Hello,

Is Bing search engine not supported anymore in URL advisor? On google it works fine but not on Bing.

I am using Edge Browser on Win11 running Kaspersky Free v21.18.5.438(a). I saw a thread for KIS in this forum where this issue is supposed to be fixed. But I am still seeing this issue. See the screenshots where it is showing grey icon on Bing.com while on Google.com it is working as it should.

Thank you.

38 minutes ago, brambedkar59 said:

Is Bing search engine not supported anymore in URL advisor?

On google it works fine but not on Bing.

I am using Edge Browser on Win11 running Kaspersky Free v21.18.5.438(a).

I saw a thread for KIS in this forum where this issue is supposed to be fixed. But I am still seeing this issue.

See the screenshots where it is showing grey icon on Bing.com while on Google.com it is working as it should.

 

Hello @brambedkar59,

Welcome!

Go to Tools, toggle Open links in new tab ON

 

Thank you?
Flood?+?

Hello @Flood and Flood's wife

I am not seeing this option on the main page of Bing search. Although there is an option for that inside Bing search settings, I tried toggling it on and off, but it has no effect on my issue.

3 minutes ago, brambedkar59 said:

I am not seeing this option on the main page of Bing search.

Although there is an option for that inside Bing search settings, I tried toggling it on and off, but it has no effect on my issue.

Hello @brambedkar59, 

Thank you for posting back & the information!

Please share with us: 

1. Edge browser version?
2. W11 build?

Thank you?
Flood?+?

Here you go @Flood and Flood's wife

Microsoft Edge Version 128.0.2739.42

Win 11 version 23H2 Build 22631.4037

PS Ublock Origin and Bitwarden are the only extensions enabled on Edge.

Edited August 25, 20242 yr by brambedkar59

3 hours ago, brambedkar59 said:

Microsoft Edge Version 128.0.2739.42, Win11 v23H2 Build 22631.4037

Ublock Origin and Bitwarden are the only extensions enabled on Edge.

Hello @brambedkar59, 

Thank you for posting back & the information!

We've gone back to Kaspersky!

We'll update this topic when information is available.

Thank you?
Flood?+?

Hello @brambedkar59, 

Apologies for the very lengthy delay.

Please read update posted by @Mikhail Shakhov, in topic: URL Adviser / URL Advisor not working (green icons missing in searchg results).

Thank you?
Flood?+?

On 8/25/2024 at 4:48 PM, brambedkar59 said:

Is Bing search engine not supported anymore in URL advisor? On google it works fine but not on Bing.

 

Hello @brambedkar59, 

Please see update from @Mikhail Shakhov: 

'Bug 8024645 has been fixed. Please use this version of Kaspersky Protection plugin:

https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm'

• *important* -> remove old version of plugin, if it is installed, then install Version 2.11.123.1, updated 14th November 2024

Please test & share the outcome with the Community? 

Thank you?
Flood?+?

Edited November 14, 20241 yr by Flood and Flood's wife
*important* -> remove old version of plugin, if it is installed, then install Version 2.11.123.1, updated 14th November 2024

@Flood and Flood's wifeSorry for late reply, I was away from PC for several days.

I removed the previous plugin/extension from Edge and installed the newer one from the link you provided in the above post. Unfortunately, that didn't solve the issue.

PS I am using Edge.

5 hours ago, brambedkar59 said:

@Flood and Flood's wifeSorry for late reply, I was away from PC for several days.

• I removed the previous plugin/extension from Edge and installed the newer one from the link you provided in the above post. Unfortunately, that didn't solve the issue.

PS I am using Edge.

Hello @brambedkar59, 

Thanks for posting back & the information! No apology necessary, this issue has been going on for so long, there's no cut-off date for feedback & you've been very helpful providing info & observations. 

@Mikhail Shakhov, please note issue is not resolved with new Kaspersky extension Version 2.11.123.1, in Microsoft Edge Version 128.0.2739.42, Win11 v23H2 Build 22631.4037. 

Thank you?
Flood?+?

On 11/20/2024 at 4:14 AM, Flood and Flood's wife said:

Hello @brambedkar59, 

Thanks for posting back & the information! No apology necessary, this issue has been going on for so long, there's no cut-off date for feedback & you've been very helpful providing info & observations. 

