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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Jayden Ng
    Started by Jayden Ng,

    Today for Some Reason. Kaspersky Security Cloud Signed Me Out of my Account. When I signed back in, It said that I had a free trial. Even though I already used mine. Anyone know why I got signed out? Or is it bcs of my Dynamic IP?

    • 4 replies
    • 1.2k views
  2. Guest #12155

    Kaspersky Security Cloud Version 20.0.14.1085 (k) This popup does not have any way to close except exiting the program.

    • 18 replies
    • 4.5k views
    Flood and Flood's wife
  3. Guest #11727

    Hello. I just downloaded Kaspersky Security Cloud today on my computer (windows 10) because I wanted to try it out and it seems to give me issues. By that I mean it somehow disconnects me from the internet and makes my computer crash. I want to uninstall it but it doesn’t let me if i try to. There would pop up a message saying “to delete this action is only valid for products that are currently installed”. I really don’t mean to uninstall it but after this happened I’m just kinda mad and want to get rid of it. I hope someone can help me fix this problem I have. :/

    • 3 replies
    • 2.1k views
    Flood and Flood's wife
  4. cheesecake
    Started by cheesecake,

    Hi Today, I saw two pending issues for me to resolve on my Kaspersky Security Cloud Anti-virus. Trojan.Script.Generic was detected in the Profile (AppData\Local\Mozilla\Firefox\Profiles\z6klobqk.default-1578493695352\cache2\entries\CE7D3D660289BD98546FCE59E36ACD6A4277FE8E ) of my Firefox browser. So I clicked the button to resolve the issues. After that. I did a re-scan of my computer and found nothing. Here are some questions: How did the Trojan script got into the browser in the first place? How did it bypass the anti-virus? I only saw the issue when I was checking something else and saw the “exclamation mark” on the anti-virus icon. Why is there no pop-up screen …

    • 9 replies
    • 5.2k views
  5. Chris101
    Started by Chris101,

    I downloaded and purchased the software from this site. I have no received an activation code. Feeling ripped off and annoyed at the lack of online support.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  6. WaqassKhalid
    Started by WaqassKhalid,

    I have my own website “hostmay.com” and the kaspersky is blocking it by saying dangerous url blocked. I have also checked the content on server and everything seems to be fine. What is wrong then?

    • 4 replies
    • 1.2k views
  7. Guest #15994
    Started by Guest #15994,

    When I select messages from the Barclays home page, the messages page opens and immediately closes back to the previous page. This happens so quickly that I cannot supply further information. Similarly, when I move to all translations from the initial home screen, control is transferred to the next screen then immediately goes back to initial screen. I’m running Security Cloud Free ver. 21,2,16.690 with Mozilla Firefox 84.0b3 (64-bit)

    • 6 replies
    • 1.5k views
    Flood and Flood's wife
  8. LiteBulb
    Started by LiteBulb,

    hi, our organisation is operating remotely on a full byod model. we provide users with access to microsoft365 and KIS. the problem with KIS is that once the employee leaves, the activated KIS goes with the employee as well and we will have to purchase another copy for newcomers. i have read up about KSC-Family, which operates on user account basis. does this mean that we can assign a license to an employee, revoke when they resign, and reassign it to a new employee?

    • 1 reply
    • 1.5k views
  9. Timbot
    Started by Timbot,

    If you have Norton installed on your system when installing Kaspersky you will get a popup telling you that incompatible software needs to be removed. Kaspersky installer tells you it will do it for you when you click the button to restart your computer. Just one problem - Norton doesn’t get completely uninstalled and Kaspersky installer re-prompts you every time the computer is restarted. You can try to manually uninstall Norton and even edit registry keys, but that doesn’t work either. The solution I found is to use the Norton Remove and Reinstall Tool (NRnr.exe) located here: [Deleted] After running this tool, Kaspersky continued its install and there were no more ha…

    • 0 replies
    • 4k views
  10. Guest #15760

    Kaspersky Security Cloud (KSC) MacBook Pro (16-inch, 2019) macOS Big Sur Version 11.0.1 (20B29) Notifications and Devices from the KSC web interface (my.kaspersky) shows this: Once I click KSC on the MENU BAR: Then select: Then I select: KSC and the Recommendations this is shown: What is the work around for this? I have ensured it is enabled: In another brief topic ...How do I disable the following Recommendation? I, like many others in the Apple ecosystem use KeyChain with all of our devices, and do not need another PW manager. KeyChain works beautifully. Thank you in advance for your help. If this was posted incorrectly, kindly move to where it be…

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  11. kandi8000
    Started by kandi8000,

    When I connect to a new Wifi network, KSC shows me the following prompt: New Wi-Fi network (secured) detected ... No, block external access to computer Restrict, but allow shared access Yes, allow all network activityI do not understand exactly what these options mean and when clicking on the little help icon, it opens a non-existing resource in the browser (404). I assume that these correspond more or less to the Windows firewall categorization of networks “public” and “private”, but since KSC does not include a firewall and my PC is protected by the Windows firewall, I do not understand the purpose of this prompt nor the meaning of the middle button. It would be nice if…

    • 9 replies
    • 2.7k views
  12. sean5168

    Earlier today I noticed a .exe file appear on my desktop: it is named - Install Kaspersky VPN Secure Connection version 21.2.16.590. I already have Kaspersky VPN Secure Connect on my computer although it is an older version number. I thought this would automatically be updated when my free version security cloud anti virus is updated. Is this a legit kaspersky file, and should I install it?

