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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. DonB
    Started by DonB,

    I installed Kaspersky Internet Security yesterday. Now when I double-click on the desktop icon for Adobe Acrobat Reader, it will not open. A Windows 10 window opens that says, "Windows cannot find, C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRD32.exe. Make sure you typed the name correctly and then try again." I have been told by one Microsoft Support response to de-install Kaspersky and go back to Microsupport Windows Defender but I don't want to make such a drastic move this early in the game before I could find a solution to my issue. Best, DonB

    • 9 replies
    • 13.6k views
  2. DoktorKuo

    Kaspersky was unable to completely remove the "360 Antivirus Software", and warning signals frequently popped up. Follow Kaspersky's instructions. Soon after the removal, the warning signal popped out again, which is very annoying. Can Kaspersky completely solve it?

    • 10 replies
    • 13.6k views
  3. BSK

    I am so frustrated that Kaspersky has no real customer service! I am reduced to asking my fellow consumers for help about how to stop Kaspersky from fraudulently charging me a yearly subscription for a subscription that is not even active anymore. The year 2020 is when I cancelled my subscription and so for the last 3 years they have been fraudulently charging me!!! Now I try to tell PayPal to stop paying them because it is a fraudulent charge and now I have to provide proof that I canceled and exactly when it was cancelled. I went to my Kaspersky profile and found nothing but a free subscription begging me to upgrade and some VPN asking me for an upgrade. There was no pa…

  4. Psikofunkster

    Anyone else affected by this? https://borncity.com/win/2019/04/11/april-2019-updates-freezes-windows-7-8-1-10-server/ https://www.zdnet.com/article/windows-7-problems-microsoft-blocks-april-updates-to-systems-at-risk-of-freezing/ I installed the Microsoft update KB44493472 last tuesdays and things were fine until last Saturday when i downloaded the Origin software and installed a 70GB game Pc froze up while downloading. I tried to forget the issue but today after loggin in windows 7 64 bits the system froze again. I have windows 7 64 bits and Kaspersky Internet Security latest version updated. I know the article doesn't mention kaspersky but my issue coinc…

    • 7 replies
    • 13.3k views
    Flood and Flood's wife
  5. Ken-Oz
    Started by Ken-Oz,

    Please please please!!!!!! put Kaspersky Spam back onto the the Microsoft Outlook toolbar. The current setup makes it necessary to enter incorrectly marked emails in Outlook edit mode to remove the incorrect header spam identifier and then to enter Kaspersky setup to modify it to prevent future similar emails being incorrectly marked. I have to do this numerous times a day.

    • 11 replies
    • 13.3k views
    Flood and Flood's wife
  6. leemingd
    Started by leemingd,

    Just now when i start Outlook I get persistent error every time I click anything. The Add-in “Kaspersky Mail Checker” (C:\Program Files(x86)\Kaspersky Lab\Kaspersky Internet Security 21.2\mcou.dll) cannot be loaded and has been disabled by Outlook. I am using Outlook 2007 on Windows 10 64-bit build 18363. Kaspersky 21.2.16.590

    • 21 replies
    • 13.2k views
  7. Spoon

    Hello, I am trying to login to Microsoft O365. I first get a blocked screen saying that the Microsoft site is dangerous. Then when I click to continue anyways, I get an error. I'm using mac OS Monterey version 12.4 on a new apple M1 MacBook Pro. I am also using Kaspersky Internet Security for the Mac version 21.1.0.150d.e. Upon attempting to update the software, I was notified that it is the latest version. I've noticed that there are no options to setup exclusions on the Mac version of your software. Please see the attachments, and un block for me please. Thanks for your help!

    Flood and Flood's wife
  8. minamoto

    Hello. Each time I open chrome or firefox in win 10 there is this annoying notification by kaspersky about installing chrome/firefox extension. “Using Google Chrome? Install Kaspersky Protection extension to increase your level of protection while online”. Its very annoying. I tried to disable it in kaspersky setting and from win10 notification center but it keeps coming back. I am using my computer to work and this notifications really bother my workflow. I don’t want to install this extension. Please fix as soon as possible otherwise I will switch to other firewalls and disable my subscription. I don’t want a firewall that keeps spamming my noti…

    • 15 replies
    • 13.2k views
  9. Jordan
    Started by Jordan,

    Hi, I have Kaspersky. Today a new issue happened with all my browsers (Chrome, Edge and Firefox) When I try to launch a browser and go online, all the pages don't load. All I have is a message saying that the website (ex: youtube.com) is temporary unaccessible or was moved permanently. ERR_HTTP2_PROTOCOL_ERROR When I start another program like steam, it's able to connect to the internet. Same with the windows 10 update center. When I deactivate Kaspersky Internet Security app, all my browsers behave normally. It's only when I reactivate it that I lose my connection to most website I use. Eveything was fine for the past year so I don't understand what happened? Thx for …

    • 3 replies
    • 13.2k views
  10. Guest #13805
    Started by Guest #13805,

    I installed Kaspersky Internet Security 21.1.15.500 before purchasing I noticed that he has a serious problem with using the CPU The Protection is disabled cpu usage 21% 21% without any use of KIS is excessive

    • 47 replies
    • 13.2k views
  11. jvsotomayor
    Started by jvsotomayor,

    Hello, My KIS identified a Malware called HEUR:Trojan.Win32.Generic and has desinfect it ten times already, but when the computer restarts, it appears again. I tried to delete the archive with eraser, but without sucess. Tried to stop it with autoruns, but it keeps coming back. KIS is unable to stop it. What can I do? It's location is: C:\Users\jvict\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\Adobe The archive is called: taskhost.exe I'm using Windows 10 and don't know what another information could be useful to add here. If you know what could be helpful, please, let me know.

