How to terminate my account and claim a refund?

[BristolPete]

I’m sure this forum is something else being controlled by the Russian government, but where does Kaspersky stand on this. 

If I want to terminate my account can I claim a refund?

 

[Flood and Flood's wife]

If I want to terminate my account can I claim a refund?

 

Hello @BristolPete, 

Welcome!

• The refund process is managed by Kaspersky Technical Support, please follow the documented guide: How to request a refund for a Kaspersky application

Thank you🙏

Flood🐳 +🐋

Additional resource:

How to delete your account

[Guest]

One does wonder…..

I have removed Kaspesky (sadly) from all my machines yesterday - maybe an overreaction but I want to be safe and sure and at the moment any Russian software and services (used outside of Russia) is a risk too far.  \deleted\

 

# Mod: Part of the post has been deleted as it violates Community rules .

[Midge]

You’re obviously of the same mind as me.  Don’t get me wrong, I think Kaspersky has done a reasonable job in the last few years of distancing itself from Russia and becoming a global company. \deleted\

 

# Mod: Part of the post has been deleted as it violates Community rules .

[Guest]

Sadly, I have to agree with the above. I continued to use Kaspersky even in the face of the US government denouncement of the product. I do love Kaspersky and have recommended it to everyone I know. However, the question of trust can no longer be ignored.  

[Danila T.]

Hi all!

Kaspersky is a private global cybersecurity company, and our job is to protect our customers across the globe, including their data, from any cyber threats.

And as a private company, Kaspersky does not have any ties to the Russian government and moreover Kaspersky is not subject to Russia’s System of Operative Investigative Measures (SORM) or other similar laws, and is not obliged to provide information, since the company doesn’t provide communication services. This has been confirmed by a third-party independent legal assessment of the Russian legislation related to data-processing. The results are freely available online and provide an unbiased and fair legal assessment.

Furthermore, our customers can be confident in the integrity and security of Kaspersky’s solutions, its engineering practices and data services. These have been confirmed by third party independent assessments as well, such as the SOC 2 Audit Type 1 report and during the certification for ISO 27001.

[Danila T.]

Hello @BristolPete

 

1. Please see my answer above.
2. If you want to delete your account, you can do so as follows: https://support.kaspersky.com/KPC/1.0/en-US/95252.htm
3. About the refunds: https://support.kaspersky.com/common/buy/14828

[Guest]

Private company with headquarter based in Russia.
That’s the problem.

I seriously thinking of moving away from kaspersky.
 

[Danila T.]

The topic is closed as the answer is given above.

Offtopic deleted.

Please do not violate Community rules