    • 6 replies
    • 1.9k views
  13. Fritters

    There is no way to close this. I restart and it pops up again. It will not go away and it’s on top of everything. I can’t use my computer at all unless I can close this (I tried to force close it and it refuses.) This is the free version, I understand it has pop ups but it’s shouldn’t disable my using my computer either. How do I close it or should I uninstall and get a different product?

    • 4 replies
    • 1.3k views
  14. alex10853

    Windows 10 Home edition just downloaded Cloud free 21.1.15.500 Chrome Version 86.0.4240.111 (Official Build) (64-bit) Yahoo front page won’t download and so is You tube. (haven’t checked other sites yet) tried to clear cache, self-defense disabled. still doesn’t work. removed Kaspersky extension from Chrome as well pages only loaded with AV paused any thoughts? thanks in advance! mod: edit version of the product.

    • 11 replies
    • 2k views
  15. libove

    I have two LANs, connected to each other by a permanent VPN. LAN1 is 192.168.255.0/26 and LAN2 is 192.168.254.0/26. With Kaspersky Security Cloud Firewall disabled on two computers, COMPUTER1 on LAN1 and COMPUTER2 on LAN2, the Windows 10 built-in firewall rules (which I have updated to allow File Sharing connections to/from both of the above networks) work correctly. That is, folders shared by COMPUTER1 may be accessed from COMPUTER2, and folders shared by COMPUTER2 may be accessed from COMPUTER1. If the Kaspersky Security Cloud Firewall is enabled on EITHER COMPUTER1 OR COMPUTER2 then no file sharing works at all between these two computers. I looked at the configuration…

    • 3 replies
    • 20k views
  16. 7OKER
    Started by 7OKER,

    Hello, I’m using kaspersky free and I’m trying to write some C code, and compile&run it. but while the program is compiling the code and create an .exe file, kaspersky terminates that process and says kaspersky has detected a threat. I tried to ignore that but everytime you run the code, it creates a new file, and kaspersky detects it again. Any ideas to solve this? Thanks.

    • 0 replies
    • 1k views
  17. Guest

    I am on Security cloud Free v 21.2.16.590. I had this problem in V19 and in V20 and it was eventually fixed by the development team. I have just recived a popup telling me that my passwords have been leaked. Each time i carefully check all of my settings to make sure that the appropriate bits are disabled and I also don’t have the plugins installed in my browsers. This is the message: These are my settings that are relevant to stop this warrysome and unwanted popup: Now. normally I would not mind by I have this product installed for a vulnerable relative and she does not understand that it is a erronious message (or one that we have decided she does not wan…

    • 4 replies
    • 1.6k views
  18. kaspersky security cloud user
    Started by kaspersky security cloud user,

    hi, i was install kaspersky security cloud personal 21.1.15.500(c). i wanted to remove it. but it pop up an error. idk what is code but it says (ERROR: file is in using ) kaspersky could’nt remove its file which is in using. i redo the uninstallation progress. i try again to remove it. but once again it pop up error but now it says (some file is missing). what do i should to do now? i cant uninstall with its uninstall program.

    • 2 replies
    • 1.3k views
  19. Jayden Ng

    So Kaspersky said that they wanted me to update some software. So i clicked update all and apperently Adobe Acrobat is still currently installing the update after 12 hours. Anyone know how i can fix this?

    • 0 replies
    • 1.1k views
  20. ApLab

    Recently I’ve noticed this annoying pop-up from Kaspersky Security Cloud Free: Theres no way to exit, you have to click one of the buttons and go through a process to exit it. This is not at all user friendly, I’d argue this advertising tactic is even worse than recieving multiple popups from Avast a week, which is the sole reason I left Avast. But yikes, popups with no exit button?

    • 8 replies
    • 3k views
  21. dragoangel

    Each time PC powering on Kaspersky asking for what he need to do with Npcap Loopback Device - allow\disallow\block connections. This is annoying, how can this be fixed?

    • 7 replies
    • 1.7k views
  22. trstellar

    Sorry for bad eng. I just installed kaspersky security cloud and it conflicted with cloudflare warp. Kaspersky Secure Connection(VPN Service) is not installed. I set exceptions and trusted applications but issue still continues. Even though I stopped it protection. Warp works fine only if I exit kaspersky completely.

    • 1 reply
    • 4.7k views
  23. Guest #15218
    Started by Guest #15218,

    Hello I have Kaspersky Security Cloud, and the license I have allows me to protect 3 devices. One of the devices I would like to protect is from my mother, but she is not very fluent in English, so I would rather have her installation in Portuguese. Is it possible to have one of the devices installed in a different language (Portuguese) and the others in English? Thank you

    • 2 replies
    • 949 views
  24. Romanov Dmitry

    I try to install Kaspersky Security Cloud Free but returned error. I tried again using administrator rights, after that the os does not start - BSOD “critical service failed”. I try use “sfc /scannow”, did not help.

    • 4 replies
    • 1.6k views
  25. Guest #14924

    The mGuard RS series of VPN routers will fail when attempting to use the firewall administration interface while VPN’d into the unit, if the Kaspersky “Encryption connection scanning” setting is enabled. There are multiple items that fail in the web interface that are symptoms of the failure. The same symptoms take place across chrome, edge and firefox browsers. The mguard firewall administration interface will frequently fail while navigating in the administration UI with the message “could not connect to mguard service, retrying” and force a complete logout/login to reconnect. The “Interfaces” » Network Status table will never show external IP, Current Default Route,…

    • 0 replies
    • 1.1k views

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