@Mikhail Shakhov, please note issue is not resolved with new Kaspersky extension Version 2.11.123.1, in Microsoft Edge Version 128.0.2739.42, Win11 v23H2 Build 22631.4037. 

Thank you?
Flood?+?

Hello,

I reproduced the issue with new plugin`s version and also clarified, that seems its some compatibility issue with Safe Search feature of Edge browser.

The following workaround has helped me to display our icons:

-Open Edge browser settings

-uncheck the box: Open links from search results in a new tab or window

under Safe Search feature 

If it does not help, try to uncheck all boxes in Safe search settings menu. 

 

Inform me about results.

Thank you. 

P.S. Also please keep in mind, that the issue appears only if URL-Advisor settings were changed in Safe Browsing settings => Checked URLs from default value:

-Only URLs in search results

to

-All URLs

With default settings this issue does not appear. 

 

Edited November 23, 20241 yr by Mikhail Shakhov

Hi, @Mikhail Shakhov

I can see the icon on search result but there is still no pop-up info when I hover my cursor over it (where it shows more info about website) on Bing. Whether plugin is enabled on disabled has no effect on the issue. These are my current settings (I think they are default I am not 100% sure though).

20 hours ago, brambedkar59 said:

Hi, @Mikhail Shakhov

I can see the icon on search result but there is still no pop-up info when I hover my cursor over it (where it shows more info about website) on Bing. Whether plugin is enabled on disabled has no effect on the issue. These are my current settings (I think they are default I am not 100% sure though).

Hi,

ooo, I see, I reproduced another issue with the non-displayed icons in Bing results with non-default settings(this is another bug). 

I have just checked on my test PC and on VM. The issue with detailed information display does not reproduce with the last version of our plugin and the last available Edge:

Version 131.0.2903.70 (Official build) (64-bit)

Please try to update your browser and check the issue.

Thank you. 

P.S. Regarding Safe Search settings - this is not Edge settings, but Microsoft Bing search engine settings(my apologies).

 

Edited November 26, 20241 yr by Mikhail Shakhov

12 minutes ago, Mikhail Shakhov said:

Hi,

ooo, I see, I reproduced another issue with the non-displayed icons in Bing results with non-default settings(this is another bug). 

I have just checked on my test PC and on VM. The issue with detailed information display does not reproduce with the last version of our plugin and the last available Edge:

Version 131.0.2903.70 (Official build) (64-bit)

Please try to update your browser and check the issue.

Thank you. 

P.S. Regarding Safe Search settings - this is not Edge settings, but Microsoft Bing search engine settings(my apologies).

 

Hello,

I updated to Edge Version 131.0.2903.70 and I have latest version of plugin installed. I disabled all other extensions (uBlock Origin and Bitwarden), cleared cookies for bing.com, unchecked all options in Bing search settings page (screenshot below), and I still have same issue. I don't know what else to try anymore. ? 

 

4 hours ago, brambedkar59 said:

Hello,

I updated to Edge Version 131.0.2903.70 and I have latest version of plugin installed. I disabled all other extensions (uBlock Origin and Bitwarden), cleared cookies for bing.com, unchecked all options in Bing search settings page (screenshot below), and I still have same issue. I don't know what else to try anymore. ? 

 

Make sure, that the version of our product is 2021 MR19(21.19.7.527). Set Kaspersky Protection plugin to work in Incognito mode(this setting is available in browser`s plugins` settings) and try to reproduce it in Incognito mode. If the issue still persists, please create a request to technical support, we need to analyze this case deeply to find out the root of the problem.

Thank you. 

1 hour ago, Mikhail Shakhov said:

Make sure, that the version of our product is 2021 MR19(21.19.7.527). Set Kaspersky Protection plugin to work in Incognito mode(this setting is available in browser`s plugins` settings) and try to reproduce it in Incognito mode. If the issue still persists, please create a request to technical support, we need to analyze this case deeply to find out the root of the problem.

Thank you. 

Hi,

@Mikhail Shakhov, I am on Kaspersky Free 21.19.7.527 version. I tried it in InPrivate Window (Edge equivalent of Incognito Mode) and I can reproduce the same issue. 

I am not sure how I can create a request for technical support as I am using the free version. Only option for me is this forum.

