Kaspersky Plus Activation Code already activate on another email account.

[Gnomie]

I recently purchased 5 Kaspersky Plus sealed Activation Cards. When I tried to create a My Kaspersky Account and enter the activation codes, I was advised that the codes were already activated on another My Kaspersky account. I tried a second new sealed Activation Code and this was also registered to another email account. I didn't recognise either of these email accounts. After trying to Activate the 5 newly purchased activation codes from a reliable supplier, I was only able to successfully activate 1 of the 5 activation codes. 

After over a week of trying to get some support with these activation codes, Kaspersky at first they though I was trying to con them, I was finally able to convince Kaspersky that I didn't activate the codes, and after they did some checking, realised that 4 of the 5 codes where Activated before the date of my purchase invoice. 

I'm still waiting for a response from Kaspersky saying they will replace the 4 Kaspersky Plus codes for me. All I am getting is to return them, opened, to my supplier and ask for a refund. If I can't get Kaspersky to believe me in under a week, I'm sure that a supplier isn't going to believe me without proof. Only Kaspersky has the proof. They are not fourth coming in sharing it with me.

More importantly, how do Sealed Activation Code Cards get used by someone else. Again no expiation from Kaspersky.

Gnomie.

[harlan4096]

Welcome to Kaspersky Community.

 

Always do the purchase in trusted partners, also the only who may fix Your issue about licensing is the official Kaspersky Support: K. Support

[Gnomie]

I purchased the sealed Activation Codes from a supplier, not online. I had to hound Kaspersky for nearly a month to get them to give me an official report that the codes were activated before I purchased them. I finally have the information, and my supplier is going to refund me the 4 codes that were affected. I'm still waiting on an explanation on how Kaspersky Plus sealed cards could be activated before I purchased them. It was also very difficult to explain to my clients that the codes had be used, as I was trying to install them.

No explanation or apology for making me look like I don't know what I am doing in front of my clients.

No! I would not recommend this product to my clients. So, the issue isn't going to happen to me again.

 

 

[harlan4096]

Could You please post the name of the supplier? thanks.

[Gnomie]

I purchased the sealed Activation Codes from a supplier, not online. I had to hound Kaspersky for nearly a month to get them to give me an official report that the codes were activated before I purchased them. I finally have the information, and my supplier is going to refund me the 4 codes that were affected. I'm still waiting on an explanation on how Kaspersky Plus sealed cards could be activated before I purchased them. It was also very difficult to explain to my clients that the codes had be used, as I was trying to install them.

No explanation or apology for making me look like I don't know what I am doing in front of my clients.

No! I would not recommend this product to my clients. So, the issue isn't going to happen to me again.

 

19 hours ago, harlan4096 said:

Could You please post the name of the supplier? thanks.

The supplier was Computers & Parts Land (CPL) in Australia. A major Hardware, Software, Network & Systems retailer of over 20years. I can trust them, I can't trust Kaspersky Lab.

[Chris7210]

This is the worst antivirus activation procedure, and it makes it useless to buy this antivirus. I bought a five user subscription and activated for the client and now the client cannot use the antivirus. What is the point of selling something that is complicated to activate.

[Berny]

@Chris7210 Welcome.

Once  the purchased license was available in My Kaspersky did you click on the ‘ Download ‘ link ?

[KarDip]

Hello @Gnomie

Your situation with the Kaspersky Plus activation codes is frustrating, and it raises serious questions about security and transparency in their activation process. Here's a breakdown of the issues and steps you can take:

---

How Sealed Activation Cards Could Be Used by Someone Else

1. Supply Chain Interception: Someone in the supply chain (e.g., distributor, retailer, or logistics handler) might have accessed the codes before they were sealed in the packaging.

2. Manufacturing or Distribution Fraud: If the cards were activated before your purchase date, it's possible they were fraudulently activated by someone at the manufacturing or distribution stage.

3. Counterfeit Products: While you mentioned purchasing from a reliable supplier, it’s worth verifying if the supplier received the cards through legitimate channels. Counterfeit activation cards can sometimes appear genuine.

4. Insider Threats: In rare cases, employees with access to the activation codes at any stage may have misused them.

5. Software Vulnerability: Though less likely, there could be a breach in Kaspersky's backend systems allowing bad actors to access and activate unused codes.

---

What Kaspersky Should Be Doing

1. Transparency: Kaspersky should provide you with detailed evidence of when and where the activation occurred, along with proof that the activations occurred before your purchase date.

2. Code Replacement: If they’ve verified the misuse and you’ve provided proof of purchase, they should issue replacement codes for the four unusable cards.

3. Investigation: They need to investigate how this happened to prevent it in the future, as it undermines trust in their product.

---

Your Next Steps

1. Demand Proof from Kaspersky: Insist they provide:

   • Date and time of each activation.
   • The My Kaspersky accounts linked to the activations (if possible).
   • Evidence that the activations occurred before your purchase date.

2. Leverage Consumer Protection Laws in Australia:

   • Australian Consumer Law protects you against faulty goods and services, even if the supplier is unwilling to assist.
   • File a complaint with the Australian Competition and Consumer Commission (ACCC) or your local consumer protection agency.

3. Communicate with Your Supplier:

   • Share your invoice and the activation details you’ve received from Kaspersky.
   • Explain that the codes were activated before your purchase date, which is out of your control.

4. File a Complaint with Kaspersky:

   • Escalate the issue by contacting their regional headquarters or customer support management.
   • Use all available documentation: invoices, photos of the sealed cards, and Kaspersky’s response confirming prior activation.

5. Consider Legal Options:

   • If Kaspersky and your supplier refuse to cooperate, consider small claims court to recover your losses.

---

Preventing Similar Issues in the Future

• Purchase Directly from Kaspersky: While this might cost more, it ensures your codes are fresh and untampered with.
• Check Reviews for Suppliers: Even reliable suppliers can unknowingly sell compromised codes.
• Document Everything: When opening activation card packages, take photos or videos to serve as evidence in case of disputes.

---

By pressing Kaspersky for evidence and engaging consumer protection agencies, you can improve your chances of resolving this issue.

Please let me know if you need more information to resolve this.

Thank you

Edited November 18, 2024 by KarDip
elements console correction