Database Updates

[harlan4096]

Yes, do a reset BUT 1st check without importing Your cfg...

[tistou77]

Yes, I will test by manually redoing my settings (for applications, scans, exclusions, etc...)

[tistou77]

Can I configure certain modules, such as disabling Email, etc. (those I don't use) ?
Or is it better to test with everything set to default ?

Thanks

[tistou77]

Hello

I've set up updates like this

Normally, an update check should be performed 3 minutes after starting K, right ?
The Hours settings is for ?

But in the reports, there's nothing, no trace of an update check

There's a problem, right ?

Thanks

[Flood and Flood's wife]

Hi @tistou77, 

• Also, in Settings, Interface settings, Notifications block, Configure notifications link (Comment configurer la livraison des notifications)- are the Database events *configured* to be written to the Report?   

                                                                                                                                                          

Merci🙏
Flood🐳+🐋

Edited 3 hours ago by Flood and Flood's wife
image formatting

[tistou77]

Hello @Flood and Flood's wife

Thanks for your help
Yes, I checked everything to be sure
And no trace, even just of an update search

The Hours settings is for what (in update settings, screen above) ?

Thanks

Edited 3 hours ago by tistou77

[Flood and Flood's wife]

48 minutes ago, tistou77 said:

The Hours settings is for what (in update settings, screen above) ?

Hi @tistou77,

You're welcome!

The  Databases update schedule 'Hours' field - gives the option to run the update task *every* Hour, but the Run every (2) component of the Hourly schedule may be confusing -> setting the Hourly schedule up to 12 OR 24hrs - yeah OK, but 23000 OR 50000 OR 400 hours OR😵 doesn't make a whole lot of sense (to us); sadly the documentation is pretty light on information (ioo):  Paramètres de la mise à jour

 

Question, since all (your) tests & checks & resets - has 21.21 also been *fully* uninstalled - saving *only* License & Secret vault (if that is used) - all other check boxes are CLEAR - empty, at the end of the *uninstall* power OFF the machine, we use Shutdown, others use Restart, power back on & OR login, download a *new* 21.21 & start again? 

Merci🙏
Flood🐳+🐋

Edited 2 hours ago by Flood and Flood's wife
added image & added Question

[tistou77]

@Flood and Flood's wife

I found some information on the Kaspersky website (for older versions) and if I understood correctly, for the "Every hour" setting,
If for the Hours setting, it says 10:00 AM and 1 hour for the "Run every" setting,
then the search will be performed every hour starting at 10:00 AM (and therefore not before)
I don't see what the Postpone.... setting is for if the PC (or Kaspersky) is launched before the specified time

Otherwise, I reinstalled Kaspersky 21.21, and the update ran automatically without any problems after installation (with all the default settings)
Either the reinstallation fixed the problem, or a setting is breaking the automatic update
I set it to "every hour"

I had this problem with a software that Kaspersky was blocking. The software's launch was delayed by 1 minute with a disabled setting in K, and only if Kaspersky was closed and reopened

Thanks for your help
I will see if the problem persists, if so, it will be a setting (or bug with setting) in K therefore

[Berny]

Hi @tistou77

13 minutes ago, tistou77 said:

not before

Correctly, with the settings ‘Chaque heure’ and ‘Heure 15:00’  the update will take place every hour  starting from 3pm.

[tistou77]

I set the update to "After application launch" for test and waited 2 minutes
After 10 minutes, there was no trace in the report

The problem therefore appears to be a setting in Kaspersky that is causing updates to be buggy

I'll retest by restoring all the settings to their defaults, just to be sure

[tistou77]

The problem still exists, but no problem with 21.20
I'll try reinstalling K and leaving everything at default for today (just set the updates to every hour)

If it persists, go back to 21.20 until it's fixed

EDIT : No one has said it, but is there at least some information in the report about an automatic update search? 

Edited 6 minutes ago by tistou77