I switched from Total Security to Cloud. I also installed Safe Kids on several devices and it works fine but under licenses it still shows up under the old Total Security license that is expired. When I go to devices and try to add the Cloud license to the device it says the code could not be found. While all programs are working correct it is kind of annoying that the licenses dont show up correct.

 

Stephan

Hello @stephan1827,

Welcome back!

Please contact Kaspersky Technical Support, go to Support for home products, ​​​​​​select your location, select Application use, check if Phone or Online Chat are available in your location, if “yes”, contact them via one of those methods, or log a request via your MyKaspersky account. 

Thank you🙏

Flood🐳&🐋