Россия

@Berny ok thank you

@Mathew14324 Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/#contacts 1) Fill in the form 2) Did not find your answer ? Contact Customer Service

@Berny Yes I did

А регион в VPN какой?

При включенном VPN сообщения в MAX не проходят. Вернее, если мне кто-то напишет, то сообщение отображается во всплывающих и я могу его прочитать в шторке, но если открою чат в самом Max, то полученного сообщения в переписке не будет, а Max будет находиться в статусе "подключение". И пока VPN не отключишь ничего получить или отправить по Max не получится. Замучался уже включать-выключать VPN. Это у всех так или только мне везёт? Max со всеми VPN не дружит или только с Каспером?

@Mathew14324 Welcome. Did you try https://my.kaspersky.com/MyLicenses#/portal/pages/licenses → Download ?

I purchased Kaspersky plus plan for 3 devices, and I signed up using my email ( The one I bought with ) it got connected to the anti virus and its works fine ( Premium version ). After that I downloaded Kaspersky VPN and tried to log in my PC, ( with the email I bought ) it logs to my account but shows the free version ( 300Mb free ). I'm not sharing to anyone, I'm using the owner email. The premium VPN connects to my phone but not my PC. When I went to My Kaspersky website, my pc name was there, but the the VPN crown symbol was dimmed for my pc ( My mobile has the yellow crown ) then I tapped on that, and then the yellow crown lightened, but still it shows free version in my pc. I reinstalled both my Internet Security software and VPN ( my pc didn't restart or shutdown ). On the My Kaspersky website it shows my PC is connected to VPN, but when I open the software, it shows free even though it is logged with the purchased "owner" email. Btw, I have used the VPN on my PC for more than 2 years, when I turned on my pc it was logged out and then when I tried to connect it shows free. Please help