Kaspersky Plus + VPN

[SystemInfo]

Good afternoon, I have Kaspersky PLUS but my VPN is informing me that I only have 300MB per day?
Since the website informs that it is Unlimited.
How do I use unlimited?

[SystemInfo]

25 minutes ago, SystemInfo disse:

Good afternoon, I have Kaspersky PLUS but my VPN is informing me that I only have 300MB per day?
Since the website informs that it is Unlimited.
How do I use unlimited?

when I restart the computer, look what appears. informs that it is unlimited but the program still has 300MB.

[Flood and Flood's wife]

20 minutes ago, SystemInfo said:

• I have Kaspersky PLUS but my VPN is informing me that I only have 300MB per day?
• Since the website informs that it is Unlimited.

1. How do I use unlimited?

 

Hello @SystemInfo, 

Welcome back!

It appears not to be the full distribution?

1. Which version & patch(x) is installed, refer: How to find the name and the version number of a Kaspersky application? 
2. Which website was the installer got from please? 

Please post back? 

Thank you?
Flood?+?

[SystemInfo]

7 minutes ago, Flood and Flood's wife disse:

Hello @SystemInfo, 

Welcome back!

It appears not to be the full distribution?

1. Which version & patch(x) is installed, refer: How to find the name and the version number of a Kaspersky application? 
2. Which website was the installer got from please? 

Please post back? 

Thank you?
Flood?+?

Look at the version in the image below.

I downloaded from this link.

https://www.kaspersky.com.br/downloads/plus

[Flood and Flood's wife]

8 minutes ago, SystemInfo said:

21.8.5.452 || I downloaded from this link. https://www.kaspersky.com.br/downloads/plus

Hello @SystemInfo, 

You're most welcome!

Thank you for the information. 

1.  Contact support, on the support page, select either Chat or Email, then fill in: Application malfunction, Other template; support may request logs, traces & other data, they will guide you.

Please share the outcome with the Community, when it's available?  

Thank you?
Flood?+?

[SystemInfo]

53 minutes ago, Flood and Flood's wife disse:

Hello @SystemInfo, 

You're most welcome!

Thank you for the information. 

1.  Contact support, on the support page, select either Chat or Email, then fill in: Application malfunction, Other template; support may request logs, traces & other data, they will guide you.

Please share the outcome with the Community, when it's available?  

Thank you?
Flood?+?

My friend I have one more question. which may be the reason why it's like this, I don't think you can help me anymore.
I have a KTS Serial with a few days, I installed Kaspersky PLUS and put the KTS serial, could this be the problem. according to Kaspersky the KTS Products the serial picks up in Kaspersky PLUS in version 21.8.

 

Edited November 21, 2022 by SystemInfo
Remoção do meu email

[Flood and Flood's wife]

24 minutes ago, SystemInfo said:

I have a KTS Serial with a few days, I installed Kaspersky PLUS and put the KTS serial, could this be the problem. according to Kaspersky the KTS Products the serial picks up in Kaspersky PLUS in version 21.8.

Hello @SystemInfo, 

Thank you for posting back & the additional information!

The conversion should take place, irrespective of whether or not the KTS license still has some active days, before it expires, the Kaspersky Plus license & all the features, should be available, otherwise, the Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, Q2. What about Kaspersky Total Security?, by Danila T. "Kaspersky are now working to ensure that your KTS license is compatible with the new version of our software. We plan to complete this work by the end of this year." is not correct; but - that's why we said: "It appears not to be the full distribution" & to contact support - it may be, what Danila T. is referring to is still not ready, i.e., it's not "the end of the year" yet, or, it may be that Kaspersky have got the distribution available, but something has been missed, support will be able to assist. 

Please contact support & please share the outcome, with the Community, when it's available? 

Thank you?
Flood?+?

Edited November 21, 2022 by Flood and Flood's wife

[SystemInfo]

1 hour ago, Flood and Flood's wife disse:

Hello @SystemInfo, 

Thank you for posting back & the additional information!

