Stuck on alert screen

[Ralf]

So my kids screen time ran out and he asked for more time i set his time to 24 hours and he still cant access the computer please help

[Igor Kurzin]

Hi @Ralf , 

Welcome! 
Have you tried to change the schedule (or time limit) via my.kaspersky.com → Kids or via Safe Kids app on your mobile? Try both variants, how will it go? Make sure to press “Save” when changing the settings at the site.

If the issue persists, please submit a ticket to technical support and let me know its number.  

[marthasimons]

Hello this issue is fiexed? 🙄

[Flood and Flood's wife]

Hello @marthasimons, 

Welcome!

1. Is the same problem: “Stuck on alert screen” happening to you? 
2. May we know what device your child uses: a Windows PC or Laptop, an Android, iOS, MAC? 
3. Have you tried the solution provided by @Igor Kurzin? 
4. Has the device been powered off & on? 
5. Post an image of the problem please?

Please let us know?

Thank you🙏

Flood🐳+🐋