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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. KZTOY

    HW based protection can’t be used while Windows Sandbox & Core Isolation are enabled, but I have heard that Windows 10 provided an api for other software co-exist with Hyper-V (VMware already supports that), when will Kaspersky support that?

    • 0 replies
    • 1.6k views
  2. Jsperraz

    I have a Windows 10 laptop running Windows 10 Insider Preview. While 1959.1001 (rs_prelease) was installing, I received a message from Kaspersky Security Cloud. Is this a false positive? Windows Update (Trusted) is attempting to get access to malware Detected: Trojan-Banker.Win32.Gozi.isw Location: C:\Windows\Softwa...\pwsso.dll Cannot disinfect the detected object. [Delete] [Block] [] Apply to all objects of this type

    • 2 replies
    • 1.5k views
  3. Romanov Dmitry

    I try to install Kaspersky Security Cloud Free but returned error. I tried again using administrator rights, after that the os does not start - BSOD “critical service failed”. I try use “sfc /scannow”, did not help.

    • 4 replies
    • 1.6k views
  4. pippo
    Started by pippo,

    hi I have tried everything to remove this message but nothing to do I have the latest version of windows 11 updated to yesterday 25217. I have been using your antivirus for years and I have never had any problems

    Flood and Flood's wife
  5. tech88

    Using Windows 7 I run Windows chkdsk utility and everything is ok. But when I run a Kaspersky Security Cloud (free) definition update chkdsk no longer works and it says a recently installed software is stopping it from working. This happens on all my Windows 7 machines. If I revert the drive to February chkdsk works fine but if I immediately then instal Kaspersky definitions update, and then run chkdsk again I get the error. Can someone advise if this is a known error. Thanks.

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  6. Naxterra

    Hello I have few issues with KSC Personal. Hardware virtualization is not supported because I have Vmware Workstation installed. Is there a way to enable it? Ad banner is blocking many legit sites.It is not compatible with Edge Chromium. When sync is active it is constantly asking for my security key approval. If I refuse, it asks again and again.It is adding duplicate devices from my network and shows some of the devices as offline, like my second router.On main screen still it prompts to download and enable password manager and secure connection. How can I get rid of them? I don’t want Kaspersky VPN and Password Manager at all. I have my own password manager and VPN a…

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  7. DSB

    Hi, im new to kaspersky users and after install kaspersky security cloud free edition, my windows firewall disabled and i cant turn it on becuase windows think kaspersky control that and have active firewall but cause of free edition it is not ture. How i can turn my windows 7 firewall on again? Actually my pc is now defenseless without any firewall cause neither of Windows & Free Kaspersky do not the job. I read forum before and in 3 topic we had some words about firewall & … one of them (closed now) told this Linkin that case problem solved by windows update. i did update but no improve. i used WindowsFirewall.diagcab too: Also went to Registery and create new …

    • 11 replies
    • 3.3k views
  8. Guest #11569
    Started by Guest #11569,

    I have a virus in windows registry but i dont know if kaspesky security cloud scans and fix registry. Any help? I can only afford free antivirus so what antivirus should i download to fix this problem. Thanks

    • 4 replies
    • 3k views
  9. AntonyMagnus
    Started by AntonyMagnus,

    Basically when installing Kaspersky I had to turn off Microsoft's Memory integrity for Kaspersky to run properly. However now that I have done that it seems that Security Notification center in Windows 11 Pro 22H2 is reporting it as a problem? I had assumed that installing KSC would inherit the memory integrity option and it would be reported correctly under Windows Security notification icon. I have attached screenshots concerning this issue. Also as a side note I have already submitted a report to Microsoft. Thanks

    Flood and Flood's wife
  10. Guest #13480

    How to stop windows security virus protection notification on Windows 10 at start-up, 'Virus & threat protection.Turn on virus protection' (using Kaspersky Cloud)

    • 2 replies
    • 2.6k views
    Chetabahana
  11. Guest #19437
    Started by Guest #19437,

    I downloaded and installed the latest Free Security Cloud and seemingly completed the install and software asked me to re-start to initiate coverage. When I hit the re-start button my system (Windows 7) showed me warning screen that it couldn’t start normally…. said that it failed to start and said I needed to repair for it to start.. I proceeded and my system automatically went to my last restore point….deleted my recent Kaspersky install and started Windows without problems….but no Kaspersky, fortunately I had a good restore point. I tried the whole download/install process again thinking I must have done something wrong…..same thing, won’t strart normally…..not e…

    • 1 reply
    • 1.2k views
  12. ruggb
    Started by ruggb,

    There are a number of old posts about this, but it has not been resolved. My FE is set to display extensions and it does. Why does KSC think they are not displayed? It keeps popping up, I click FIX and it says I am good to go until the next time I open FE and it pops up again. KASPERSKY ks4.021.3.10.391en_25092 W10 21H2 19044.1415

    • 4 replies
    • 1.8k views
  13. ThomasM69

    Woould I need to add wildcards to an added website in the trusted Urls under advanced setting of web anti virus?

