You have fallen victim to the ransom virus with an extension Redmat I have tried everything to decrypt files and restore them and have not been successful. Is it possible to find a solution to this problem?

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Also, Your files were probably encrypted by the so-called .STOP Ransomware. This also includes the extension .redmat. Michael Gillespie is currently working on a decryption tool, but whether this can decrypt your files again is questionable. You can identify your malware at his malware identification site. If necessary, you will also receive instructions here on how to decrypt your files again. In any case (if you have bought a product from Kaspersky) let the official support help you. Kaspersky has one of the best Global Research and Analysis teams in the world. Also remember to back up your personal files regularly in the future (how-to). Keep your systems up-to-date, don't visit insecure sites. Use ad blockers and always be aware that even the best antivirus program can't provide 100% protection. Even though Kaspersky is pretty close.:wink: Good luck!

Hi,

Michael Gillespie has developed a decryptor for Redmathttps://twitter.com/demonslay335/status/1085795270368071681 This is hosted on the Bleeping Computers website:https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/ I think this may be able to resolve your ransomware issue if Kaspersky support doesn't get back to you. Good Luck!

Regards