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Kaspersky Servers Down? [Solved][Closed]

snubbel

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snubbel

snubbel

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Hello,
 

my first post in this forum.
 

I am not able to install "Kaspersky Security Cloud – Free" [No connection to server] or update my Kaspersky Free Antivirus from KFA18 to KFA20 which I had previously installed.
 

I have been making attempts for the last two days.

I am using a fresh Windows installation.

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Flood and Flood's wife

Flood and Flood's wife

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Hello @snubbel,
🅰

If the Kaspersky Free anti-virus databases do not update:

  1. Check that the system date is set up correctly on your computer. See this article for instructions.
  2. Check your Internet connection. For example, try opening the Kaspersky Lab website. If you have no Internet access, contact your Internet service provider for additional information.
  3. Reset Internet Explorer settings. See the Microsoft support website for instructions.
  4. Check the availability of Kaspersky Lab update servers. To do this, click any of the links in server address list. If the server page loads successfully, then the Kaspersky Lab servers are available.
  5. If you have a third-party Firewall or other incompatible anti-virus applications installed on your computer, remove them manually. 
  6. Make sure your computer is not infected:
  7. Reinstall Kaspersky Free.

🅱

  1. For the Cloud connection issue, may we have an image please?
  2. Are you trying to install Cloud on the same device as KAVFree is installed on?
  3. Have you reset your network?
  4. Has a software compatibility check been run? 
  5. Have you run & proved network commands to any/all of the servers
  6. Please check the Update issues checklist?

Please let us know?

Thank you🙏

Flood🐳

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snubbel

snubbel

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Hello @FLOOD  and @Berny ,
thank you for your replies.

I have no problem installing Kaspersky Free Antivirus KFA18 and do a database update. It is the upgrade of the program to KFA20 that I am unable to perform.

A1, My time is correct (using NTP se.pool.ntp.org).
A2&4, No problem with connection. Trying to ping a few randomly picked servers from the list provided returns an average ping of around 28ms (I’m in Sweden) with max 29ms - no missing packets.
A3, resetting iE settings and a restart of my computer changed nothing.
A5, I’m using the built in firewall.
A6, Clean as a dinner plate.
A7, Upgrading is the problem - not installing the old software.

B1, Sure. When trying to install Kaspersky Cloud Security Free it just says “Can not connect to the applications installation source” in Swedish.


When installing Kaspersky Antivirus Free 18 it looks for an updated version of the software, with no success, and then continues with the installation.

KFA18 installer connects three times to http://dm.kaspersky-labs.com/en/KFA/18.0.0.405/x64/ and the server replies every time with

/en/KFA/19.0.0.1088/x64/
/common/dotNetFx40_Client_x86_x64.exe 43000680 1cf262f35322d6c9c7a27fca513fc269

;:10q0c0uJSsPnUYEPFztIP2mxiprIs5H7v/GX6VUgAO0kNaqEWwJT22xskTQKVeMYYeO0XNPr3wLSlLwp1EcxYqdC%%


B2, No
B3, Yes
B4, No compatibility problems. This is a fresh Windows 10-install.
B5, As in A2 and A4? Yes
B6 I will install KFA18 to provide you with the log reports… hang on…

Again thank you both for your replies

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snubbel

snubbel

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@FLOOD 
1, Do you need the hole zip file (3.53MB) or just the ‘GetSystemInfoServiceLog.log’-file?
2, If you mean install Kaspersky Cloud Security from the PlayStore then that is a ‘No Problem All Is Good’


@Berny
Can I check the status of Kasperskys servers somewhere? I’ve tried installing/upgrading since tuesday and I apparently hit every single ‘down due to maintenance’ window...

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snubbel

snubbel

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Logs from Detailed Update Report

First attempt

16.04.2020 12.22.09    Update of databases and application modules    Completed    Time: Today, 4/16/2020 12:22 PM
16.04.2020 12.22.09    Updating files        Time: Today, 4/16/2020 12:22 PM
16.04.2020 12.21.55    Creating the list of files to download        Time: Today, 4/16/2020 12:21 PM
16.04.2020 12.21.55    DNS name resolved    dnl-06.geo.kaspersky.com, 80.239.197.103    Time: Today, 4/16/2020 12:21 PM
16.04.2020 12.21.55    Update source selected    http://dnl-06.geo.kaspersky.com/    Time: Today, 4/16/2020 12:21 PM
16.04.2020 12.21.55    Creating the list of files to download        Time: Today, 4/16/2020 12:21 PM
16.04.2020 12.21.54    Update source selected    http://dnl-04.geo.kaspersky.com/    Time: Today, 4/16/2020 12:21 PM
16.04.2020 12.21.54    DNS name resolved    dnl-04.geo.kaspersky.com, 80.239.174.62    Time: Today, 4/16/2020 12:21 PM
16.04.2020 12.21.54    Update of databases and application modules    Started    Time: Today, 4/16/2020 12:21 PM


