macOS 13 very slow login after installing Kaspersky

[Luca91]

Hello,

yesterday I installed Kaspersky Plus on my MacBook Air M1 (running latest version of Ventura).

Since then, I'm experiencing very slow logins: after I enter my password, I have to wait about 2-2:30 minutes before to reach the desktop.

I tried to uninstall Kaspersky Plus and the problem was fixed. I reinstalled Kaspersky Plus and the problem re-occured.

What can be done to fix this issue? Is there anyone else experincing this?

 

Thanks a lot.

 

[Danila T.]

Hello,

In this case the problem with macOS 13. The problem occurs when antivirus is installed, including from other vendors. We do not know the timing of a fix from Apple. You can contact Apple Support to clarify.

Thank you in advance!

[Luca91]

Hi @Danila T. and thank you for your reply.

2 hours ago, Danila T. said:

The problem occurs when antivirus is installed, including from other vendors.

Uhm no, that’s not the case, I used Trend Micro AV for about 6 months without any issue, then I switched to Kaspersy Plus and this problem occurred. 

[Rockthehousein]

I have the same issue with macbook 16 m1 pro and Kaspersky Plus (ventura 13.3.1)

After installing kaspersky plus it takes mac os 1 min in my case to login to system.

After uninstalling kaspersky plus mac os logins immediately after password provided.

Before kas plus I had Kaspersky internet security installed and I DID NOT face such issue with kis - my user logged in right after password entered.

This topic is marked as solved incorrectly.

Problem is reproducible and must be solved on the side of kaspersky

 

Edited May 11 by Rockthehousein

[Luca91]

19 minutes ago, Rockthehousein said:

This topic is marked as solved incorrectly.

Hi @Rockthehousein I didn’t mark this post as solved. Somebody from the forum administration marked it as solved (I don’t know why anyway).

I agree that this seems to be a problem related to Kaspersky Plus and not to other vendors or versions. So maybe a workaround exists.

Thanks,

Luca

 

EDIT: I was able to unmark this as solved 

Edited May 11 by Luca91

[lth651]

I have the same issue and got the same run-around under a separate posting. Kaspersky AV is not perfect, but the sentiment in this forum seems to lean otherwise.

[Luca91]

So, @Danila T. can we have some info form Kaspersky devs, please? Thanks a lot.

[Simatic]

Same issue with our M2 machines as well – inclining to uninstall Kaspersky.

I am personally using M2 Max 16" MacBook Pro with MacOS v.13.1.1. Once I type-in password and hit "enter", login now takes almost a minute. Previously it used to happen in an instant. This behavior, robs the users of the "Apple Silicon" blazing fast boot experience. Kaspersky, please fix this ASAP. 

@Danila T., thanks for chiming in and offering support, appreciate it. Having said that, I don't think MacOS v13 has anything do with it. Adding a context from our IT:

"Before this we were using BitDefender for our machines, and they were running smooth like a butter."

Please fix this otherwise we may have to part ways with Kaspersky for all our machines. 

Edited May 20 by Simatic

[JohnWick]

I'm also looking for this solution...

[lth651]

When I installed Kaspersky on my Mac mini, I got a notification that a "delayed_start.sh" script was installed. I will bet a kidney that is the culprit. Maybe Kaspersky personnel can shed some light on why this script is necessary.

[stuartpal]

Exactly the same. My new macbook super quick at start up using old Kaspersky programme but it expired. Upgraded to Premium and now a good 2-3 mins wait to start up after initial password. Can I turn it off and start it manually after the macbook starts?

 

[Flood and Flood's wife]

15 hours ago, stuartpal said:

Exactly the same. My new MacBook super quick at start up using old Kaspersky program but it expired. Upgraded to Premium and now a good 2-3 mins wait to start up after initial password.

1. Can I turn it off and start it manually after the MacBook starts?

Hello @stuartpal, 

Welcome!

Our area of expertise is Windows, Mainframes & Server farms, not macOS, so we give this advice with caution, meaning we don't *actually* know, however, based on our experience we'd say no, Kaspersky software is designed to protect the OS thru the duration of the system start -> having said that, it'd be good to hear an answer from either @Danila T. & or @Igor Kurzin, to the specific question: 1. "Can I turn it off and start it manually after the MacBook starts?"

On the question of whether OR not this is or is not an Apple issue, as @Danila T. has stated above - @Luca91, @Rockthehousein, @lth651, @Simatic, @JohnWick & @stuartpal - have *all* of you FORMALLY logged the issue with Apple & with Kaspersky?

IF 'no', we strongly recommend *all* of you to do so! Why? -> 6 complaints about the same issue they may / possibly look at it... & (you'll) each be able to report back the response/s from their technical experts, you've got nothing to lose (ioo). 

Here's the process: 

https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error, & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited May 27 by Flood and Flood's wife
pn

[stuartpal]

5 hours ago, Flood and Flood's wife said:

Hello @stuartpal, 

Welcome!

Our area of expertise is Windows, Mainframes & Server farms, not macOS, so we give this advice with caution, meaning we don't *actually* know, however, based on our experience we'd say no, Kaspersky software is designed to protect the OS thru the duration of the system start -> having said that, it'd be good to hear an answer from either @Danila T. & or @Igor Kurzin, to the specific question: 1. "Can I turn it off and start it manually after the MacBook starts?"

On the question of whether OR not this is or is not an Apple issue, as @Danila T. has stated above - @Luca91, @Rockthehousein, @lth651, @Simatic, @JohnWick & @stuartpal - have *all* of you FORMALLY logged the issue with Apple & with Kaspersky?

IF 'no', we strongly recommend *all* of you to do so! Why? -> 6 complaints about the same issue they may / possibly look at it... & (you'll) each be able to report back the response/s from their technical experts, you've got nothing to lose (ioo). 

Here's the process: 

https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error, & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Thank You. I tried their technical support and after a quite frustrating conversation, I got them to assist me to uninstal. I have now switched to Eset. machine starts up fine and seems even quicker to respond to browser etc for some reason. Amazon were really good to give me a refund as they could see my Eset purchase. I won't use Kaspersky again. 

[Flood and Flood's wife]

6 minutes ago, stuartpal said:

Thank You. I tried their technical support and after a quite frustrating conversation, I got them to assist me to uninstall. I won't use Kaspersky again. 

Hello @stuartpal, 

You're most welcome!

Thank you for posting back! 

It sounds as if the support experience was less than satisfactory, that's most unfortunate. 

We're not sure why as you've not provided details, nor do we understand the Amazon reference🤔, perhaps you'd be kind enough to share the Incident reference number - it's prefixed with INC0000, please? 

Thank you🙏
Flood🐳+🐋