Thank you.

Edited November 26, 20241 yr by brambedkar59
added screenshot

49 minutes ago, brambedkar59 said:

Hi,

@Mikhail Shakhov, I am on Kaspersky Free 21.19.7.527 version. I tried it in InPrivate Window (Edge equivalent of Incognito Mode) and I can reproduce the same issue. 

I am not sure how I can create a request for technical support as I am using the free version. Only option for me is this forum.

Thank you.

Hello,

you can select Kaspersky Standard and provide in request the link on this forum`s topic and ask to escalate to experts(Mikhail Shakhov).

Thank you. 

46 minutes ago, Mikhail Shakhov said:

Hello,

you can select Kaspersky Standard and provide in request the link on this forum`s topic and ask to escalate to experts(Mikhail Shakhov).

Thank you. 

Done. Incident number is: INC000017063181 

After going back & forth and providing every report/detail for almost 2 weeks to the customer support, this is the response I get. I am done. You can close this thread. Thanks to everyone for their response and help here.

Edited December 7, 20241 yr by brambedkar59

It is known that KFree has no official support available, even in the product You are warned about it...

14 minutes ago, brambedkar59 said:

After going back & forth and providing every report/detail for almost 2 weeks to the customer support, this is the response I get. I am done. You can close this thread. Thanks to everyone for their response and help here.

Hello @brambedkar59, 

Thank you for the update!

Please do not pull the plug on this!

(your) submission to Technical Support was *authorised* by @Mikhail Shakhov, IF the customer service team are not aware - they should be!

Please advise them @Mikhail Shakhov told you to submit the case.

Thank you?
Flood?+?

1 minute ago, harlan4096 said:

It is known that KFree has no official support available, even in the product You are warned about it...

Hi @harlan4096

@Mikhail Shakhov - authorised @brambedkar59 to raise a case with Kaspersky support. It was a special exception!

@Mikhail Shakhov *even* told @brambedkar59 how to fill in the template so it would successfully submit. 

It's always been the case that the Kaspersky head honchos can make exceptions & this happens to be one of those times. 

Thank you?
Flood?+?

1 hour ago, Flood and Flood's wife said:

Hello @brambedkar59, 

Thank you for the update!

Please do not pull the plug on this!

(your) submission to Technical Support was *authorised* by @Mikhail Shakhov, IF the customer service team are not aware - they should be!

Please advise them @Mikhail Shakhov told you to submit the case.

Thank you?
Flood?+?

Hi @harlan4096

@Mikhail Shakhov - authorised @brambedkar59 to raise a case with Kaspersky support. It was a special exception!

@Mikhail Shakhov *even* told @brambedkar59 how to fill in the template so it would successfully submit. 

It's always been the case that the Kaspersky head honchos can make exceptions & this happens to be one of those times. 

Thank you?
Flood?+?

 

Hello,

I sent them another email, again mentioning the reason why I contacted CS was because @Mikhail Shakhov asked me to.

Regards

Received an email update today with good news.

Quote

Dear customer,

Thank you for your patience in waiting for our reply.

We have received good news from our escalation team that the issue will be fixed in the new version of Kaspersky Protection browser extension. The update will be available within the next 4 weeks.

Please feel free to let us know should you have further queries.

Thank you for contacting Kaspersky Support and have a great day!

Regards,

7 hours ago, brambedkar59 said:

Received an email update today with good news; the issue will be fixed in the new version of Kaspersky Protection browser extension. The update will be available within the next 4 weeks.

Hello @brambedkar59, 

That's a brilliant outcome & hopefully a good start to 2025; thank you for your significant and valuable contributions??

Flood?+?

Edited December 29, 20241 yr by Flood and Flood's wife
pn

More than 4 weeks have passed since last update. I just tried the updated Kaspersky extension, which was supposed to fix this issue but nada, still same issue as before.

(version 2.11.123.1 Updated January 25, 2025)

Updated to Version 2.12.49.0 from link Kaspersky Protection - Chrome Web Store sent by @Mikhail Shakhov

I was trying it out and it does solve the original issue of no pop-up appearing but now the pop-up appears when I hover the mouse, but it says, "Unknown Website" even though on Google it shows "Safe" for the exact same url. Idk what is going on here.