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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Guest #2725
    Started by Guest #2725,

    I’m trying to download Kaspersky Security Cloud Free from Kaspersky.com. But download is not working since yesterday (at least). Any suggestion?

    • 3 replies
    • 7.5k views
  2. Guest #14591

    D/L and began install of KS4.021.1.15.500en Reboot and application downloaded. Moved on to install and immediately got an app installation error: 27300 driver mklif.sys_601_X64 Error code 2147024891 Ran CCleaner sucessfully and KVRT succesfully (no malware detected). Reboot Ran K application again with same result. Any ideas? Thanks! Jim

    • 0 replies
    • 1.1k views
  3. Poonce
    Started by Poonce,

    Hi again, i cant seem to login. its keep looping me to input email > password > please wait > and backto email > password > please wait > .. even i try to make new one the verification code dosent work. i try typing password 1by1, relaunch, run admin, restart pc, reinstall but its keep looping me to login

  4. David Onn

    When Kaspersky is running (even with protection disabled), 1. I can’t manage my playlists on youtube: the button to add a video to a playlist doesn’t respond. 2. I can’t post comments under a youtube video: a red “error” displays under the input box. 3. I seem connected to my youtube account, there is my avatar on the upper right (on computer), but the left menu asks me to connect by clicking on a button that leads to an error page from Google: “405. That’s an error. The request method GET is inappropriate for the URL /youtubei/v1/guide. That’s all we know.” Only occurs on FIREFOX. No problem with other browsers. How can I make Kaspersky work well with Firefox ?

    • 42 replies
    • 11.8k views
  5. Fusau

    when i click it kaspersky crashes… it just freezes… i need to restart it for it to work again…

    • 9 replies
    • 2.1k views
    Flood and Flood's wife
  6. kurti.tamas.85
    Started by kurti.tamas.85,

    Please help. I have installed Kaspersky Secure Cloud Technical Preview, but I cannot activate. I have 2 mykaspersky accounts, I had succesfully login with https://beta.ucp.kaspersky-labs.com/ but I dont have beta license. Please any advice? Or maybe can send me the license key? Thanks .

    • 3 replies
    • 1.3k views
    Flood and Flood's wife
  7. Guest

    I’m installing the free version of Kaspersky Cloud but can’t finish the installation because I get a error message: I downloaded the application from https://www.kaspersky.com/free-antivirus and selected The European Union version as I’m from Croatia which is part of the EU. In My Kaspersky as on my PC the system locale is set to Croatia, also I tried to install the Global version but still get the same message. My best guess is that Kaspersky Cloud is not available in Croatia, can someone confirm this for me if they have a similar problem or if I’m wrong help fix the issue.

    • 20 replies
    • 5.5k views
    Flood and Flood's wife
  8. Xhauni

    I recently installed Kaspersky along with a friend of mine. We both have Windows 10 operating systems, fully up to date. We downloaded the latest version of Kaspersky Cloud, the Free version, to test out the program. Well, we’ve both run into the same issue. When Kaspersky launches with the system, nothing is click-able in the Cloud interface. It’s not frozen, it’s animations as you hover are all still there and fluid. But it doesn’t respond to us clicking on anything at all until we restart the application itself. We have two different computers, with two different builds. Both are lower mid-range gaming computers with parts under 5 years of age. It works fine after we f…

    • 0 replies
    • 1.8k views
  9. MariuxReloaded
    Started by MariuxReloaded,

    Hi everybody! As the title says, today I’m having issues with the login to My Kaspersky portal. I’ve tried all the browsers (Chrome, Firefox and Edge). I’ve disabled AdGuard software and DNS. I’ve also tried to connect with my account from other computers. Nothing has changed and the error says: “Access not possible. Try again later.” I’ve tried to use the “Login with Facebook” option, since the e-mail used for My Kaspersky and FB is the same, and it worked, allowing me to check for all the PCs on which my Kaspersky Security Cloud key is enabled, but when I’ve had to logout, now even this method does not work anymore (the error says “Too many requests”). Is…

    • 4 replies
    • 1.6k views
    MariuxReloaded
  10. Grace

    Good day I have bought the above package to be used on 5 devices. I managed to install on only 1 device. Not successful in installing on the second one. Keeps on saying when I click on Install that it cannot connect to the Kaspersky server?

    • 5 replies
    • 1.3k views
  11. vBDKv
    Started by vBDKv,

    So I’ve tried downloading the EU version (and other versions too) but the website seems to just show a white blank page when trying to download. The URL I’m downloading from: https://www.kaspersky.com/downloads/thank-you/free-antivirus-download I’ve tried Chrome, Edge and Firefox. Nothing happens. Help?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  12. sean5168
    Started by sean5168,

    Can you help please? I keep getting the following message pop up: Cannot Guarantee authenticity of domain to which an encrypted connection is being established. Application: Microsoft Windows Operating System URL: Ion21r2msedge.net Reason: Invalid name of certificate, either the name is not on the allowed list or was explicitly excluded. I believe the URL seems to point to a Microsoft Edge Server, but don’t no whether it is legit. Having run Superantispyware system investigator it shows up 4 invalid .dll files and a lot of unsigned .dll files related to Windows system. This is just a few of the many unsigned .DLL files the system investigator …

    • 5 replies
    • 2.6k views
  13. kaspersky security cloud user
    Started by kaspersky security cloud user,

    hi, i was install kaspersky security cloud personal 21.1.15.500(c). i wanted to remove it. but it pop up an error. idk what is code but it says (ERROR: file is in using ) kaspersky could’nt remove its file which is in using. i redo the uninstallation progress. i try again to remove it. but once again it pop up error but now it says (some file is missing). what do i should to do now? i cant uninstall with its uninstall program.

