Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Snowwolfboi
    Started by Snowwolfboi,

    hi kaspersky, i was wonder is the kaspersky databse for all products stored cloudly or localy on your pc

    • 4 replies
    • 6.8k views
  2. nexon
    Started by nexon,

    When i want to add premission in anti theft settings (camera premission) kaspersky keep locking my phone (must unlock via code) Green background and this is under kaspersky protection... I cant add premission in system settings (apps) in android. Kaspersky blocking yourself.. In anti theft is all of because cant set up premission.

    • 2 replies
    • 1.7k views
  3. Buffalogirl98
    Started by Buffalogirl98,

    I recently reached my free limit for passwords saved with my current security. I purchased the internet security for a year because it was a great deal. I was doing this well without the passwords saving. The limit is fifteen. Now, every time I type in a password in my internet browser this little message pops up and says, “You cannot save this password, Upgrade!” And it slows down browser viewing. That’s not it. Some of my passwords have changed without my doing. THAT’S SCARY! I got this security so that I could use to protect my passwords from getting broken but now that I’ve been using the free service their acting up and all my passwords are getting hacked! The passwo…

    • 1 reply
    • 2.8k views
    Flood and Flood's wife
  4. Speedy1
    Started by Speedy1,

    Why am I getting this message . . . I’m not out of country “We appreciate your interest in Publishers Clearing House.Unfortunately at this time we are unable to process international online transactions. Please keep in mind that under the official rules for Publishers Clearing House there are geographic limitations ……..”

  5. tniou
    Started by tniou,

    I see that a lot of people are, like me, annoyed by this default-by-design feature, to not be able to disable this popup without disabling the actual security feature. Since there are lots of people annoyed by it, I hope that you actually listen to your product customers and offer a choice for users to disable the popup only, I see more than a year ago queries about it. If you won’t do that, you could at least make the popup be at the left of the input, being below it most of the times blocks some text, which even for a short period of time, is annoying.

    • 3 replies
    • 4.2k views
    Flood and Flood's wife
  6. Flood and Flood's wife

    Kaspersky experts, Admin team: @Igor Kurzin, We’ve started to receive unsolicited sms’s, with links / URLs, from unknown mobile #’s, that KIS does not detect, we logged a case with Kaspersky, sent the data, the requisite Aida report & images, after being asked to replicate the issue & provide traces 🙄 , the “team”, finally got on board, sent the issue to the experts who responded with: qte: “They (the experts) have been confirmed as a threat of data loss link. We've tuned our anti-phishing signatures and improved detection technologies to proactively block this kind of threats. Thank you for your help.” end qte The sms’s continued. We sent another, again we provi…

    • 1 reply
    • 812 views
  7. Snacko
    Started by Snacko,

    I’ve been wondering if KIS scans files that I download automatically? And when? When downloading? Or when accessed? So, I did a test with the EICAR virus text file from ‘this’ site and I did not get any notification at all!! So, I went into into KIS Settings/Interface/Notifications and turned on ALL Critical and Warning Notifications, and also the ‘Enable notification sounds’ was checked. But I never heard a sound and only saw a messages on the left side Notification slide out. Nothing Popped up on the screen about any virus!! How do I get a pop on the center of my screen?? That Right slideout Notification area is NOT good enough. A virus if Important and I wan…

    • 9 replies
    • 30.2k views
    Flood and Flood's wife
  8. ApLab

    I’m not sure if this is a bug or if it is intended behavior, but when Kaspersky System Watcher detects something, specifically if it detects something after the CNTRL + SHIFT + ALT + F4 key combination (which is known to be prone to false positives) Kaspersky straight up deletes the assumed screenlocker and doesn't quarantine it for restoration. Especially annoying considering that System Watchers anti-screenlocker component seems to hate anything installed via the microsoft store, including Cortana, Movies & TV, and other important default windows processes. Even after a reinstall of Movies & TV, Video.UI.exe is still missing and Movies & TV is crashing, I wi…

