Hello @kasp-tester, Welcome! IF the process is followed as documented by Kaspersky - a *renewed-subscription* doesn't require a new user/s to be added - according to (your) notes - there were already existing users, with Kaspersky installed... For *shared-protection* & the *initial-set-up* (you) the subscription-owner needs to *invite* other user/s to join the subscription, this is done via (your) MyKaspersky account - however - as you stated above - the users already exist, have been configured & have been using the *original-subscription*. IF the *original-users* have not OR had not -> been set-up with their *own* MyKaspersky account then the set-up has not been done as per the design by Kaspersky, please read: My Kaspersky, Shared protection. Thank you🙏 Flood🐳+🐋

I manage a number of computers, each running various flavours of Windows, but mainly W11, and each with different users. When Kaspersky subscription renewal is due, I purchase from the same IT vendor that have I used for the last 5 years or so, paste the new subscription for Kaspersky Premium into my.kaspersky, then normally I could push the new subscription\license to the computers that are due for renewal, saving me heaps of time. However, after purchasing a 5 license pack today, I no longer have this option. In the subscription details, I can see a drop down button with a caption 'Send To Device' and the only option in the drop down is New Device. If I expand 'My Devices' inside the subscription, then click 'Add' it prompts me to 'Select app to download' with Kaspersky, Kaspersky VPN and Kaspersky Password Manager, but still no option to send to an existing device that is already attached to my account. I then read through the formus here and followed an article on adding a new user, which I have done that now, but then when the download link is received on the other user via email, I download the software, install, then it prompts for an activation code + user name/password + authentication code + choose a subscription on the account. Why? This used to be so easy to push a new license code to an existing machine, now I can't do it. Is there a way around this limitation, because the way it is setup now is forcing me to manually touch each computer to perform the inital setup?

Всем привет. Может кто подсказать, какие нужно открыть порты для синхронизации с доменном который находиться в другой подсети ? Ничего не отображается, на FW открыли 13000, 14000, 15000 порты. Дальше попадаю в тупик, устройства между собой по tracert и icmp Видят.

Hello @Psiu47! What does the AI tag on a feature mean? The AI tag indicates that this feature uses machine‑learning (ML) methods and intelligent data analysis. These technologies improve threat‑detection quality, enable more accurate recognition of new/unknown malicious objects, and reduce false positives. Classification and detection technologies for malicious activity (e.g., based on object attributes and/or behavioral signals) operate as part of the standard protection mechanisms and complement other methods (signatures, heuristics, rules, reputation checks, etc.). Our AI‑powered features do not use your PC’s resources for external computations: the algorithms run only within the normal operation of the protection (scanning and monitoring). Is this a new feature? Intelligent‑analysis technologies have been used in cybersecurity for many years. We have now added an explicit AI label so that users can more easily see which components employ these methods. In other words, the approaches themselves are not new—the transparency of their labeling has changed. Can it be turned off? The AI tag is simply an indication of a technology that helps detect threats. It does not represent a separate operating mode or property of a particular feature. You can enable or disable individual features in the product, but disabling some of them may reduce the overall level of protection.

@amralaa ↓ On my side i leave SAC on "OFF" ↓

Sometimes installing overwriting previous version may lead to some issues, in those cases better to uninstall, and run a clean installation of the new version.

Moin zusammen, leider wurde mein alter Forum-Account gelöscht und ich musste mir einen neuen machen. Folgende Ausgangssituation: Ich habe auf meinen zweiten Rechner einen 1er Lizenz die jetzt bald abläuft. Der Rechner und die Lizenz sind in meinem My Kaspersky Konto aktiviert. Zusätzlich besitze ich noch eine Lizenz für 5 Geräte die ich 2025 gekauft hatte. Diese Lizenz ist auf 3 Systemen aktiviert, ohne My Kaspersky Konto, ergo die Geräte tauchen in meinem Konto nicht auf, was auch so gewollt ist. Jetzt wollte ich gestern den zweiten Rechner in die 5er Lizenz einfügen, aber dies klappt nicht. Den Key kann ich nicht in der Software einlösen, weil zum einem die Reserve-Code Funktion gestrichen wurde und zum anderen sagt mir die Software, dass der Key bereits in meinem My Kaspersky hinterlegt ist. Will ich jetzt den Rechner auf der My Kaspersky Webseite hinzufügen müsste ich die komplette Software wieder neu installieren, was ich nicht will. Gibt es einen komfortablere Lösung die 5er Lizenz auf meinem zweit Rechner zu bekommen?

Вобщем нет смысла гадать. Ей предложили посмотреть/показать SMART в другой программе.