The conversion should take place, irrespective of whether or not the KTS license still has some active days, before it expires, the Kaspersky Plus license & all the features, should be available, otherwise, the Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, Q2. What about Kaspersky Total Security?, by Danila T. "Kaspersky are now working to ensure that your KTS license is compatible with the new version of our software. We plan to complete this work by the end of this year." is not correct; but - that's why we said: "It appears not to be the full distribution" & to contact support - it may be, what Danila T. is referring to is still not ready, i.e., it's not "the end of the year" yet, or, it may be that Kaspersky have got the distribution available, but something has been missed, support will be able to assist. 

Please contact support & please share the outcome, with the Community, when it's available? 

Thank you?
Flood?+?

I spoke with support, he said that the serial of my KTS that I put in Kaspersky PLUS does not support Unlimited VPN.
I questioned the operator saying that when buying KTS there was no option for me to choose with Limited or Unlimited VPN. how and that Kaspersky can do this. the guy said he would return via email the answer that he would talk to the person responsible about the licenses.

I want to highlight an opinion of mine and I appeal to Kaspersky to put Unlimited VPN for everyone who activates with the KTS because I still have a KTS of 532 days. I need VPN. if any of you and moderators can request or support this movement that would be great.

Thanks!

[Flood and Flood's wife]

8 minutes ago, SystemInfo said:

I spoke with support, he said that the serial of my KTS that I put in Kaspersky PLUS does not support Unlimited VPN.
I questioned the operator saying that when buying KTS there was no option for me to choose with Limited or Unlimited VPN. how and that Kaspersky can do this. the guy said he would return via email the answer that he would talk to the person responsible about the licenses.

I want to highlight an opinion of mine and I appeal to Kaspersky to put Unlimited VPN for everyone who activates with the KTS because I still have a KTS of 532 days. I need VPN. if any of you and moderators can request or support this movement that would be great.

Hello @SystemInfo, 

Thank you for posting back & the additional information!

No 'appeal' is necessary, Support need to get up to speed with the information Danila T. has published. 

Thank you?
Flood?+?

Edited November 21, 2022 by Flood and Flood's wife

[SystemInfo]

14 minutes ago, Flood and Flood's wife disse:

Hello @SystemInfo, 

Thank you for posting back & the additional information!

No 'appeal' is necessary, Support need to get up to speed with the information Danila T. has published. 

Thank you?
Flood?+?

What I have left is waiting until the end of the year as Danila T reported:
  "Kaspersky is now working to ensure that your KTS license is compatible with the new version of our software. We plan to complete this work by the end of this year."

What I want is for my VPN to be Unlimited. since I still have 532 days left.

Edited November 21, 2022 by SystemInfo

[Flood and Flood's wife]

19 minutes ago, SystemInfo said:

What I have left is waiting until the end of the year as Danila T reported:
  "Kaspersky is now working to ensure that your KTS license is compatible with the new version of our software. We plan to complete this work by the end of this year."

Hello @SystemInfo, 

Thank you for posting back & the additional query!

Possibly, if that's what the problem is or, if it's simply because support are not yet aware of the KTS conversion being the same as KAV/KIS & KSC: "Activation codes between these pairs of apps will be compatible backwards and forwards"; but, as support advised you: "he would return via email the answer that he would talk to the person responsible about the licenses"; he will do that; he will find out where the issue is & Kaspersky will work to solve the problem; if there are any "days lost"; Kaspersky will work to rectify that; do not worry; please be patient.

?Also, IF support advise you anything that is contrary to the advice published by Danila T., make sure you share Danila T.'s Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, with them. 

When it is fixed, please share the outcome with the Community? 

Thank you?
Flood?+?

Edited November 21, 2022 by Flood and Flood's wife
Added ?

[Flood and Flood's wife]

41 minutes ago, SystemInfo said:

What I have left is waiting until the end of the year as Danila T reported:
  "Kaspersky is now working to ensure that your KTS license is compatible with the new version of our software. We plan to complete this work by the end of this year."

What I want is for my VPN to be Unlimited. since I still have 532 days left.

@SystemInfo, 

We made an inquiry to support, they advised:

• We are aware of the plan of completing KTS by end of the year.
• For now, we do not have any updates from our experts.
• We are advised KTS is not supported for any new products yet.

