KTS 2020 - Main application window completely blank

[RecklessWarlock]

Hello.

 

I’ve been experiencing a problem with Kaspersky Total Security 2020 [version: 20.0.14.1085(g)]  which is, sometimes when I try to open Kaspersky Total Security 2020 (either by clicking on the application icon on Windows tray, or by opening it through the start menu), the Kaspersky Total Security 2020 window is completely blank, like on the following image:

 

When this happens, I cannot interact with the application, only rebooting the system fixes the problem.

Is there a way to fix the issue without rebooting the system?

 

Regards.

 

System specs:

 

Windows 10 version 1909

SO compilation: 18363.535

RAM: 32GB

CPU: AMD Ryzen 1800x

GTX 1080Ti - Driver version: 441.87

Motherboard: Asrock Taichi x370

 

 

 

 

 

[Berny]

@RecklessWarlock Welcome. Did you clean install KTS 2020 , if not please proceed as follows
> Exit KTS 2020 > Uninstall > Reboot (*)
> Install KTS 2020 > Update Databases > Reboot
(*) Keep lincense information during uninstall.

If no fix please provide  a GSI Log in your next Post.

[Flood and Flood's wife]

Hello @RecklessWarlock,

Also, if a software compatability check has not been done it may be worth checking?

If the issue persists, please run a GSI & Windows Logs & post back? 

Thank you🙏