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nayomi kumarasinghe
Posted

I have a problem with my laptop's registry, and I cleared everything and installed Windows using a bootable pen drive. After that, I installed Kaspersky Standard on my laptop and entered the activation key, but it says "you have reached the maximum number of devices". I am using the same device. I'll change the device name to the older name because Windows will set a random device name. I don't remember the password for my Kaspersky account to disconnect the old device. Help me please[I have Kaspersky standerd for 1 user]

Annotation 2025-12-04 170055.png

  • Solution
Igor Kurzin
Posted

Hi @nayomi kumarasinghe, I have made some corrections, please check now. Please do not enter activation code in the Kaspersky Standard, instead connect Kaspersky Standard to your My Kaspersky account to activate the product.  

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Posted
38 минут назад, nayomi kumarasinghe сказал:

I don't remember the password for my Kaspersky account to disconnect the old device.

Just one screenshot.) If you remember your email, of course.)

Screenshot_11.thumb.png.281e186727ccedfb29b7c94385556099.png

  • Thanks 1
nayomi kumarasinghe
Posted
24 minutes ago, AlexeyK said:

Just one screenshot.) If you remember your email, of course.)

Screenshot_11.thumb.png.281e186727ccedfb29b7c94385556099.png

 

38 minutes ago, Igor Kurzin said:

Hi @nayomi kumarasinghe, I have made some corrections, please check now. Please do not enter activation code in the Kaspersky Standard, instead connect Kaspersky Standard to your My Kaspersky account to activate the product.  

Thanks a lot. Now I have activated it and also found my Kaspersky account password. Now I will see a message like "confirm the device is yours". How to do that 

Annotation 2025-12-04 181354.png

Posted
31 минуту назад, nayomi kumarasinghe сказал:

Now I will see a message like "confirm the device is yours". How to do that 

In your account: devices - select your new device - installed apps - confirm.

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