ASM Posted March 16 Share Posted March 16 Upgrading from KSC 13.00 to 14.2 error at the end of the installation, when opened an error appears. Attached screenshot of the error. Any solution? Link to comment Share on other sites More sharing options...
JL - KL DACH Posted March 19 Share Posted March 19 Hello ASM, there is no general solution for this problem because it must be analyzed indidually. Most likely it is a problem with OS and ntdll.dll. So first step would be to check that all current Windows Updates are applied and the device is rebooted accordingly. I suggest to open a ticket with Technical Support here https://companyaccount.kaspersky.com/account/login Provide them with the dump from the path in the Screenshot above and a report from the system created by the tool from here: https://support.kaspersky.com/3632 (Please run as Administrator and include Event Logs) Please do not post any private information here in the forum. Thank you in advance Best Regards Link to comment Share on other sites More sharing options...
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