Due to Ban how to change from us to argentina

[iskra]

Hello, my accout looks like from us customer. But im from argentina... Will you please Change that? Due to Ban...

 

Thanks

[Guilhermesene4096]

@iskra Welcome

In these cases of changing regions, only technical support has access and authorization to make the change.

Especially in your case, the technical support team will probably check the possibility of changing the region not only of the My Kaspersky account but also of the region of your subscription.

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/#contacts

[iskra]

Thanks for the reply, problem is that when i try to contact, in the Mail box dialoge, it does no accept my Mail. It ask for a @kasppersky Mail..

 

[Flood and Flood's wife]

1 hour ago, iskra said:

Thanks for the reply, problem is that when i try to contact, in the Mail box dialogue, it does no accept my Mail. It ask for a @kasppersky Mail..

Hello @iskra, 

Thank you for posting back!

Try a different browser please: 

https://support.kaspersky.com/mx/b2c/ar#contacts

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[iskra]

I did send yesterday, but no one awnser...

[Flood and Flood's wife]

2 hours ago, iskra said:

I did send yesterday, but no one answer

Hello @iskra, 

Thank you for posting back!

As long as (you) received an automated email with an Incident reference number prefixed with INC0000 - the Kaspersky Customer Service team will respond, sometimes it takes a few days but do not worry, they will be in touch, please wait patiently. 

Thank you🙏
Flood🐳+🐋