    • 0 replies
    • 13.1k views
  12. devesh2
    Started by devesh2,

    internet security extension in brave browser is not working. application features like pc cleaner, privacy cleaner etc not working, but the same is perfectly fine with chrome browser. Any answer.. please

  13. Rambo

    I am trying to update the Kaspersky internet security database on windows 10 laptop. it downloads the files and gets to 100% but then says the update has failed. This has worked fine until yesterday. I only have 21 days left on licence

    • 9 replies
    • 12.8k views
  14. bluesriff

    just updated to windows 10 version 1903 and safe money still not working with the edge browser. I have had this issue for a while now. I have been helping tech support with this issue sending reports back and the last time they got back to me, they said there was a fix for this issue. have I got to wait till Kaspersky internet security 2020 is released to correct this issue.

    • 30 replies
    • 12.8k views
  15. Randalthor66

    I was wondering what this is before I do an update for it. Thank you.

    • 3 replies
    • 12.8k views
    Flood and Flood's wife
  16. LDL707

    I have a computer running Windows 10 Professional. I have Kaspersky Internet Security. I was recently alerted to a detection of HEUR.Trojan-Downloader.Script.Generic. When I tried to resolve it, the exclamation point icon turned to a spinning circle for about a second, and then went back to the exclamation point. KIS says that the detection was an e-mail attachment. I use Thunderbird on my desktop, and webmail for Gmail and Outlook. As far as I can tell, I never received an e-mail from the account that it claims the detection was found in. I never opened any unusual attachments. When I click on "Go To File", it takes me to "My Documents" and I find no file there …

    • 8 replies
    • 12.7k views
    Flood and Flood's wife
  17. Guest #6844

    See attached document for screenshots of all of the following. For the last week every time I turn on my PC I get a message saying that neither Windows nor Kasperky Firewall or Security is turned on. However, when I go to ‘Security at a Glance’ it tells me that I am protected and that no action is required. When I go further to ‘Firewall and Network Protection’ it again says that both are turned on. When I then click on ‘Who is Protecting Me’ it initially said that Windows Defender Protection and Firewall were on but that Kaspersky was not. However when looking at the Kaspersky App it showed that both were actually turned on. I tried turning the Windows Firewall off as I …

    • 18 replies
    • 12.7k views
  18. nexon
    Started by nexon,

    Hello from old forum to the new comunity forum :) My problem is in application control (i noticed it randomly when i browsing detailed reports) I switched it to english language Shift+F12... App control blocking Sonic Suite 3 (SS3Svc32.exe and SS3Svc64.exe because reading memory from other processes) which is program for audio settings supplied along with Asus ROG products. A lot of this action is blocked.. And why i was not notifed about this?

    • 5 replies
    • 12.6k views
  19. San2020
    Started by San2020,

    Hi, Everytime I start/restart my laptop or at random times I am getting a popup with the title Kaspersky VPN , the message is Error connecting to My Kaspersky. Check your internet connection settings. This seems to be happening from last week. I am on Windows 11. I used to have google chrome extension for VPN. But ever since this message started to popup, I removed the extensions and restarted the browser too. I don't use any proxy. My Kaspersky Internet Security 21.3.10.391(j) license is still valid. When I open the Kaspersky VPN, I am able to toggle the switch and it works without any issue. I am also able to click on the My Kaspersky tile in the main program …

    rachelgomez_123
  20. danvav
    Started by danvav,

    Hi, the URL of my website “https://mangalgrills.com” was blocked by kaspersky, when I lost control of it and it got infected. Since then, I cleaned up the website, but it still shows on your blacklist. Can you help me remove it? Thank you!

  21. jahcpa
    Started by jahcpa,

    System Watcher warns that avp.exe was stopped for User NT|AUTHORITY\SYSTEM, and then started again for DESKTOP. These events happen every morning after rebooting system. KIS is running fine. Scans do not show any viruses or threats. How can I eliminate the task stopped event

    • 2 replies
    • 12.6k views
    Flood and Flood's wife
  22. Apal

    From today onwards, anti banner is not blocking youtube advertisements. Tried:- (i) Resetting kaspersky settings Rest, it’s blocking other website’s banners.

    • 43 replies
    • 12.6k views
  23. LadyBeetle
    Started by LadyBeetle,

    With the 2020 upgrade the Kaspersky Protection extension is completely different. I no longer have the green shield but a green hexagon with the eye. The drop down box does not display what the green shield does and all I get is: This can read and change site data Options ( which is non clickable) Remove from Chrome Hide from Chrome Manage extension The on screen keyboard shortcut is no longer there, so I have to mess around trying to get it up. With the 2020 upgrade Kaspersky had promised that it would resolve the issue of the missing pop up Secure Keyboard Input, however instead I have the added issue of not having the on screen keyboard shortcut with the green sh…

    • 11 replies
    • 12.6k views
    Flood and Flood's wife
  24. vasilisKY
    Started by vasilisKY,

    i installed Kaspersky Internet Security 20.0.14.1085(c) and now i have no sound on my pc. thw speakers work fine with other sound source.

    • 28 replies
    • 12.5k views
  25. Killeriguana

    I tried looking for an answer for this, but every time I found a topic about it, people would always assume that the issue is with the Secure Keyboard Input feature itself, so let me be clear: I don’t want to get rid of Secure Keyboard Input. I LIKE that feature in and of itself. I like the idea that my keystrokes aren’t being logged. What I want to get rid of is the little popup TELLING me that’s what it’s doing. Every. Single. Time. I know Secure Keyboard Input is enabled and that little popup is not only completely unnecessary, it actively hinders me because it always pops up in front of whatever dropdown suggestions an input box has. Please tell me there’s some way to…

    • 19 replies
    • 12.4k views

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