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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. sudip_basnet
    Started by sudip_basnet,

    I purchased kaspersky internet security and on installing on my windows 10 pc, the setup file does not opens. I tried downloading the KIS from from many different websites, the result is same, "The setup file simply does not opens" the system dose not even throws any exception. I tried downloading KIS from many different sources but the result is same. I have collected GSI log but i couldn't upload here. the link to GSI log is https://drive.google.com/open?id=1mMThCq78IBMnFZXXD55SktYeln8Mz_hS please provide resolution Thank you.

    • 18 replies
    • 7.9k views
    RavikiranDoesKnow
  2. Michael-Knight
    Started by Michael-Knight,

    I am using Kis 2020.I sometimes use Kis in interactive mode, I change the tick under “Network access” of “Trusted” group to “?”, so it even asks me if I allow internet connections of the apps in “Trusted” group. My problem is, when a service or an app is trying to access internet using svchost.exe it just says something like ““Host Process for Windows Services” is trying to connect to -an ip address and port number”.It looks impossible to see how I can see which service or app tried to use svchost.exe to connect to internet ,actually my intention is to be able to see not just which service or app is trying to use svchost.exe but also for some other files too. If I re…

      • Like
    • 8 replies
    • 7.9k views
    Michael-Knight
  3. Thi Vo
    Started by Thi Vo,

    For some reason if my KIS is turned on (open in tray), all the web browsers would have just stopped working. Steam/Slack/Spotify, any apps will work just fine. Only web browsers (FireFox, Chrome and Edge) won't open any websites. They doesn't show the Kaspersky blocked message. They only show the Connection abort default message of any web browsers. Is it relating to certificate somehow because even if I stopped all the KIS protection the error still happens.

  4. InCole
    Started by InCole,

    Hey everyone! So I've been using Kaspersky Internet Security now for the past 20+ years if not even longer. I have two PC's in UK I use it for and one PC in Belgium I use it for (I travel for work and spend time in both countries thus have a permanent home office setup in Belgium too) I always just buy the 3 PC 1 or 2 year activation code for Kaspersky Internet Security and I've bought it sometimes in Belgium, sometimes in UK and activated all 3 PC's without issue for the past 20+ years Well my licence expired, bought a new code from an official boxed key at a PC store here in UK for 3 PC's 2 years of KIS. Activated my two PC's in UK no issue now trying to …

  5. Jojo Mojo
    Started by Jojo Mojo,

    ONLY on Firefox, I am having this problem where no website is functioning and I am getting this page. Screenshot Attached. Exact Steps: 1) Problem occurs on Firefox. 2) I disable Kaspersky. 3) Takes about 30 seconds. 4) Websites begin to function normally on Firefox. 5) Enable Kaspersky, problem starts again - after 30 seconds. @Flood and Flood's wife any suggestions my friend?

    Flood and Flood's wife
  6. Maia
    Started by Maia,

    Unable to stop the page gestyy.com. Kaspersky internet security does not detect it, nor identify it. The page pops up even when I'm on flight mode. Even downloading Malwarebytes did not work. I've done all what tutorials to remove it asked for in vain. Support is needed & why kaspersky unable to identify it & stop it? Thank you in advance

    • 10 replies
    • 7.8k views
    Flood and Flood's wife
  7. spuddo
    Started by spuddo,

    Hi all, Recently i have swamped by bitcoin and other rubbish. It seems the more i block , they more they come back. Any advice. Thanks Moderator: Merged with existing topic

    • 19 replies
    • 7.8k views
    Flood and Flood's wife
  8. lku

    dumbass software literally detects something I EXCLUDED like xxx ???? broken xxx xxxxxxx kaspersky. im considering deleting this xxxxx app so i can just use the thing i want to use.

  9. Jewels

    Hi all, I keep getting this message each time I use either Chrome or Firefox to access websites - even websites that I would normally use every day and I know are safe. The screen is blocked by this message but when I click on the link to accept the risk and continue, it does nothing. The next thing I know I can’t even download/receive emails (using Outlook). I have to reboot the Wifi modem and start again. That normally would work but today it doesn’t. I had to reboot my computer to be able to access websites. I saw a similar topic and the fix for that was to exclude the IP address - I can’t do this for every IP address I visit. There must be a problem. Is anyone else ha…

    • 4 replies
    • 7.8k views
  10. Kasperov
    Started by Kasperov,

    Hi, I don't see green check mark in front of search results of Microsoft Edge anymore. Is anything wrong? URL Advisor is on in settings & it works fine with Chrome. Thanks

  11. hameed nagoor
    Started by hameed nagoor,

    how to reset parental conrol password

    • 1 reply
    • 7.7k views
    hameed nagoor
  12. CHERKIT

    Hello I just installed Kaspersky and my computer is slowed down. Furthermore, i followed Kaspersky's connection and installation instructions and I end up with Kaspersky 32bits while my system is 64bits windows 10 Kaspersky internet security (21.3.10.391(h)

  13. Anushka Sanjuna
    Started by Anushka Sanjuna,

    My portable hard disk infected by ransomware what is the extinction name .letto .. but kespersky internet security can’t find it as a ransomwear or any other malware or virus. so i had format my hard disk… so question is that is kespersky actually can protect our digital life?

