Kaspersky Plus Activation Code already activate on another email account.

[Gnomie]

I recently purchased 5 Kaspersky Plus sealed Activation Cards. When I tried to create a My Kaspersky Account and enter the activation codes, I was advised that the codes were already activated on another My Kaspersky account. I tried a second new sealed Activation Code and this was also registered to another email account. I didn't recognise either of these email accounts. After trying to Activate the 5 newly purchased activation codes from a reliable supplier, I was only able to successfully activate 1 of the 5 activation codes. 

After over a week of trying to get some support with these activation codes, Kaspersky at first they though I was trying to con them, I was finally able to convince Kaspersky that I didn't activate the codes, and after they did some checking, realised that 4 of the 5 codes where Activated before the date of my purchase invoice. 

I'm still waiting for a response from Kaspersky saying they will replace the 4 Kaspersky Plus codes for me. All I am getting is to return them, opened, to my supplier and ask for a refund. If I can't get Kaspersky to believe me in under a week, I'm sure that a supplier isn't going to believe me without proof. Only Kaspersky has the proof. They are not fourth coming in sharing it with me.

More importantly, how do Sealed Activation Code Cards get used by someone else. Again no expiation from Kaspersky.

Gnomie.

[harlan4096]

Welcome to Kaspersky Community.

 

Always do the purchase in trusted partners, also the only who may fix Your issue about licensing is the official Kaspersky Support: K. Support

[Gnomie]

I purchased the sealed Activation Codes from a supplier, not online. I had to hound Kaspersky for nearly a month to get them to give me an official report that the codes were activated before I purchased them. I finally have the information, and my supplier is going to refund me the 4 codes that were affected. I'm still waiting on an explanation on how Kaspersky Plus sealed cards could be activated before I purchased them. It was also very difficult to explain to my clients that the codes had be used, as I was trying to install them.

No explanation or apology for making me look like I don't know what I am doing in front of my clients.

No! I would not recommend this product to my clients. So, the issue isn't going to happen to me again.

 

 

[harlan4096]

Could You please post the name of the supplier? thanks.

[Gnomie]

I purchased the sealed Activation Codes from a supplier, not online. I had to hound Kaspersky for nearly a month to get them to give me an official report that the codes were activated before I purchased them. I finally have the information, and my supplier is going to refund me the 4 codes that were affected. I'm still waiting on an explanation on how Kaspersky Plus sealed cards could be activated before I purchased them. It was also very difficult to explain to my clients that the codes had be used, as I was trying to install them.

No explanation or apology for making me look like I don't know what I am doing in front of my clients.

No! I would not recommend this product to my clients. So, the issue isn't going to happen to me again.

 

19 hours ago, harlan4096 said:

Could You please post the name of the supplier? thanks.

The supplier was Computers & Parts Land (CPL) in Australia. A major Hardware, Software, Network & Systems retailer of over 20years. I can trust them, I can't trust Kaspersky Lab.