    • 15 replies
    • 5k views
    Flood and Flood's wife
  14. cetian

    How can I disable the autoscan of an external drive? My problem with this is that KSC launches dozens of prompts, with the laptop closed. And if I don’t have the laptop connected to the charger, the battery dies. My computer is new and the battery lasts for a very long time, so in fact KSC is making my PC underperform. I have: Windows 10 Home x64 Build 19042 KSC version: 21.2.16.590 (b) on a: ASUS NT3D54P6 AMD Ryzen 5 4500U The external drive is connected to my laptop using a Lenovo mini usb dock. The problem happens even if I “remove safely” the drive before closing the lid.

    • 4 replies
    • 1.6k views
    Flood and Flood's wife
  15. Guest
    Started by Guest,

    Can anyone tell me how to uninstall Kaspersky security cloud? This thing is like a virus. It keeps hanging up and I have to keep rebooting so I decided to uninstall it and move to a different vendor, but you cannot even uninstall it! If you go to windows control panel …. programs and features …. kaspersky → uninstall a dialogue opens up “preparing for installation” and it hangs up again. This is hands down the WORSE software integration with Windows 10 I have every experienced. Is there a Kaspersly tool that I can use to uninstall the product given it CANNOT be uninstalled by windows 10?

    • 3 replies
    • 1.7k views
  16. Delfosse
    Started by Delfosse,

    I've got a WSL (Windows Subsystem for Linux) and the SSL certificates can't be verified in Ubuntu for any HTTPS connections, e.g. by curl. This is likely because Kaspersky inspects the packets, then replaces the certificate on them, and effectively acts as a "man in the middle", which is why Ubuntu rejects those packets. What I gather I need to do is get a CA file from the Kaspersky gateway which signs those certificates and add it to the trusted CA list. Ideally, Kaspersky should do it on its own during installation. I'm not sure how to do that. I don't know where to get the CA file on Windows, nor how to add it on Linux. I'd appreciate any help.

  17. Guest #19561

    Hello, i am here to ask for the possible solution to a problem i encountered. When i use wget on my machine inside WSL, and i don’t disable the kaspersky protection, it doesn’t succeed because of an error regarding the fact that my certificates are self-signed. Do anyone of you know how to solve this error without the “--ca-certificate-check” option?

    • 0 replies
    • 1.3k views
  18. laser 2022
    Started by laser 2022,

    Hi, I would like to inform you that i use yekdown.com for downloading my favorite softare and os, but today when i want to open this sitte, This message appear: “ Prevented downloading of a dangerous objectPrevented downloading of a malicious file or other object designed to infect your computer with malware that will slow it down, break the system or lead to other problems. You were protected from downloading this object by Kaspersky security. You can close this window with no risk. Hide details Detected at: 1/28/2022 12:16:27 PM Web address: https://yekdown.com/ Reason: object is infected HEUR:Trojan.Script.Generic” I contact admin of this site, he checked everythin…

    • 4 replies
    • 6.7k views
  19. SandroVOX

    As I started using Kaspersky Security Cloud, I've noticed that YouTube audio is affected by the software. The volume is lowered sometimes on the video, than it's up again. Does anyone have the same problem as me?

    • 2 replies
    • 6.4k views
    Flood and Flood's wife
  20. Taff224

    Can’t use Youtube properly since I upgraded to Kaspersky Security Cloud - current version 21.2.16.590 with Firefox. YT keeps saying I am not logged in and trying to update anything in studio is impossible. Seems to be better with Edge but sill has some issues - won’t let me update description on videos in studio. Any ideas?

    • 16 replies
    • 2.2k views
  21. chrisLochcarron

    When trying to down load from Zendesk I get an error and it does not down load. Zendesk have advised that “inject script into web traffic to interact with web pages “ should be un checked. but I cant find this setting

    • 2 replies
    • 1.9k views
    Anton Mefodys

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