    • 2 replies
    • 1.3k views
  14. Pituso
    Started by Pituso,

    Hello, My question is this. I currently have Total security and I have a month's license left. If I activate security cloud in the option to enter activation key, will the license time start or, on the contrary, will it start when the KTS license ends? Thanks

    • 0 replies
    • 1.1k views
  15. nicos18
    Started by nicos18,

    Hi, I installed an Italian trial version of KSC, and I purchased also a 1-year license. Now, I’d like to change my language of KSC to English (I have already set up my Windows 10 computer on English US and also the My Kaspersky. I tried the combination of Shift + F12, but every time I reboot the computer the UI switch again to Italian; also, the Edge extension also is in Italian. Any advice? Thanks.

    • 4 replies
    • 3.3k views
  16. Öztürk Ediz Özdemir
    Started by Öztürk Ediz Özdemir,

    Hello, I want to use kaspersky in Turkish. But since I downloaded it from Kaspersky's English site, there are Spanish and English language options. Can someone help with this?

    • 4 replies
    • 1.4k views
  17. tr5462ml
    Started by tr5462ml,

    I need help so that I can change my password to open settings in Kaspersky since I forgot my password.

    • 0 replies
    • 874 views
  18. masteryoda1041

    For times when I visit a website that is in my “Safe Money” list, is there a setting in Kaspersky Security Cloud - Personal that allows me to choose whether or not to share my screen with someone over Skype and/or Zoom? I could have sworn there was a setting somewhere related to screenshots in “Protected Browser,” but I can’t seem to find it.

    • 6 replies
    • 2.4k views
    Flood and Flood's wife
  19. HTSohma

    Hello, I am currently using Kaspersky Security Cloud on my laptop. I recently downloaded Google Chrome, when I used it there was a notification from Kaspersky saying that Google Chrome was using my camera, so I blocked the access right away. Later, when I checked Kaspersky Webcam Protection, it says that the Google Chrome webcam access is blocked yet on the Application Control report, it says "Application is allowed to access webcam". I am a bit confused, so did Kaspersky block the access or did it allow it? Thank you.

    • 0 replies
    • 1.6k views
  20. Lester

    Hi, I clicked on a link a few days ago and on virus total, someone made a graph and most of the connected files seem to be very malicious. Virus total even said that kaspersky detected it as a trojan win32. I did it on my phone and if you want to see the scan or graph, the link to the website I scanned is here: https://www.virustotal.com/gui/url/70f3f1ec69b28a44049e4002ba9a4645e14f4122e9fe142012842e4bc26630b9/summary the link to file is here: https://www.virustotal.com/gui/file/3eb026d8b778716231a07b3dbbdc99e2d3a635b1956de8a1e6efc659330e52de/summary here is a screenshot of the file, what can I do?? Im using an iphone.

    • 6 replies
    • 2.1k views
  21. Guest #12487

    Cloud Security is telling me that it’s not available in my region/country.I’m living in Poland and Poland is in EU but after I select EU in the instalation options it still doesn’t let me turn on that thing. Am I supposed to install the normal Kaspersky Free again? Now the priority for me is to turn on the anti-virus. Mod: copied from another thread and edit

    • 0 replies
    • 899 views
    Guest #12487
  22. aroundincircles
    Started by aroundincircles,

    Sometimes my KSC does not load upon booting the PC. I get an error from Windows security about turning on protection. It happened again today. What could be the cause, and how do I know my PC isn’t infected with something? Thank you.

    • 4 replies
    • 1.9k views
  23. trstellar

    Sorry for bad eng. I just installed kaspersky security cloud and it conflicted with cloudflare warp. Kaspersky Secure Connection(VPN Service) is not installed. I set exceptions and trusted applications but issue still continues. Even though I stopped it protection. Warp works fine only if I exit kaspersky completely.

    • 1 reply
    • 4.7k views
  24. hedoc
    Started by hedoc,

    I running the scan from command line using this command: avp.com scan Y://00/ /i0 /RA:"C:\Scanlog.txt" The scan runs perfectly and I can see the list of files and corresponding infections but the log file is never created. I also tried the following for /RA: /RA:scanlog.txt /RA:"C:\\scanlog.txt" /RA:C:/scanlog.txt But none file is created. Somebody could help on this? Thanks.

  25. hedoc
    Started by hedoc,

    I'm running the command line scan using the command: avp.com scan X://1/ /i0 /RA:%USERPROFILE%/Desktop/scanlog-1.txt The scan start and goes well until certain point. Looking at the log I saw that many folders were skipped. Below I reproduce the last lines of the log where one can see the many "skipped" folders: ... 2022-08-05 17:13:56 \\VBoxSvr\Vx\1\1C\1cc6b1731d31b10a37acb5eadf038382//data0014 ok 2022-08-05 17:13:56 \\VBoxSvr\Vx\1\1C\1cc6b1731d31b10a37acb5eadf038382//data0015 ok 2022-08-05 17:13:56 \\VBoxSvr\Vx\1\1C\1cc6b1731d31b10a37acb5eadf038382//data0016 ok 2022-08-05 17:13:56 \\VBoxSvr\Vx\1\1C\1cc6b1731d31b10a37acb5eadf038382 o…

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