Есть у кого решение или хотя бы предположение почему так?

Warum findet man weder hier im Forum noch auf den Seiten von Kaspersky irgendwelche Patchnotes?

Hello @Ogeday96, welcome. Unfortunately, we can only give you one answer to your question: Please contact support. Past experience has shown that missing features return more quickly when a large number of users request them. In theory, the router option should also be possible with the new partner, but if only a few people request it, the priority is not that high...

Hallo, ich habe in letzter Zeit hin und wieder das Problem, dass Kaspersky beim Systemstart anscheinend nicht richtig startet. Das Programmsymbol erscheint in der Taskleiste unten rechts in rot, wie bei einem Virusfund (siehe Screenshot). Erst nach einer gefühlten Ewigkeit "schaltet" das Symbol auf grün. Wenn ich aber den Browser öffne, schaltet das Symbol komischerweise sofort auf grün. Fährt man mit der Maus über das rote Symbol, steht da "Kaspersky wird gestartet...". Heißt das, dass ich solange nicht geschützt bin? Das Problem tritt seit der neuesten Programmversion auf. Virusscan fand nichts und Problem besteht nach Programmneuinstallation weiterhin. Jemand ähnliche Erfahrungen? Kaspersky Plus 21.23.6.614(a) Windows 11 Home 25H2

Das Problem wurde mit der neuesten Programmversion (21.23.6.614a) behoben.

The VPN for router option has disappeared, which was the main reason I chose Kaspersky VPN, especially since I just renewed my subscription. Now I've learned that, due to a change in their service provider, the router VPN option is no longer available. I would like to know if the router VPN option will be available again in the near future. If not, I believe I should be entitled to a refund and cancellation of the service, as they are no longer meeting the terms of the service agreement. Has anyone else gone down this path?

Berny, you know me from the old good times. I know what is the problem, and it is not one you count. MS not support Win7, but Kaspersky products still support it. Yes I know, but the developers know what to do with this info. I post it only for information on themself. Thanks, but not need reinstalling. The situation will be the same. Thank you for the answer. Now I know it's not only our PCs. We have paid versions too. On the computers with Win7 we have crash on first restart, on win10-11 we don't have. Its's OS releated issue. I hope that in the new patches issue will be fixed and we don't have crash on restart. Have a good night to everyone!

hi there i was wondering which product replaces kaspersky total security ? is it plus or premium ? also would it beneficial to buy premium for home use or just buy the plus ?

True to your word, I was contacted by a technical support representative, who cancelled my subscription and I got a full refund 4 days later. So, thank you, Igor, for keeping your promise and for conveying my concerns to technical support

Oyun içerisinde sesli sohbetimi kaspersky engelliyor, bütün ayarları izin ver olarak değiştirsemde hala engellemesi çok saçma lütfen yardım edin

Да, есть такое..