Database Updates

[harlan4096]

Yes, do a reset BUT 1st check without importing Your cfg...

[tistou77]

Yes, I will test by manually redoing my settings (for applications, scans, exclusions, etc...)

[tistou77]

Can I configure certain modules, such as disabling Email, etc. (those I don't use) ?
Or is it better to test with everything set to default ?

Thanks

[tistou77]

Hello

I've set up updates like this

Normally, an update check should be performed 3 minutes after starting K, right ?
The Hours settings is for ?

But in the reports, there's nothing, no trace of an update check

There's a problem, right ?

Thanks

[Flood and Flood's wife]

Hi @tistou77, 

• Also, in Settings, Interface settings, Notifications block, Configure notifications link (Comment configurer la livraison des notifications)- are the Database events *configured* to be written to the Report?   

                                                                                                                                                          

Merci🙏
Flood🐳+🐋

Edited 11 hours ago by Flood and Flood's wife
image formatting

[tistou77]

Hello @Flood and Flood's wife

Thanks for your help
Yes, I checked everything to be sure
And no trace, even just of an update search

The Hours settings is for what (in update settings, screen above) ?

Thanks

Edited 11 hours ago by tistou77

[Flood and Flood's wife]

48 minutes ago, tistou77 said:

The Hours settings is for what (in update settings, screen above) ?

Hi @tistou77,

You're welcome!

The  Databases update schedule 'Hours' field - gives the option to run the update task *every* Hour, but the Run every (2) component of the Hourly schedule may be confusing -> setting the Hourly schedule up to 12 OR 24hrs - yeah OK, but 23000 OR 50000 OR 400 hours OR😵 doesn't make a whole lot of sense (to us); sadly the documentation is pretty light on information (ioo):  Paramètres de la mise à jour

 

Question, since all (your) tests & checks & resets - has 21.21 also been *fully* uninstalled - saving *only* License & Secret vault (if that is used) - all other check boxes are CLEAR - empty, at the end of the *uninstall* power OFF the machine, we use Shutdown, others use Restart, power back on & OR login, download a *new* 21.21 & start again? 

Merci🙏
Flood🐳+🐋

Edited 10 hours ago by Flood and Flood's wife
added image & added Question

[tistou77]

@Flood and Flood's wife

I found some information on the Kaspersky website (for older versions) and if I understood correctly, for the "Every hour" setting,
If for the Hours setting, it says 10:00 AM and 1 hour for the "Run every" setting,
then the search will be performed every hour starting at 10:00 AM (and therefore not before)
I don't see what the Postpone.... setting is for if the PC (or Kaspersky) is launched before the specified time

Otherwise, I reinstalled Kaspersky 21.21, and the update ran automatically without any problems after installation (with all the default settings)
Either the reinstallation fixed the problem, or a setting is breaking the automatic update
I set it to "every hour"

I had this problem with a software that Kaspersky was blocking. The software's launch was delayed by 1 minute with a disabled setting in K, and only if Kaspersky was closed and reopened

Thanks for your help
I will see if the problem persists, if so, it will be a setting (or bug with setting) in K therefore

[Berny]

Hi @tistou77

13 minutes ago, tistou77 said:

not before

Correctly, with the settings ‘Chaque heure’ and ‘Heure 15:00’  the update will take place every hour  starting from 3pm.

[tistou77]

I set the update to "After application launch" for test and waited 2 minutes
After 10 minutes, there was no trace in the report

The problem therefore appears to be a setting in Kaspersky that is causing updates to be buggy

I'll retest by restoring all the settings to their defaults, just to be sure

[tistou77]

The problem still exists, but no problem with 21.20
I'll try reinstalling K and leaving everything at default for today (just set the updates to every hour)

If it persists, go back to 21.20 until it's fixed

EDIT : No one has said it, but is there at least some information in the report about an automatic update search? 

Edited 7 hours ago by tistou77

[tistou77]

No one has said it, but is there at least some information in the report about an automatic update search ?

[tistou77]

And is there a dev present who could indicate tests to be done ?
Like "emulating" automatic updating, and having a log file or other 

Contacting support (who are just intermediaries) is not an option, apart from asking me for a GSI, I'll have nothing else

Thanks

[AlexeyK]

19 минут назад, tistou77 сказал:

asking me for a GSI, I'll have nothing else

And what about trace files? Enable application tracing and save changes -> reproduce the issue -> disable tracing and save changes -> create and save report -> send this archive and the GSI log to customer service.

Default settings: 15 minutes after launching the Kaspersky app + more than two hours after the last update. If both conditions are true - the update check should be started automatically.

[tistou77]

@AlexeyK 

Thanks for infos,
I can do the traces, but I'd prefer to send them directly to a developer
Or watch it myself, if I don't need internal software to interpret it

I'm still waiting for support to get back to me to let me know that a bug I discovered has been fixed (fixed for 1 or 2 years...).
Luckily, I was in contact with a developer on this forum who informed me of the resolution

Trust in support is... Let's say... 

[AlexeyK]

5 минут назад, tistou77 сказал:

I was in contact with a developer on this forum

Are you sure that it was the developer?) It's almost impossible to contact them directly (with rare exceptions - KVRT/KRD, for example).

[tistou77]

16 minutes ago, AlexeyK said:

Are you sure that it was the developer?) It's almost impossible to contact them directly (with rare exceptions - KVRT/KRD, for example).

With what he told me and provided me, yes I am sure (but maybe a "tech", "employee" or something, I don't know)

I even had the "gall" to ask support about the status of this bug, and they told me it was still ongoing...
I told them that "this bug" had been resolved for a few months, and they replied, "Indeed, the person you were in contact with just confirmed it to us."

Thanks to him again, by the way

I therefore no longer have confidence in the support (like many others, seeing the feedback on various forums)
Really a shame, by the way

Edited 3 hours ago by tistou77

[tistou77]

Is it no longer possible to get 21.20 so I can retest ?
The 21.20 installer updates directly to 21.21

[AlexeyK]

1 час назад, tistou77 сказал:

"Indeed, the person you were in contact with just confirmed it to us."

Really informed person. Perhaps that was Eugene Kaspersky himself, who knows. 😄

Well, good luck for you with finding the issue solution!

[tistou77]

8 minutes ago, AlexeyK said:

Really informed person. Perhaps that was Eugene Kaspersky himself, who knows. 😄

It was another username😁
It was easy for them to track the issue with the INC number

Look, there is tistou77 in the thanks (if still present, haven't looked for a long time 😁) partly related to this bug (or maybe something else I don't remember anymore...)

Otherwise, I can't be the only one with this "bug", but if it's related to a setting, it's going to be complicated

Edited 1 hour ago by tistou77