Muscogulus Posted November 21, 2023 Share Posted November 21, 2023 I've just updated macOS to 14.1.1. Kaspersky Standard was open and requesting a reboot when I performed the update. The application name in the menu bar is no longer "Kaspersky Standard" but now reads "Nëw Application" (note the umlaut on the E). What's going on? Is this a known bug? Link to comment Share on other sites More sharing options...
Solution Flood and Flood's wife Posted November 22, 2023 Solution Share Posted November 22, 2023 9 hours ago, Muscogulus said: I've just updated macOS to 14.1.1. Kaspersky Standard was open and requesting a reboot when I performed the update. The application name in the menu bar is no longer "Kaspersky Standard" but now reads (1) "Nëw Application". (2) (note the umlaut on the E). (3) What's going on? Is this a known bug? Hello @Muscogulus, Welcome! Another Kaspersky Community member has complained of the same issue. Not sure if their installed Kaspersky app had the umlaut on the ë. 👉Please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
Guest Posted November 22, 2023 Share Posted November 22, 2023 (edited) Same problem here with Kaspersky Premium, I have the umlaut as well. MacOS Sonoma 14.1.1. Edited November 22, 2023 by Crylune included Kaspersky edition Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted November 22, 2023 Share Posted November 22, 2023 (edited) 1 hour ago, Crylune said: Same problem here with Kaspersky Premium, I have the umlaut as well. MacOS Sonoma 14.1.1. Hello @Crylune, Welcome back! 👉Please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 💥The more Kaspersky subscribers who formally log the issue with the Kaspersky experts, the more likely the issue is to get appropriate attention💥 Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Edited November 22, 2023 by Flood and Flood's wife grammar Link to comment Share on other sites More sharing options...
Guest Posted November 22, 2023 Share Posted November 22, 2023 12 minutes ago, Flood and Flood's wife said: Hello @Crylune, Welcome back! 👉Please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 💥The more Kaspersky subscribers who formally log the issue with the Kaspersky experts, the more likely the issue is to get appropriate attention💥 Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Yeah, already told support about this. Will share when I get a response. Link to comment Share on other sites More sharing options...
Muscogulus Posted November 28, 2023 Author Share Posted November 28, 2023 Heard back from Support and was advised to uninstall the app (by going to the Help menu, then Support, Uninstall). Then reinstall from a My Kaspersky download. The affected app version is 24.0.0.135a.b (Kaspersky Standard). 1 Link to comment Share on other sites More sharing options...
Muscogulus Posted November 28, 2023 Author Share Posted November 28, 2023 Update: The newly installed app is also called "Nëw Application". Time to escalate. 1 Link to comment Share on other sites More sharing options...
Muscogulus Posted November 28, 2023 Author Share Posted November 28, 2023 By the time I finished configuring the new installation, "Nëw Application" was replaced by the correct app name. Problem solved. 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted November 28, 2023 Share Posted November 28, 2023 2 hours ago, Muscogulus said: By the time I finished configuring the new installation, "Nëw Application" was replaced by the correct app name. Problem solved. Hello @Muscogulus, Well done👏, we're delighted to read the issue is resolved, thank you for taking the time to share the good news with the Community🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
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