    • 0 replies
    • 2.6k views
  9. Benkimaru

    I just bought Kaspersky Internet Security product for 3 devices, subscription of 2 years. I was excited with this purchase until I tried to activate it on my Acer Aspire 5 laptop running Windows 11 Home Version 21H2 Build 22000.469 I have failed many times with the error: ‘Activation error: cannot setup server connection’ I have checked all these and yet nothing: Incorrect date set on a computer. DNS client service does not work on your computer. DNS server malfunction on your Internet services provider’s sideI even got help from some IT person who shared some codes to run on CMD but it did not respond. Why does it fail to connect to ‘server’ and yet I can access internet…

    • 4 replies
    • 4k views
  10. stanhilliard

    KIS destroys a file when I send it to myself as an email attachment. It is a file that I wrote myself and it does not contain threats, as verified when I test it with KIS. With KIS protection off, I try to send the file to myself from OneDrive with MS Outlook -- sending to an address that is an alias of my Gmail address. The email never shows up in the Gmail inbox whether KIS protection is on or off. The email with attached file remains in the Sent mail folder of Outlook. It stays in the Sent folder of Outlook until I turn KIS protection back on and select it. Then KIS destroys the attachment. On the other hand, the file is not destroyedwhen I select the email in Outlook'…

    • 3 replies
    • 1.7k views
  11. Noob-Tech-Ninja
    Started by Noob-Tech-Ninja,

    Hi there guys. I was hoping that you could answer a couple of (possibly daft) questions for me please. I'm running Windows 10, and Kaspersky Internet security. I'm also getting into a lot of retro computing and emulation ATM. As a result, I've downloaded a lot of older software that I'd like to run in emulation. Questions: Does Kaspersky protect from Malware from - 1. Other OS's / platforms ? (E.G. Mac / or Older versions of Windows / DOS ?) 2. From Amiga OS (M68k) software 3. From Linux malware ? 4. From MAME or other ROM types TIA for any help or advice.

  12. Romsil

    Does anyone know why I would be getting Red Shield with white ! on task bar, but no items red or yellow when application launched. I see Green check shield after application launched. I am using Windows 11 now was recently upgraded. Edition Windows 11 Pro Version 21H2 Installed on ‎1/‎26/‎2022 OS build 22000.469 Experience Windows Feature Experience Pack 1000.22000.469.0

    • 4 replies
    • 2.4k views
    Flood and Flood's wife
  13. Slade

    Hello All, I’m using KIS 2021 with all protection features enabled I have trouble using any site requiring personal identification by a Qualified Electronic Signature (QES) while KIS is active. The QES certificate is kept on external usb device. Anytime a site requiring ID by QES is accessed it requires the external device to be plugged in for identification. However, during the identification the connection with the website is lost and the following message appears (Chrome): This site can’t be reachedThe connection was reset. The same happens when using other browsers - MS Edge and Internet Explorer I can use the QES ID freely when KIS is temporarily disabled. My OS is…

    • 0 replies
    • 1.1k views
  14. BigEric
    Started by BigEric,

    This is a bit strange... Thunderbird (v91.5.1, 64-bit, Win 10 Pro) connects to my POP3 account but doesn't download anything. If I then pause Kaspersky (Internet Security) Thunderbird then connects and downloads emails. I then re-start (un pause) Kaspersky and....Thunderbird continues to connect to my POP3 account and download files. If I stop and re-start Thunderbird I have to go through the Pause / un-pause process again. Kaspersky is set to NOT scan encrypted connections. It is set to scan secure traffic in Mozilla applications using the Windows Certificate store. I have disabled this and it makes no difference. I have also tried setting it to use the Mozilla certifica…

    • 4 replies
    • 4.1k views
  15. RA1998

    When I tried to purchase something on an online store via paypal, it will open a new protected browser page (green box one) to do the transaction in paypal account but after that it will not return to previous checkout page or finalization page of the merchant site. Yet, my bank will send me a massage that a payment is done in paypal immediately. However, there is no transaction record on paypal or order placed in merchant site. Luckily, I asked the bank and they said the transaction was cancelled. I tried to place the order and confirm the paypal in the same protected browser, it worked perfectly. Tried to reset the chrome and KPS software, problem still exists when ther…

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  16. Flood and Flood's wife

    Hello Kaspersky expert team, @Igor Kurzin, Support: Chat & Email, Android templates, Kaspersky Internet Security & OS 5 (still supported), have vanished, is it permanent? About Kaspersky Internet Security for Android Kaspersky Internet Security for Android, Hardware and software requirements Thank you🙏 Flood🐳+🐋

    • 1 reply
    • 885 views
  17. tterb76

    Hi everyone ? I want to do a few things on “My Kaspersky”. Basically, there are a few old entries that are no longer valid. Namely, KAV and old KIS entries. I also have two KIS for Android entries for some reason. One was recently renewed and I want to use that one on my phone (Pixel 5). But when I look at that one, it’s for my old phone (oneplus). The other one is (currently) for my Pixel, but I don’t want it’s licence renewed. So, how can I remove to avoid getting billed again for the Android KIS and remove the defunct KAV and KIS windows entries?