The end of the year is only a short time away, it will happen, eventually?

Thank you?
Flood?+?

[SystemInfo]

39 minutes ago, Flood and Flood's wife disse:

@SystemInfo, 

We made an inquiry to support, they advised:

• We are aware of the plan of completing KTS by end of the year.
• For now, we do not have any updates from our experts.
• We are advised KTS is not supported for any new products yet.

The end of the year is only a short time away, it will happen, eventually?

Thank you?
Flood?+?

Good news.... I'm looking forward to the end of the year coming soon, I'm glad it's close. I will be able to use my UNLIMITED VPN. ?

Because when I look at this image below it got sad. In kaspersky PLUS it informs Unlimited when I open the VPN I already used the data only 300MB tomorrow. ?

[Flood and Flood's wife]

24 minutes ago, SystemInfo said:

Good news.... I'm looking forward to the end of the year coming soon, I'm glad it's close. I will be able to use my UNLIMITED VPN. ?

Because when I look at this image below it got sad. In Kaspersky PLUS it informs Unlimited when I open the VPN, I already used the data only 300MB tomorrow. ?

Hello @SystemInfo, 

Thank you for posting back!

Don't get sad, the conversion has not taken place, as support already confirmed, IF the end of the year comes & there's still no Unlimited VPN, then come back here?

Thank you?
Flood?+?

[SystemInfo]

On 21/11/2022 at 19:27, Flood and Flood's wife disse:

Hello @SystemInfo, 

Thank you for posting back!

Don't get sad, the conversion has not taken place, as support already confirmed, IF the end of the year comes & there's still no Unlimited VPN, then come back here?

Thank you?
Flood?+?

I'm passing by to register. that Kaspersky said it would return an email response within 24 hours. So far the deadline has ended at 5:00 pm in Brazil and at this moment it is already 10:00 pm in Brazil, I don't have any response on the subject discussed here in this guy.
I will still be waiting for the problem with my VPN.

[SystemInfo]

@Flood and Flood's wife I'm here again passing by to record that support has not contacted me about the VPN that I have that is not being Unlimited even after I activate my Kaspersky PLUS.
I'll be waiting, thanks.

[Flood and Flood's wife]

On 11/23/2022 at 12:01 PM, SystemInfo said:

I'm passing by to register. that Kaspersky said it would return an email response within 24 hours. So far the deadline has ended at 5:00 pm in Brazil and at this moment it is already 10:00 pm in Brazil, I don't have any response on the subject discussed here in this guy. I will still be waiting for the problem with my VPN.

 

9 hours ago, SystemInfo said:

@Flood and Flood's wife I'm here again passing by to record that support has not contacted me about the VPN that I have that is not being Unlimited even after I activate my Kaspersky PLUS. I'll be waiting, thanks.

Hello @SystemInfo, 

Really? 

• IF you have an expectation that support are going to contact you & they have not done so, bumping your topic here is not going to make them respond. 
• Perhaps you'd be better off asking support about the delay? 
• We already contacted support & provided feedback to you, we do not understand what is not clear about "the end of the year"? 

Thank you?
Flood?+?

[SystemInfo]

On 24/11/2022 at 19:10, Flood and Flood's wife disse:

 

Hello @SystemInfo, 

Really? 

• IF you have an expectation that support are going to contact you & they have not done so, bumping your topic here is not going to make them respond. 
• Perhaps you'd be better off asking support about the delay? 
• We already contacted support & provided feedback to you, we do not understand what is not clear about "the end of the year"? 

Thank you?
Flood?+?

Support response.

Thank you for contacting Kaspersky Technical Support.

Thank you for waiting for the investigation, sorry for the delay.

I checked with our development team, and it was verified that the Kaspersky Total Security license will not guarantee Unlimited VPN.

Unlimited VPN Service is only for customers who purchase Kaspersky Plus or Kaspersky Premium license.

In your case, you have Kaspersky Total Security license, and you are activating Kaspersky Plus with it, which will not guarantee Unlimited VPN.

