Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. LWright
    Started by LWright,

    I received an email from *****@*****.tld (see screenshot below; complete email address is blacked out for privacy). Can you please confirm if this is an official address? If not, is this a security issue I need to be concerned about, and are there actions I need to take?

  2. Guest #4442
    Started by Guest #4442,

    Hi, I am a Kaspersky Internet Security user, I have Adobe Creative Cloud installed on my computer and I think CoreSync is a part of their software but everytime I try to shutdown computer, a strange C++ class name like application is preventing the shutdown. here is the screenshot: https://ibb.co/m0ypQ6N Do you think it may be a harmful application disguising itself as adobe coresync?

    • 3 replies
    • 33.1k views
  3. nickplay
    Started by nickplay,

    hi all, Anyone can help me please, looks like Kasp Firewall keeps blocking my spotify app in Windows 10. I can get around it by pause Kasp protection, however every time protection resume, spotify stop working, it is so annoying. I tried to adjust setting in Kasp. but I am stuck. Thanks in advance.

  4. AlpUbay
    Started by AlpUbay,

    I've been getting this warning for a few days. Is it something harmful? How can I fix? When I run a full scan, my computer seems clean.

    Flood and Flood's wife
  5. Eli Menda
    Started by Eli Menda,

    when 2021 version would be able to install?

    • 50 replies
    • 30.9k views
  6. Ricardo
    Started by Ricardo,

    Why is detected like a potential ilicit software used criminals? I think is one of the best Drivers updaters (If is not the best!) But since time a go is detected like a virus and have a lot of problems. I think Kaspersky check the company and make an alliance with DriverHub if is a good company boot wins!!! https://www.drvhub.net/

    • 13 replies
    • 30.6k views
  7. Snacko
    Started by Snacko,

    I’ve been wondering if KIS scans files that I download automatically? And when? When downloading? Or when accessed? So, I did a test with the EICAR virus text file from ‘this’ site and I did not get any notification at all!! So, I went into into KIS Settings/Interface/Notifications and turned on ALL Critical and Warning Notifications, and also the ‘Enable notification sounds’ was checked. But I never heard a sound and only saw a messages on the left side Notification slide out. Nothing Popped up on the screen about any virus!! How do I get a pop on the center of my screen?? That Right slideout Notification area is NOT good enough. A virus if Important and I wan…

    • 9 replies
    • 30.2k views
    Flood and Flood's wife
  8. Guest

    When is KTS 2020 coming out? I thought it would have been here by now.

    • 38 replies
    • 30.1k views
  9. hans2323
    Started by hans2323,

    As new updates come dark mode seems to be the new look on applications. Most applications today tend to offer a dark mode option in them. But in Kaspersky Internet Security app for Windows lacks that appearence. Even though this has nothing to do with cybersecurity the bright colors in the UI is harder on the eyes.

    Flood and Flood's wife
  10. h3x00r
    Started by h3x00r,

    Hello, I using macOS Mojave 10.14.5 and KIS 19.0.0.294a.b.c.d. It happens very frequently to have the scanning (let it be Quick or Full) hang at the same object com.apple.telemetry. I'm unable to stop the scan too. The only resolution is to restart the machine. This issue was present on High Sierra too. Please advise. Thank you!

    • 51 replies
    • 26.5k views
  11. animeglar
    Started by animeglar,

    Trying to read a manga site I have used for years, I use adblockplus and kaspersky web protection. When I clicked the main page I get these two events about HEUR:AdWare.Script.Pusher.gen Event: Download denied User: DESKTOP-6JBFB3M\Tom User type: Active user Application name: firefox.exe Application path: C:\Program Files\Mozilla Firefox Component: Web Anti-Virus Result description: Blocked Type: Contains adware, auto-dialers, legitimate software that can be used by criminals to damage your computer or personal data Name: not-a-virus:HEUR:AdWare.Script.Pusher.gen Precision: Partially Threat level: Medium Object type: File Object name: subscribe.js?v=1.1.0 Object path:…

    • 7 replies
    • 26.1k views
  12. Noodle1987

    Recently i've had issue's over the Past Month of Games having issues accessing the Internet. "Satisfactory" can't Access the Epic Online Servers (EOS) google and tried fixes. nothing worked. just played single player. Tried to install the "EPIC launcher". Launcher couldn't update. Tried fixes. nothing worked. gave up. was playing "Idle Champions of the Forgotten Realms" for a week, then 1 day couldn't access Servers. tried multiple fixes. nothing has Worked. Play it on the laptop now. Then today i turned the PC on and loaded up Discord. Discord is in a Update loop. Googled Fixes and the last thing to try was Turning off the Firewall and ur Virus Scanner.…

  13. Guest #5708

    Hello. I'm running KAV version 19.0.0.294b.c.d on MacOS 10.13.6. I cannot access the Mac App Store if KAV is running. My Internet connection is fine otherwise, and I can access other sites without any problem. Only by turning off KAV protection am I able to connect to the Mac App Store. If I enable KAV protection, the App Store is no longer accessible. Is there a fix so I can run KAV internet security AND access the App Store.

