2024-05-30 03:07:06 launcher {pid:73382}: Hardlink created "/tmp/kesl_launcher_1717038426.log" -> "/var/log/kaspersky/kesl/kesl_launcher.log" 2024-05-30 03:07:06 launcher {pid:73382}: ================== --install 1717038426 --package-type rpm ================== 2024-05-30 03:07:06 launcher {pid:73382}: Mode: Install 2024-05-30 03:07:06 launcher {pid:73382}: Product not running (Can't open "/var/run/wdserver.pid" file. Reason: No such file or directory) 2024-05-30 03:07:06 launcher {pid:73382}: Is running: 0 2024-05-30 03:07:06 launcher {pid:73382}: Running cp -rplvPT /var/opt/kaspersky/kesl/install_12.0.0.6672/ /var/opt/kaspersky/kesl/12.0.0.6672_1717038426 ... 2024-05-30 03:07:06 launcher {pid:73382}: Cmd: cp -rplvPT /var/opt/kaspersky/kesl/install_12.0.0.6672/ /var/opt/kaspersky/kesl/12.0.0.6672_1717038426 failed. Reason: Permission denied 2024-05-30 03:07:06 launcher {pid:73382}: Error installing the application 2024-05-30 03:07:06 launcher {pid:73382}: /home/builder/a/c/d_00000000/s/product/kesl/supervisor/utils.cppThrow in function void lfs::supervisor::CmdResult::Check() const Dynamic exception type: boost::exception_detail::error_info_injector<std::runtime_error> std::exception::what: Cmd: cp -rplvPT /var/opt/kaspersky/kesl/install_12.0.0.6672/ /var/opt/kaspersky/kesl/12.0.0.6672_1717038426 failed with exit code 1 2024-05-30 03:07:06 launcher {pid:73382}: <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< exit(1) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< + echo 'Running preremove script ...' Running preremove script ... + test -f /opt/kaspersky/kesl/libexec/kesl_dump_writer.sh + '[' 1 -eq 0 ']' + /var/opt/kaspersky/kesl/install_12.0.0.6672/opt/kaspersky/kesl/libexec/launcher --uninstall 2024-05-30 03:08:03 launcher {pid:73454}: Log hardlink "/tmp/kesl_launcher_1717038426.log" has been found 2024-05-30 03:08:03 launcher {pid:73454}: ================================= --uninstall ================================= 2024-05-30 03:08:03 launcher {pid:73454}: Mode: Install 2024-05-30 03:08:03 launcher {pid:73454}: Running systemctl show -p FragmentPath multi-user.target ... 2024-05-30 03:08:03 launcher {pid:73454}: Running /var/opt/kaspersky/kesl/install-current/opt/kaspersky/kesl/libexec/cert-manager --remove-all ... 2024-05-30 03:08:03 launcher {pid:73454}: Cmd: /var/opt/kaspersky/kesl/install-current/opt/kaspersky/kesl/libexec/cert-manager --remove-all failed. Reason: No such file or directory 2024-05-30 03:08:03 launcher {pid:73454}: Cmd: /var/opt/kaspersky/kesl/install-current/opt/kaspersky/kesl/libexec/cert-manager --remove-all failed with exit code 1 2024-05-30 03:08:03 launcher {pid:73454}: Running /usr/bin/systemctl stop kesl.service ... Failed to stop kesl.service: Unit kesl.service not loaded. 2024-05-30 03:08:03 launcher {pid:73454}: /home/builder/a/c/d_00000000/s/product/kesl/supervisor/utils.cppThrow in function void lfs::supervisor::CmdResult::Check() const Dynamic exception type: boost::exception_detail::error_info_injector<std::runtime_error> std::exception::what: Cmd: /usr/bin/systemctl stop kesl.service failed with exit code 5 2024-05-30 03:08:03 launcher {pid:73454}: <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< exit(1) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< + echo 'preremove script completed successfully' preremove script completed successfully + exit 0 ~ ~ "/home/admin/kesl/kesl_launcher_1717038426.log" 35L, 3304C I installed it on CentOS 7.9 with root account, so I just wonder why I cannot copy the files while I run rpm command?

Hello @Raika, Welcome back! Correct, PDM alerts do not have an *Ignore* option, PDM issues need to be analysed by Kaspersky Virus Lab experts. https://www.virustotal.com/gui/file/2ac1d0771aa82c74e06fea95064a95006f091eea943f9db4457181940ea9b849 Please do the following: log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below - please include any screen images of the error & a *detailed history*. Support may request logs, READ: Files to send to Kaspersky technical support in case of PDM malware detection, traces & other data; they will guide you Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Hello @MID, Welcome! Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below - please include any screen images of the error & a *detailed history*. Support may request logs, READ: Files to send to Kaspersky technical support in case of PDM malware detection, traces & other data; they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Good day! I am having the same issue. Please take notice of this, and fix this right away! I do not want to disable Kaspersky, but I also want to play this game that I have been playing for a long time now without any issue, so address this problem right away, please!

I've repaired my game and again... the same message reappears... does NOT let me ignore the message.

I'm not sure but this software has completely messed up my game.. the game that I've been playing for a long time, and it hasn't affected my computer at all. when I tried logging into the game from the launcher I received a warning message from Kaspersky Plus about a trojan... There was NO way for me to ignore the message.. it forced me to deal with the problem... since then I've been struggling to start up my game. Here is the text Event: A backup copy of the object was created Application: ESO User: DESKTOP-73L625R\Raijin User type: Initiator Component: System Watcher Result description: Backup copy created Type: Trojan Name: PDM:Trojan.Win32.Bazon.a Threat level: High Object type: Process Object path: C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client Object name: eso64.exe MD5: D0928B79E160A5BC8ECABFFD965765DD I'm having trouble finding the "backup copy" in my client folder... apparently, Kaspersky Plus deleted the "eso64.exe" file which caused my game to no longer work for me. This is a false report that caused me to be unable to play my game.

Пока не ответили из вирлаба, значит есть вероятность, что детект не снимут. Судя по данным ВТ он загружает множество всевозможных доп. программ. Чтобы понять более полно, что он выполняет, отправил Вам просьбу выслать мне этот файл в личку. Я смогу его запустить и попробую посмотреть, от чего предстоит очищать ОС. Найти его в сети не удается.

@Mysterx Veuillez consulter : Envoyer une demande concernant la politique de confidentialité de Kaspersky Lab En complément , ceci est un Forum utilisateurs , veuillez éventuellement soumettre vos suggestions ainsi que vos préoccupations auprès des experts du Support Technique.

С нетерпением ждем решения в следующем обновлении. Для всех, кто столкнулся с такой проблемой - обновляйте платформу до 25 последней.