How long does it take for the customer support to give me a refund ? and should i use the product by then or not ?

[Abdelrahman Amhawy]

On 1/3/2024 at 4:04 PM, Berny said:

@alexul80 Welcome.

You will have to uninstall your current version and download & reinstall the US English version, which product are you running now ?

 

Hello, can you please tell me how to download the english and us version ? and do i have to change my region for this ? I made a stupid mistake when i was installing the program and my openvpn was turned on , so now installed the app using Germany

[Abdelrahman Amhawy]

I made a very ,very stupid mistake that costed me money and time . But so far the customer support isn't responding , no chat option is available , and it's been stressing for the past hours and i am very anxious about what happened.

While installing the product openVpn was turned on , and this is my mistake i admit , this resulted in me downloading the german version due to my region being changed . I noticed immeditly after installation the problem . How long does it take them and do they usually send an email for confirmation immedetily after they recieve a ticket?

Edited March 30 by Abdelrahman Amhawy
I Noticed the global link to download kaspersky and now i am more calm , i hope nothing srews this up !

[Flood and Flood's wife]

13 minutes ago, Abdelrahman Amhawy said:

But so far the customer support isn't responding , no chat option is available , and it's been stressing for the past hours and i am very anxious about what happened.

While installing the product openVpn was turned on , and this is my mistake i admit , this resulted in me download the program (KasperSky Standard) in German Language ! I can't change my region and i have to contact customer support ! But how ? Oh don't give me the link please i have it ! I have it and tried and still i can't get to the point of writing a body and email to the customer support ! It just asks me to choose an os and what category my problem is in and that is it ! It redirects me to forums or posts ! How i am suppose to tell them to change my region ? or at least refund my money so i can pay for it with my money ! Please I thought kaspersky is suppose to have a better customer support than that or at least give me the freaking option to change the langauge before installtion !!!!!!!!

Hello @Abdelrahman Amhawy, 

Welcome!

• *It's unnecessary to raise this issue twice* by replying in another topic: Change permanently GUI language & then opening a *new* topic. 

1. Which region, location, support page have (you) selected, we'd like to check to see what the problem is please? 
2. Download Kaspersky Standard from: https://www.kaspersky.com/downloads/standard. 
3. Only Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts -  can issue refunds, read: How to request a refund?  

Thank you🙏
Flood🐳+🐋

Edited March 30 by Flood and Flood's wife
added resources

[Berny]

@Abdelrahman Amhawy

Currently you can upgrade for free from KIS to Kaspersky Standard,
please see Kaspersky  Basic, Standard, Plus, Premium - info & FAQ → Q1
 

You can download Kaspersky Standard from this location → https://www.kaspersky.com/downloads/standard
the GLOBAL version has no regional restrictions.

When uninstalling KIS please keep license information and settings !
When the installation from K Standard is completed please update databases  + reboot.

[Abdelrahman Amhawy]

14 minutes ago, Flood and Flood's wife said:

Hello @Abdelrahman Amhawy, 

Welcome!

• *It's unnecessary to raise this issue twice* by replying in another topic: Change permanently GUI language & then opening a *new* topic. 

1. Which region, location, support page have (you) selected, we'd like to check to see what the problem is please? 
2. Download Kaspersky Standard from: https://www.kaspersky.com/downloads/standard. 
3. Only Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts -  can issue refunds, read: How to request a refund?  

Thank you🙏
Flood🐳+🐋

I have a bigger problem now , way bigger !

 

I choose German region while installing the program , which resulted in me downloading the german version . I then saw a link to download the global version for kaspersky which i choose , but when it came down to writing my password i wrote it told me "Activation Code Is Invalid For This Region "

 

So what i am suppose to do noww? i requested a refund from the customer support and god knows when they will respond !

 

I contacted the support from the German region , but i can't send any tickets now i don't know why ! It doesn't show me the body for the support form , i can only choose the topic and it redirects me to some links .

Edited March 30 by Abdelrahman Amhawy

[Berny]

@Abdelrahman Amhawy

2 minutes ago, Abdelrahman Amhawy said:

 "Activation Code Is Invalid For This Region "

Please see →  Activation code is invalid for this region
 

[Abdelrahman Amhawy]

12 minutes ago, Berny said:

@Abdelrahman Amhawy

Currently you can upgrade for free from KIS to Kaspersky Standard,
please see Kaspersky  Basic, Standard, Plus, Premium - info & FAQ → Q1
 

You can download Kaspersky Standard from this location → https://www.kaspersky.com/downloads/standard
the GLOBAL version has no regional restrictions.

When uninstalling KIS please keep license information and settings !
When the installation from K Standard is completed please update databases  + reboot.

When trying to enter my email and password ( I didn't get any actiavtvion code since in the email it said i don't need and my account is linked )

It give me a very disturbing error " Activation Code Is Invalid For The Region " So what i am suppose to do right now ? The refund is going to take days and while then my pc is unprotected ???

[Berny]

@Abdelrahman Amhawy

Please see →  Activation code is invalid for this region

Also please don't post the same problem in two different Topics.
Thank you.

[Berny]

@Abdelrahman Amhawy

Concerning your post in the Kaspersky Internet Security Forum section, are you talking about KIS or KPM 🤔

 

[Berny]

@Abdelrahman Amhawy

To avoid further confusion i merged your multiple interventions in ONE Post, please continue (only) here.

Thank you.

[Abdelrahman Amhawy]

16 minutes ago, Berny said:

@Abdelrahman Amhawy

To avoid further confusion i merged your multiple interventions in ONE Post, please continue (only) here.

Thank you.

Thanks , yeah sorry for being paranoid . I finally managed to launch the KasperSky Plus . Only because i launched the VPN on my windows machine . It's a very cool software indeed ! I still sent a request for refund to customer support since i can't always rely on vpn , i hope they can understand my paranoid and weird words . Anyways i have a small problem now ,

I am trying to connect to offsec 's website using Kali linux 's virtual machine , but the vpn keeps failling (Openvpn) . However the vpn on my windows machine works perfectly fine , Any idea if kaspersky implements any kind of protections against the traffic coming out from Kali or the virtual machine itself ?? Thanks

[Abdelrahman Amhawy]

Nevermind , i managed to get it work by allowing outbound connections ,does Kaspersky detect if an malware in the vm is trying to get to my windows host ?They are connected through NAT

[Berny]

@Abdelrahman Amhawy

1 hour ago, Abdelrahman Amhawy said:

 sorry

No sorry of course , i realize you just joined our community.
 

1 hour ago, Abdelrahman Amhawy said:

They are connected through NAT

NAT is connecting your devices to an IP-Address and Kaspersky is checking the incoming data.