Second attempt

16.04.2020 12.36.34    Update of databases and application modules    Completed    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.22    File downloaded    updates/wmuf/wmuf-1313g.xml.dif    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    Creating the list of files to download        Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    File downloaded    index/u1313g.xml.dif    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    Connecting to host    195.122.169.36    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    DNS name resolved    dnl-11.geo.kaspersky.com, 195.122.169.36    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    Update source selected    http://dnl-11.geo.kaspersky.com/    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    Creating the list of files to download        Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    File downloaded    updaters/updater.xml.dif    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    Connecting to host    130.117.190.139    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    DNS name resolved    dnl-10.geo.kaspersky.com, 130.117.190.139    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.21    Update source selected    http://dnl-10.geo.kaspersky.com/    Time: Today, 4/16/2020 12:36 PM
16.04.2020 12.36.20    Update of databases and application modules    Started    Time: Today, 4/16/2020 12:36 PM


Third attempt

16.04.2020 12.39.05    Update of databases and application modules    Completed    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf.stt    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0014.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0015.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0009.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0010.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0012.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0006.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0007.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0008.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0003.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0005.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf-1313g.xml    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0001.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:\ProgramData\Kaspersky Lab\AVP18.0.0\Bases\wmuf/wmuf0002.dat    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File updated    C:/ProgramData/Kaspersky Lab/AVP18.0.0/Data/u1313g.xml    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    Updating files        Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0015.dat.ra6    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0014.dat.cyd    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0012.dat.5c7    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0010.dat.xzh    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0009.dat.wok    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0008.dat.hem    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0007.dat.q8k    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0006.dat.rkj    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0005.dat.oii    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.05    File downloaded    updates/wmuf/diffs/wmuf0003.dat.1bk    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.04    File downloaded    updates/wmuf/diffs/wmuf0002.dat.xmo    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.39.04    File downloaded    updates/wmuf/diffs/wmuf0001.dat.dqp    Time: Today, 4/16/2020 12:39 PM
16.04.2020 12.38.52    File downloaded    updates/wmuf/wmuf-1313g.xml.dif    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    Creating the list of files to download        Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    File downloaded    index/u1313g.xml.dif    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    Connecting to host    94.75.236.122    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    DNS name resolved    dnl-16.geo.kaspersky.com, 94.75.236.122    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    Update source selected    http://dnl-16.geo.kaspersky.com/    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    Creating the list of files to download        Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    File downloaded    updaters/updater.xml.dif    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    DNS name resolved    dnl-16.geo.kaspersky.com, 94.75.236.122    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    Connecting to host    94.75.236.122    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.51    Update source selected    http://dnl-16.geo.kaspersky.com/    Time: Today, 4/16/2020 12:38 PM
16.04.2020 12.38.50    Update of databases and application modules    Started    Time: Today, 4/16/2020 12:38 PM

 

Fourth attempt

16.04.2020 12.42.45    Update of databases and application modules    Completed    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.32    Creating the list of files to download        Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.32    File downloaded    index/u1313g.xml.dif    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    Connecting to host    94.75.236.122    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    DNS name resolved    dnl-14.geo.kaspersky.com, 94.75.236.122    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    Update source selected    http://dnl-14.geo.kaspersky.com/    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    Creating the list of files to download        Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    File downloaded    updaters/updater.xml.dif    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    Connecting to host    94.75.236.122    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    DNS name resolved    dnl-14.geo.kaspersky.com, 94.75.236.122    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    Update source selected    http://dnl-14.geo.kaspersky.com/    Time: Today, 4/16/2020 12:42 PM
16.04.2020 12.42.31    Update of databases and application modules    Started    Time: Today, 4/16/2020 12:42 PM


Thank you

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Flood and Flood's wife

Flood and Flood's wife

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Posted

...and what info is included in the zip and who else will be able to read the data?

Hello @snubbel,

Regarding the data, this is the advice I’ve been given by a Community Admin:

quote:

“Community portal is a public resource where one Kaspersky users are trying to help other ones. In order they have an ability to investigate the issue they should have a full picture of your situation, because the majority of problems are caused by system conditions and third-party software installed. GSI log contains only your system information and does not include your files, docs, pictures, passwords and so on. If you don't want to post your logs here you can contact to the official Kaspersky Technical Support via private services.”

unquote

However, as you’re using Kaspersky Free software, the option to contact Kaspersky Technical Support is not available. 