    • 64 replies
    • 24.8k views
  14. Bukkdog

    Whenever I launch Google Chrome 77, KIS 20 reports that Chrome is using my webcam … but Chrome is not, in fact, using my webcam. Why does KIS 20 do this? Is disabling Webcam Protection the only solution?

    • 7 replies
    • 24.7k views
  15. Fenn

    This just happened for the second time. What is going on? What do I need to do or not do to fix this? In easily understandable terms please as I'm not too computer knowledgeable. Thanks. Apologies for the typo in the heading...Kaspersky.

    • 7 replies
    • 24.5k views
    Flood and Flood's wife
  16. Somchai

    It blocks file sharing. I have to set packet rules to Allow both on Local Services (UDP) and Local Services (TCP).

    • 59 replies
    • 24.3k views
  17. Gniblett
    Started by Gniblett,

    Have recently installed Brave Browser (1.46.153) on my Windows 10 (22H2) PC and during the installation process imported various Extensions, including Kaspersky Protection from Chrome. Kaspersky Protection works just find on Chrome, Firefox and Edge. But there seems to be a problem with Brave as the Shield stays greyed out and there is no indication whether search results are "Safe" with the green shield by URL's in search results. My questions are :- 1/ Is this extension incompatible with Brave? 2/ Will KIS (21.3.10.39j) provide all the necessary protection if this Extension is not allowed to run with Brave? I was thinking of removing it and reinstalling but…

  18. Jancux

    What does this mean? Is it serious? Can it be corrected? -> Kaspersky Security Data Escort Adapter #2 has a driver problem

    • 2 replies
    • 23.1k views
  19. nexon
    Started by nexon,

    Why kaspersky is installed as 32 bit app in 64 bit OS?? Kaspersy must identify which system is installed 32 or 64 and then install kaspersky 32 or 64 bit depends on OS.

    • 5 replies
    • 22.9k views
  20. Guest
    Started by Guest,

    Anyone know how to get around this on Mac OS Catalina? I am getting the same error on two different Macs. On one I completely deleted my application and downloaded directly from Kasperky's site, on the other I still have the old version on there, but it won't start.

    • 15 replies
    • 21.5k views
  21. indieBerlin
    Started by indieBerlin,

    For two days now a spam site, plankjock.com, is attempting to force a download on my computer, every 3-4 seconds - blocked every time by kaspersky, but it's extremely annoying (especially with the bing-bong every 3-4 seconds notification bell). Any ideas how I can a. get kaspersky to stop the continuous attempts /block the site b. turn off the notification sound and/or c. talk directly to kaspersky support wihtout writing emails/sending contact forms. Thanks in advance! iB

    • 22 replies
    • 21.2k views
  22. DarkMatter
    Started by DarkMatter,

    Greetings to everyone! I forgot my KLADmin Password... i can't do anything... even uninstall and re-install the Antivirus so please give a hand. Thank you!

    Flood and Flood's wife
  23. LiamA
    Started by LiamA,

    Window Version: Windows 10 Application Version: 21.16.6.467 I kept receiving this email from kaspersky@nexway and wondered if it was a scam. What should I do with it? This is my first time posting in this forum. Thank you! Liam

    Flood and Flood's wife
  24. CronoK

    Hi, yesterday Flight Simulator 2020 (i got Steam Version) got updated. After starting the game KIS (2020 and 2021, newest database) found PDM:Exploit.Win32.Generic in “flightsimulator.exe”. The activity monitor flagged it as “suspicious behavior” and deleted the exe. Theres also a list of reg-entries (HKLM\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\...) in the monitor. So maybe the way Flight Simulator corresponds with its servers made KIS think its a trojan. I could start/play the game before the update without any issues.

    • 64 replies
    • 20.3k views
  25. Zintoki
    Started by Zintoki,

    Two days back Kaspersky addon for Firefox started using 40% of my CPU and lag and freeze my whole web browser. There are other people who complain about this bug in Firefox addons reviews. https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2021/reviews/?score=1

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.