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how to update home (postal) address on My Account

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44 minutes ago, roadlesstraveller said:

I got my renewal notice today by email. It shows an old home (postal) address.

  1. Where do I need to go on My Account to amend this? (I use Windows10)

Hello @roadlesstraveller


  1. In (your) MyKaspersky account, there's no way for the user to make the modification:


  • Please contact Kaspersky Customer Service -> https://support.kaspersky.com/b2c#contacts, on the support page select either Chat or Email, then fill in Activation & License Issues, Other template (noting, there's no template that covers change of details); in the Description of the issue - provide detailed information. 

Follow this template as a guide:


Thank you?

Edited by Flood and Flood's wife
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