I ask that if you face any difficulties again, or if you have any questions about our application, please contact us for verification.

My question, this is not what was said here on the forum, as this message is being informed:

What I have left is waiting until the end of the year as Danila T reported:
  "Kaspersky is now working to ensure that your KTS license is compatible with the new version of our software. We plan to complete this work by the end of this year."

 

[Schulte]

Hello @SystemInfo.

the statement of @Danila T. has come true after all.
'Kaspersky' can now be activated with a KTS license. This was not possible at the beginning.

All KTS components are included with this specific license, but not the unlimited VPN. But that is also not a component of KTS.
I would have preferred it differently, but unfortunately it does not seem to be a complete upgrade to the 'Plus'. You have what you had before, no more (or less).

[Flood and Flood's wife]

13 minutes ago, Schulte said:

the statement of @Danila T. has come true after all.
'Kaspersky' can now be activated with a KTS license. This was not possible at the beginning.

Hello @Schulte, 

Thanks for the update. 

It's better than it was, but the truth of it is: Kaspersky should never have shut the door on all the KTS license holders, offering them nothing & forcing them to battle for a just outcome, for months. 

Thank you?
Flood?+?

[SystemInfo]

11 minutes ago, Flood and Flood's wife disse:

Hello @Schulte, 

Thanks for the update. 

It's better than it was, but the truth of it is: Kaspersky should never have shut the door on all the KTS license holders, offering them nothing & forcing them to battle for a just outcome, for months. 

Thank you?
Flood?+?

I just think I should have looked favorably on KTS consumers who have more than 530 days of license, and given a bonus with an unlimited vpn.
Unfortunately this was a disappointment and in my opinion.   ?

[Ladyhawke]

Just upgraded from KTS to Kaspersky Plus - losing 2 weeks into the bargain but these things happen.

Anyway, VPN is still limited to 200Mb daily. So much for all the issues to be ironed out by the New Year.

Would also like to know how I get unlimited VPN, as that was one of the reasons I chose this particular Kaspersky Update.

Not happy.

 

[Ladyhawke]

Just now, Ladyhawke said:

Just upgraded from KTS to Kaspersky Premium - losing 2 weeks of KTS into the bargain but these things happen.

Anyway, VPN is still limited to 200Mb daily. So much for all the issues to be ironed out by the New Year.

Would also like to know how I get unlimited VPN, as that was one of the reasons I chose this particular Kaspersky Update. 

Not happy.

 

 

 

[Flood and Flood's wife]

1 hour ago, Ladyhawke said:

1. Just upgraded from KTS to Kaspersky Plus - losing 2 weeks into the bargain but these things happen.
2. Anyway, VPN is still limited to 200Mb daily. So much for all the issues to be ironed out by the New Year.
3. Would also like to know how I get unlimited VPN, as that was one of the reasons, I chose this particular Kaspersky Update.

Hello @Ladyhawke, 

Welcome!

1. We're not sure why you've lost 2 weeks as a result of upgrading from KTS to Kaspersky Plus, perhaps you'd like to share the information please?
2. KTS comes with Kaspersky Password Manager Premium, Kaspersky Safe Kids Premium & Free VPN, to use Premium VPN, Kaspersky subscribers had to buy a separate subscription; originally, when Kaspersky first started rolling out the new software range, they were only providing like for like swaps for KAV, KIS & KSC - KTS license holders were told to 'go fish', that went on for many months; late October 2023, Kaspersky announced they were changing tack & KTS license holders could convert to Kaspersky Plus, however, it would still be like for like, so KTS becomes Kaspersky Plus, with Kaspersky Password Manager Premium, Kaspersky Safe Kids Premium (for 1 year) & Free VPN - not Unlimited VPN.
3. Based on the information in: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ -> Q3. Is unlimited VPN license included in Kaspersky Plus? Answer: Yes; & no qualifying statements; you may wish to raise the issue with Kaspersky support: https://support.kaspersky.com/b2c#contacts - they may possibly assist?

Thank you? 
Flood?+?

Edited January 1, 2023 by Flood and Flood's wife
Added support link