    • 0 replies
    • 1k views
    Flood and Flood's wife
  18. Sevn

    I’m having some trouble with Input Director, Kaspersky, and a network printer. Setup: I run dual PC’s at home, one for work, one for play. The gaming rig provides keyboard/mouse via Input Director to the work computer. Both are running Kaspersky Total Security 21.3.10.391 and both have are wired to the network (not wifi). The problem: From the work computer, I provide tech support for a simulation center. A client reported a problem with a network printer. To access the printer’s interface/settings, I activate a VPN to the campus, then attempt to access the printer via it’s IP address (using MS Edge, latest version). I am greeted with a Kaspersky page warning me that…

    • 5 replies
    • 4k views
  19. Snowwolfboi
    Started by Snowwolfboi,

    hi i whould like to know when the kis mr5 is gonna be released and what new features it come with

    • 0 replies
    • 995 views
  20. JPEKaspersky
    Started by JPEKaspersky,

    Hello everybody. My database indicates that the last update was at 5:42 AM (CET-1) but I am already at 8:30 PM local time (CET-1) and the database does not update. What's up, there are no threats in the world. Thanks for any clarification. JP

    • 17 replies
    • 2k views
  21. abhiebby
    Started by abhiebby,

    i want to get access in a online training website,which kaspersky is blocking it

    • 0 replies
    • 988 views
    Flood and Flood's wife
  22. stanhilliard

    This Page https://support.kaspersky.com/KIS4Mac/16.0/en.lproj/pgs/58285.htm "Disable and resume computer protection" contains two methods to disable and resume KIS. Neither of the menus is available in my copy of KIS. 1 Disable/resume computer protection from the application icon In the menu bar, click the application icon. In the menu that appears, choose Turn Protection Off/Turn Protection On. 2 Disable/resume computer protection from the application preferences window In the menu bar, click the application icon. In the menu that appears, choose Preferences. The application preferences window opens. On the Protection tab, in the General section, dese…

    • 4 replies
    • 1.1k views
  23. trinaryouroboros

    ​ Hi, this issue is reoccurring using Firefox 96.02 youtube.com returns the following until I remove the Firefox application in Manage Applications within Kapersky Internet Security 21.3.10.391 (g) and restart Firefox Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO The remove/readd Firefox to applications works for a day or so then the problem returns and I have to redo it again, probably every reboot ​

  24. bryanbiboy 95
    Started by bryanbiboy 95,

    There is 1 issue that cannot be resolved in my phone. When I open a Kaspersky app, there is one issue, then I tried to resolve it by by following the steps by turning on the Kaspersky Internet Security Accessibility on my setting and done, then I close the app. When I open again the Kaspersky, again the same issue is still there. When I go through again the steps, the Kaspersky Internet Security turn back to Off. I tried these step in 5 times, restarted my phone still the same. Uninstalled Kaspersky app then installed again still the same. I am using rog phone 5s. As you can see on my screenshots it was turned off the Internet Security Accessibility again. My license is K…

    • 0 replies
    • 725 views
    Flood and Flood's wife
  25. ChaLegRatHOvEn

    Error while scanning the encrypted connection with services thunderbird. My problem is I was getting the Kaspersky Internet Security notification center warning that is not monitoring secure traffic on my Windows System. The recommendation was to manually input root certificate into browsers and thunderbird. I did this, and I am now getting the message: Error while scanning the encrypted connection with services.addons.thunderbird.net. To get access add the website to exclusions, or Ignore. I am running Windows Ten 64 Pro. Kaspersky Internet Security 21.3.10.391 (g) Thanks.

    • 1 reply
    • 1k views
    ChaLegRatHOvEn

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.