    • 6 replies
    • 7.7k views
  14. nexon
    Started by nexon,

    Hi, I want to ask you if still can not use VM because kaspersky use HW virtualization… In past i ran VM and in kaspersky was disabled this. I want to know if now it is fixed - use for kaspersky hw virtualization and for VM also in same time without problem.. Or still there is a problem?

    • 29 replies
    • 7.6k views
  15. Guest #4760
    Started by Guest #4760,

    My KIS subscription is expiring in a couple days. I was notified that it was going to be Auto-renewed. I called Kapersky and cancelled the auto renewal. Since then I've been receiving emails periodically offering 15% off the $69 renewal price. I've also noticed that for "new users" the promotional rate is $39.99. Also at the bottom of the 15% discount offering email is this verbiage: "Additional online offers & discounts may be available at the time of your renewal which are not applicable to your subscription. If you want to take advantage of discounts available at the date of expiration of your license you should perform the following steps: 1. Cancel your Auto…

    • 4 replies
    • 7.6k views
  16. Skyracer
    Started by Skyracer,

    I have 3 Android devices, 2 phones and a tablet and all 3 have the same issue. KIS works for a few days then closes itself with no warning or alert.Manually restarting works fine for another day or 2 then the same happens. Anyone else seeing the same or have a fix? It's strange that is the same on 3 devices all different manufacturers and different skins and all running the latest version of KIS and OS's up to date (2 Android 8 and 1 Android 9).

    • 5 replies
    • 7.6k views
    Flood and Flood's wife
  17. user9000
    Started by user9000,

    My mouse is jumping all over the place since a update to Kaspersky Internet Security. I was looking at the mouse drivers and I found a driver klmouflt.sys 15.1.202.0. Why is there a driver by Kaspersky for my mouse? Is it the problem with my mouse randomly moving all over the screen? thank you Windows 10 1803 Microsoft wireless mobile mouse 3500 Dell XPS 15 9570

    • 12 replies
    • 7.6k views
  18. Andy2c
    Started by Andy2c,

    Hello. After a scan (with Kaspersky Internet Security) the results detected 1 cloud item ignored. Since the scan’s details show only the beginning and end of the scan, can someone tell me what that “cloud item ignored” stands for and if the scan detecting one could be dangerous for my pc?

    • 8 replies
    • 7.6k views
  19. Rammble
    Started by Rammble,

    I’m having a weird problem where Kaspersky appears to be blocking my login attempts to websites like barnesandnoble.com It only happens when the website has an in-tab “pop-up” window. I’ve tried everything, including disabling anti-banner and the Kaspersky browser extension, but the only thing that seems to work is to completely shut down Kaspersky by pausing protection. I’ve also tried using different browsers to no avail. Any suggestions? I’m running 64-bit Windows 10 Pro (fully updated), with Kaspersky Internet Security version 20.0.14.1085(f). I have the problem with Google Chrome Version 78.0.3904.108 and Firefox 71.0. I’ve attached a screenshot of the barnesa…

    • 2 replies
    • 7.6k views
    Flood and Flood's wife
  20. Kuroko

    Hello. I have a quick question regarding the activation keys for KIS 2020. I upgraded the software a while ago and it still runs fine with the old 2019 license. So as my current license is running out, i am wondering when buying a new one, can I use another 2019 license and extend it like that or do I have to buy the 2020 version now?

    • 4 replies
    • 7.5k views
  21. mikej101
    Started by mikej101,

    Can anyone tell me what a worm called w32.fLAMER IS ? My son insists he has it on his computer and I want to find out how to remove it? Thanks

    • 2 replies
    • 7.5k views
  22. LadyBeetle
    Started by LadyBeetle,

    Hi I have submitted my activation code many times now and now no longer have protection because it is not activating. I get a message pope up stating that the code has already been received but still no service. Not happy that I am now unprotected. Why has Kaspersky changed the way to submit the activation code? It clearly is not as efficient as before.

  23. abhinav

    when i plug my mobile into my pc it dosent show any option to scan it is there a way to scan mobile phone using my pc’s antivirus when i plug in my mobile into the pc!

    • 1 reply
    • 7.5k views
  24. Project NY
    Started by Project NY,

    My PC crashed so I reset to the original and reinstalled Kaspersky, but now Kaspersky is saying I can't use my activation code because of exceeding limit. How can I fix this problem so I can use my still-valid activation code again?

    • 3 replies
    • 7.5k views
  25. Anya
    Started by Anya,

    According to kaspersky official site, KIS 20.0.14.1085 already received patch j on 06/april but i didn’t receive neither the patch i. I’m stuck with patch h that was releases on 04/feb. I’ve already updated the data base but nothing changed! https://support.kaspersky.com/14378#block0 What should i do?

    • 28 replies
    • 7.5k views

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