As you have 2 devices, both unable to install the software, (imo) it’s indicative of an issue specific to the environment, it would be unusual if both devices had a system problem that was identical🤔

Thank you🙏

Flood🐳

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snubbel

snubbel

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As you have 2 devices, both unable to install the software, (imo) it’s indicative of an issue specific to the environment, it would be unusual if both devices had a system problem that was identical

 

No I have a phone that works and does what it’s being told. I also have a computer running a fresh install of Windows 10 which will not upgrade Kaspersky Free Antivirus to the latest version 20.0.14.1085. I am now running KFA 18.0.0.405.

Before re-installing Windows I was using KFA20.0.14.1085 with no problems at all.

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Flood and Flood's wife

Flood and Flood's wife

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Posted

Hello @snubbel,

  • I understand the phone is working fine, attached to the n/w. 
  • Just for clarity, there’s 1 device running KFA18 that will not upgrade to KFA20 & 1 device you’re not able to install Kaspersky Security Cloud – Free? Is that correct? 
  • To avoid any confusion, please tell us the name of the device that there is no GSI for?

Atm, we have DESKTOP-43L1SMS. 

  • KFA20.0.14.1085 was working fine before re-installing Windows, on which device - name please? 

Thank you🙏

Flood🐳

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snubbel

snubbel

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The device running KFA18, which earlier was running KFA20, is the device that, at the moment, will not upgrade KFA18 to KFA20.

There is only one device.

Since the device did not want to upgrade to KFA20 I uninstalled KFA18.

I then tried installing “Kaspersky Security Cloud – Free” but it would not even connect to Kaspersky servers.

I then ran the device for a few hours without any Kaspersky software since my device doesn’t seem to connect to Kaspersky Upgrade Department.

Thank you for you help, questions and suggestions.

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snubbel

snubbel

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The installer for KFA18 that I am using was downloaded from here
https://products.s.kaspersky-labs.com/

using this URL
https://arc-products.s.kaspersky-labs.com/homeuser/kfa2018/18.0.0.405abcdef/english-0.3475.0/323224f2/kfa18.0.0.405en_full.exe


The installer for “Kaspersky Security Cloud – Free” was downloaded from here
https://www.kaspersky.se/downloads/thank-you/free-antivirus-download

using this URL
https://pdc2.fra5.pdc.kaspersky.com/DownloadManagers/90/4f/904f6031-ce84-4629-9b02-9865793ef82f/ks3.020.0.14.1085abcdesv_19863.exe



I have also tried “Kaspersky Security Cloud – Free” from this URL
https://www.kaspersky.co.uk/downloads/thank-you/free-antivirus-download

using URL
https://trial.s.kaspersky-labs.com/registered/5lb8h9s9wyij73ufe743/3235323837317c44454c7c32/ks3.020.0.14.1085abcdeen_19780.exe

but still no success.

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snubbel

snubbel

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...so…!!! 🤓

KFA18 installer looks for URL
http://dm.kaspersky-labs.com/en/KFA/18.0.0.405/x64/
and gets response

/en/KFA/19.0.0.1088/x64/
/common/dotNetFx40_Client_x86_x64.exe 43000680 1cf262f35322d6c9c7a27fca513fc269

;:10q0c0uJSsPnUYEPFztIP2mxiprIs5H7v/GX6VUgAO0kNaqEWwJT22xskTQKVeMYYeO0XNPr3wLSlLwp1EcxYqdC%%

 

By changing the original URL to the response URL we get
http://dm.kaspersky-labs.com/en/KFA/19.0.0.1088/x64/
and response

/en/kfa/20.0.14.1085/x64/

;:10qCgHseetkMUuqvzSvR6JLw3OUQAH5kf5I6q0sOERuweZJy1pZFkyjLUDJlBWC8fLpO4Lf5G7ySesG+5qex1li/%%



And again change the URL we get
http://dm.kaspersky-labs.com/en/kfa/20.0.14.1085/x64/
with response

