Skip to content
View in the app

A better way to browse. Learn more.
Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

KIS 2019 scan stop at 1% [Closed]

  • Author

Dear Sir,

 

i need your help, my KIS 2019 stop scanning my PC and stop at 1%. why this happen and how to solve it? please help.

i left my PC on for whole day and the scanning hang at 1%….

 

i am using Win10 Pro 1909 version, and my PC hardware as below:-

  1. AMD Ryzen 3900X
  2. Gigabyte X570 Extreme MB
  3. G.Skill TridentZ Neo 32GB Ram
  4. Gigabyte AORUS NVMe Gen4 SSD 1TB
  5. Saphire 5700X Nitro+

 

Solved by Berny

Go to solution

Featured Replies

  • Author

Welcome. Please check this article https://support.kaspersky.com/common/error/other/14825

hi , thank for the reply, i have actually did what the solution giving by the link you share...but it seem the problem still the same,,,,please help

Can you please provide a GSI LOG

  • Author

Can you please provide a GSI LOG

Hi Berny， atrtached are myGSI log. hopefully you can help me on this matter, thanks

From your windows Event Log :
“Disk 2 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.”

Also please run as ADMIN AdwCleaner https://www.malwarebytes.com/adwcleaner/ 
1) Please don’t clean eventual detections
2) Please provide the TXT report or a screenshot

  • Author

From your windows Event Log :
“Disk 2 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.”

Also please run as ADMIN AdwCleaner https_://www.malwarebytes.com/adwcleaner/
1) Please don’t clean eventual detections
2) Please provide the TXT report or a screenshot

Hi Berny,

 

attached is the log text file after adwcleaner clean my system…

by the way, i really dont undestand the below event log

“Disk 2 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.”

i  dont know why got multi same ID disk…..when go to windows support and search for the KB2983588… i really dont understand what is talking about,,,hahaha….i am not PC expert..haha.. please guide me..thank you

  • Author

sorry….i forgot to attached the log file

  • Solution

OK , AdwCleaner cleaned up some suspicious registry entries.

Can you please disable “Ransomware Protection” in MalwareBytes 4 +  Reboot
Also, In the meantime please contact K-Lab Technical Support https://center.kaspersky.com
Please add in your request your GSI Log.

Guest
This topic is now closed to further replies.
Go to topic listing

Account

Navigation

Search

Search

Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.