[Spam management in Microsoft Outlook [Closed]]

Welcome. Two informative posts: https://forum.kaspersky.com/index.php?/topic/395697-kis-2019-missing-outlook-2016-anti-spam-add-in-merged/&do=findComment&comment=2804121 https://forum.kaspersky.com/index.php?/topic/395697-kis-2019-missing-outlook-2016-anti-spam-add-in-merged/&tab=comments#comment-2804326

[VHO:Trojan.Win32.Fsysna.gen]

Did you download Vitakey from the official source? If yes, this may possibly be a false positive. How to be sure if it is infected, or if it is a false positive: Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue, full detection details. b. Screenshot, as needed. c. GSI

[Black rectangle in Safe Money screenshot [Closed]]

Yes. Because your helper needs basic information in order to investigate the source of the issue. Please follow the instructions to provide the basic information. Thanks!

[VHO:Trojan.Win32.Fsysna.gen]

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

[My PC was Hacked with .ndarod all kinds extension]

Welcome. First thing, please follow these instructions, here: https://community.kaspersky.com/kaspersky-anti-virus-12/problem-with-ransomware-731#post2966

Please send a couple of sample files to technical support team via https://my.kaspersky.com, we will see if these can be decrypted.

Also, restore from backups. Prevention: Please follow all of the universally safe computing rules. More information: https://noransom.kaspersky.com/

[KIS2020, My ethernet connection can't set local or trust network. [Closed]]

Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

[Kaspersky Detect untrusted program, HackTool but Kaspersky did not deleted it [Closed]]

Detected object: not-a-virus:PDM:HackTool.Win32.CreDump.rbaa Path to file c:\​windows\​system32\​cmd.exe Suspicious packed program N/A NT AUTHORITY\​SYSTEM

ymotairi, To help kmscom, richbuff & me: Go to KAV REPORTS, find the detection, export the report, upload the report using the "upload icon" in your reply post please?

Also, in addition to what FLOOD indicates in the quoted post, located above this post, Do you have a tool for Dumping User Credential?

[Kaspersky Detect untrusted program, HackTool but Kaspersky did not deleted it [Closed]]

Also, in addition to what kmscom indicates in the post located above this post, Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Can you uninstall the item yourself? Can you delete the item yourself? What is the item? We are just guessing, until you post the complete detection details.

[How to add an extra device. (three to four devices)]

Hello, last I heard, there is no four (4) device license. Licences are non-transformable, last I heard. If I an currently correct, you may need to purchase one additional license for your fourth device.

[How to add Kaspersky Protection Plugin to Chrome based MS Edge in KAV 2020 [Closed]]

Welcome. I gave you a Like, for succinct, concrete, informative, utile topic title. :) Please see: https://community.kaspersky.com/kaspersky-internet-security-13/kaspersky-protection-browser-extension-doesn-t-work-on-edge-chromium-2354#post12191

[Upon the update of Windows (1903), I was unable to access website that would trigger the Kaspersky protected browser. [Closed]]

Welcome. In-place upgrade to update of Windows (1903) is a major update, with anti virus installed. Is all ok now? Please restart the computer, twice, to get things settled in. Defrag, disk cleanup, too. Any further issue? Hopefully, it was just a one time upgrade bobble.

[recover/delete big Duplicated file from quarantine which has filled the HD]

Welcome. There are two courses of action. One is to please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product; and the other is to contact Tech Support. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

[Version 20, what actual changes were made.]

Hi BC, I am glad to see you on the New forum! Please see: https://community.kaspersky.com/kaspersky-total-security-14/kaspersky-total-security-build-19-0-0-1088-121 > https://support.kaspersky.com/13877

[Why Have Some of my programs been deleted after I've been using them for months, detected as Trojan.Win32.xaarpl]

Welcome. First thing is to inform Tech Support of this issue. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue, including complete detection details. Full file name, full path, full location, detection verdict. b. Screenshot, as needed. c. GSI Also, please post here, the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects.

[Kaspersky Total Security 2019 or Kaspersky Security Cloud Person/Family best? Live Chat? Upgrade to other products?]

Welcome. Product migrate matrix: https://support.kaspersky.com/general/products/12192 Best product for you: Based on your needs and wants. Please see: https://usa.kaspersky.com/home-security Live Chat is not available in all regions.

[Kaspersky interface language can't be changed to English]

Also, the purpose of the Shift+12 switch from various localizations to English: This is not to enable English users to download any localization and use English. Instead, this feature was designed to enable various tech support technicians to view screenshots in English, when many different localizations are being used and screenshots need to be sent to Tech Support technicians. :)

[Steam Spike Chunsoft Fire Pro Wrestling World exe is detected by Kaspersky as Trojan, then as Dangerous Object. (false positive)]

Welcome. Please send the file to the Kaspersky Lab: https://virusdesk.kaspersky.com/

[can multiple user licenses be stacked? [Closed]]

Multiple user license run concurrently, not consecutively. Please do not renew early, renewals start to count time upon purchase, last I heard. Licenses are marketed to be used, not to be warehoused. If you buy a Kaspersky license and do not activate it, it will be good for three (3) more product versions in the future. This information can change, but still, licenses are marketed to be used, not marketed to be warehoused.

[remove ke***id.com? [Solved][Closed]]

Also, in addition to what Caos indicates in the post located above this post, Please describe how, why it is a malware. What is it doing to your computer? Does Kaspersky detect it? You can uninstall keepvid, and clean up your computer, as below: Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that?

[Failure to install Kaspersky Total Security (Access Denied)]

Welcome. It looks like you have a borked system. We have no information from you about your system, or any other issues that your system probably has. Can you tell us more about your system? Best to first contact Tech Support: Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

[When I reboot the laptop Windows doesn't load and I go straight to the automatic repair]

Welcome. I am going to ask you to get this issue to Tech Support first. Please contact Tech Support: https://my.kaspersky.com/support/ for Hime User product, for Business product. https://support.kaspersky.com/b2b/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

[Incorrect user name or password causes error update databases.]

Also, in addition to what FLOOD indicates in the post located above this post, Maybe, instead of a Kaspersky application password, that is a Windows User password. Are you logged into Windows as Administrator, or User? Kaspersky update settings: Run As > Did you set Admin or User password?

[I Didn't receive my kaspersky antivirus Activation code]

Welcome. Merged. Please scroll up and see the two replies for this issue.

[Help removing and Adware [stop the paid licenced software to show ads]]

Welcome. No, that is not malware/adware. That is a notification from Kaspersky for a Kaspersky Secure Connection. :)

[HEUR:Trojan.Win32.Generic won't go [Closed]]

Welcome. That file, at that location, looks like unwanted junk. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that?