:20.0.14.1085.0.4630.0
/en/KFA/20.0.14.1085/eula_en.txt    38240    E15A5CA003DB94BBB74DAB7C694B790F
/en/KFA/20.0.14.1085/eula_gdpr_en.txt    53694    1F966D917BFF605E0DF4E714B4E9B2FD
/en/KFA/20.0.14.1085/ksde_eula_en.txt    37358    A483D9E9F5E8EAC8F87BFD6D4F14075B
/en/KFA/20.0.14.1085/ksde_eula_gdpr_en.txt    46067    5E7CE2496156E933F10FFCB1462BE96D
/en/KFA/20.0.14.1085/ksde_ksn_en.txt    14505    D7733C242B3CB24158240B6EE7D1A11C
/en/KFA/20.0.14.1085/ksde_ksn_ep_en.txt    6417    C0C1D18ECA63C6D396A7AE2E91447E9E
/en/KFA/20.0.14.1085/ksde_ksn_marketing_en.txt    4905    9C2824133235D3C9F479D86CC1F49CAE
/en/KFA/20.0.14.1085/ksn_antispam_en.txt    2833    F090BAC31B0BF8B75CF372DF0BB0151A
/en/KFA/20.0.14.1085/ksn_en.txt    52314    040E816AE2FAF265031AC7E90DCBC581
/en/KFA/20.0.14.1085/ksn_ep_en.txt    40376    BA1B8A7647D4D81B2B524DD83A575E05
/en/KFA/20.0.14.1085/ksn_marketing_en.txt    8675    26B1E5375E1DE167F6E650EF4B5D3F1F
/en/KFA/20.0.14.1085/ksde_rdp_en.txt    5508    5467E978ED90337B90F2302FD50B84E5
/en/KFA/20.0.14.1085/rdp_en.txt    5508    84AA9EBA00143F02293D4DC71C9127A7
/en/KFA/20.0.14.1085/common.z    7708412    5F63DD358B99AC81FB35AA6FDA6066EE
/en/KFA/20.0.14.1085/coreproduct.z    41766017    6BC59E6D482F3724F0B2B925E5A5EF28
/en/KFA/20.0.14.1085/coreproductgdpr.z    67338    CEDD107ED83FB91517FF1E0D8C11FFF8
/en/KFA/20.0.14.1085/coreproductnogdpr.z    64732    C91CF9F36BC9283798CB4F62F0716254
/en/KFA/20.0.14.1085/coreproductx64.z    7059398    21681748C632FBCC8B21C2821DE995C6
/en/KFA/20.0.14.1085/ipm.cab    737683    CC2CF1A2F812C403BBBAEB87378B4F38
/en/KFA/20.0.14.1085/ksde.cab.z    1313273    323E55BA2594E39A6AFAEB7FAE224B3E
/en/KFA/20.0.14.1085/ksde.msi.z    2219242    30D8A44E81CC8D44CF19C24D3E2AFFC6
/en/KFA/20.0.14.1085/ksde_corebases.cab    1219428    0ED5D7A9CE40DD7A8D92941D2CCF103E
/en/KFA/20.0.14.1085/ksde_coreproduct.z    8188067    3A9B7AA06C14D0F16BBEC901F518E730
/en/KFA/20.0.14.1085/ksde_coreproductgdpr.z    26013    5EAE23434E80072D4A7BD0A1D971156A
/en/KFA/20.0.14.1085/ksde_coreproductnogdpr.z    25956    D80BBB28DA36EFFD076C4A3DC2B0A58F
/en/KFA/20.0.14.1085/ksde_ipm.cab    26451    1AA961F3395D42B61086E966F4177E67
/en/KFA/20.0.14.1085/ksde_x64.cab.z    41952    1014CD66C6123A191D8A1CD392D2D0CB
/en/KFA/20.0.14.1085/product.cab.z    1728663    B137B188980275C0D8E05D8AEDC60111
/en/KFA/20.0.14.1085/product.msi.z    4040747    9C4B639AE361EECBD1373BB9A94EF106
*setup=/en/KFA/20.0.14.1085/startup.exe    2778152    51B785647588B856DC7243E33F631DAD
/en/KFA/20.0.14.1085/x64.cab.z    1041230    D2C1D10A27E9D13E6389D780AE25E8FE
/en/KFA/20.0.14.1085/ztuu.z    2099271    8CED25F290DF80DD06ACAEF5F797BF10
/bases/kavkis2020/KFA/index-bases-x64.txt
/kleaner/Interactive2020/Global/index-kleaner.txt

;:104QsE/zzTye0bnHU2PAABA53RINabJPDhGPr/dwUI7ejFp2FClJQwg8CeKkF/RZ0LMzxu6o9JQSBIYW18IgcDQ6%%


WOOO! 😊


...now what?? Why isn’t the installer following the redirect given by the server?

---
I now have a folder with the files from the server response
 

server response


Plan is to
1, Copy and paste kfa18.0.0.405en_full.exe to the folder and see if it wants to use the files - Nope! No difference
2, Run startup.exe and just see what happends… 😶
 


It fails to connect/find a new version… so it asks to install..
 


Startup.exe talks to Kaspersky servers using HTTPS and I can’t read that so I’m stuck… damnit!

...now what?

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snubbel

snubbel

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Posted

It turns out that there are two more redirects


/bases/kavkis2020/KFA/index-bases-x64.txt
/kleaner/Interactive2020/Global/index-kleaner.txt

 

Once the files from these two are in the same folder as the rest KFA20 installs without any complaints!
 



 


So the issue is with the installer not following the redirects from the server replies.

I wonder why...

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Guest

Guest

Posted
Posted

I want to add that I did not reproduce the issue with mentioned installation files. I have no errors with installation of KSC Free.

 

In such cases further it is better to contact Tech support.

The most probably they will ask for GSI with installation logs + concrete instllation file (for which the error occurs).

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