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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Patrick O'Keefe
    Started by Patrick O'Keefe,

    KIS 21.3.10.39(h) Windows 10 build 19043.1526 I have an old test/sandbox PC that is about to undergo changes. I would like to be sure KIS is still validly licensed thought the process. I am going to change the device name in Windows. Do I need to uninstall KIS and reinstall it after the change? My.Kaspersky Devices know the old name. do I need to disconnect the device before making the name change? A few days after the name change I am going to replace the PC’s motherboard and CPU. This effectively makes it a new computer. I’m sure I need to uninstall KIS before the change and resinstall it after. Is there anything else I need to do?

    • 2 replies
    • 1.5k views
    Patrick O'Keefe
  2. yoyo2505

    So I tried to open and connect my Epic Games Launcher but it didn’t work, was in a connect loop or didn’t even wanted to connect. So then I tried to deinstall/reinstall and try so many things I found online like make exceptions in firewall, create ini files, modem reset, etc. until I closed Kaspersky Internet Security and then everything worked. I could login and connect and redownload my games. But the moment I opened Kaspersky it lost the connection and nothing worked again. I tried to put the exe as trusted network exception. All the files are marked trusted so I don’t know whats going on. EDIT: Update: So I deinstalled Kaspersky and reinstalled with a newer version …

  3. Sessh0umaru
    Started by Sessh0umaru,

    I have a problem when KIS is active, opening the exe in the file share is very slow, it takes 1 hour to be able to use it. but if KIS is turned off, open the exe very smoothly. is there any solution??

    • 0 replies
    • 1.4k views
  4. shafi
    Started by shafi,

    I tired to change my sim card and then Kaspersky security automatically asked me my secret code unfortunately I did not remember my code . I tried to recover my code but what I did was I disconnected my phone from Kaspersky and I thought I was good idea to discount my device from Kaspersky but know I cant access my phone. any suggestions thanks

  5. cinweb
    Started by cinweb,

    Hello, I have KIS 21.1.0.150c for Mac, macOS Monterey 12.2.1. I have installed Kaspersky Chrome extension but in the KIS recommendations and in Preferences>browsers, it’s still logged as extension not installed. What did go wrong? Any suggestion? Thanks

    • 7 replies
    • 2k views
  6. Kasperov
    Started by Kasperov,

    Hi, first of all I searched the forum but anything I search for I get “We couldn't find any results for .Please try again or create a topic”. Please let me know what I do wrong. My main question is: I am now in trial mode with 32 days remaining. If I enter an 1 year subscription activation code, that will extend this 32 days, or I just get a 1 year subscription? (32 days burns) Thanks

    • 1 reply
    • 1.7k views
  7. King

    Yesterday i opened a game on my Pc that i play everyday since a half year. A few seconds after i opened it, Kaspersky internet security said that i have a trojaner on the file of the game. The trojaner got deleted by Kaspersky, but im still scared if it was a trojaner from my phone, because 2 days ago i misclicked on an add pop up. Kaspersky didnt showed any warnings on my Network.

  8. Choppers
    Started by Choppers,

    kaspersky will not run with ms edge - no matter what i search for I keep getting; Prevented visiting a website that can initiate downloading unwanted programs The website can download applications on your device without your knowledge or consent. You were protected from visiting this website by Kaspersky security. You can close this window with no risk. Hide details Detected at: 28/02/2022 14:40:24 Web address: https://www.trovi.com/Results.aspx?CTID=SY1003343&searchsource=58&UM=8&D=020122&N=1000&q=pee Blocked by: Web Anti-Virus Reason: Probability of unauthorized software download Detection method: Cloud Protection

  9. always_working
    Started by always_working,

    Does safe messaging also protect against malware deployed without ever opening the text or does it scan the links only? I’ve read that some texts can be malicious through the multimedia messaging service without clicking on a link but just by opening it...and that it might even be possible to get infected without even opening the text (just by receiving it in the first place). Any insight appreciated!

    Flood and Flood's wife
  10. vikrant.security
    Started by vikrant.security,

    Hi Kaspersky Team, Please verify the website... Warm Regards //Mod note: URL removed, it’s already trusted in KSN.

    • 0 replies
    • 862 views
    Flood and Flood's wife
  11. Guest
    Started by Guest,

    FYI people… Wrote a very clear and transparent post about the fears of having an account with Kespersky cybersecurity and misinformation coming from Russia and their oligarchs and sure enough my post was deleted within minutes… Makes you wonder? Beware of this company...

    • 0 replies
    • 3k views
  12. JPEKaspersky
    Started by JPEKaspersky,

    Goodnight. For several days I have noticed that the database update takes more than 10 hours to update. Today is another one of those days, as the image documents in my schedule (CET-1), it's 8:00 PM and the last time of distribution of the database was at 9:01 AM (with so many threats that the world currently lives ). Anyone else in the same situation as me?

    • 21 replies
    • 2.4k views
  13. Helo

    In the last few months I noticed that no matter the browser I use I receive Kaspersky pop-ups about access to my webcam being blocked, but I don’t even have a plugged webcam. I’m concerned if it is only a bug on Kaspersky part, or there are multiple ( somewhat random, as far as I noticed ) places that are triggering a virus trying to look through where there would be a webcam. Obs: I do have a webcam that I almost never use, but it has been plugged, so the drivers are installed, but this problem has happened since before I had the webcam.

    • 1 reply
    • 2.2k views
  14. guestbook

    Window 7 X64 build 7600 Version 21.2.16.590© Whenever I went to bank web site, the virtual keyboard show up. I appreciate it and not much problem about it. However, whenever the virtual keyboard show up. My real keyboard are blocked from any character input. I could see ctrl, alt, backspace, tab are working through the virtual keyboard. But my real keyboard cannot use any keys, like 1-0 and a-z, even after closing every program. I had to restart in order to get back my keyboard. Any idea if I can turn on my keyboard after the incident??

    • 6 replies
    • 2.1k views
  15. chucky_511
    Started by chucky_511,

    • 1 reply
    • 1.8k views
  16. DavidCatel
    Started by DavidCatel,

    Dear Kaspersky Concern, Hope you are doing well. My several client regularly visit "https://PixPos.com" but some times they are not able visit website. They are telling that Kaspersky blocking the site. Have any ideas to solve the problem? Thank you. Best regards David

    • 1 reply
    • 1.4k views
  17. pramodmane1987
    Started by pramodmane1987,

    Hello, I have purchase licence key feom India and now I am in UK not able to renew Kaspersky Internet Security by that key. Error message says - Activation code is invalid for this region. Please suggest solution. Thankyou.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  18. BristolPete
    Started by BristolPete,

    I’m sure this forum is something else being controlled by the Russian government, but where does Kaspersky stand on this. If I want to terminate my account can I claim a refund?

    • 5 replies
    • 3.8k views
  19. Midge
    Started by Midge,

    178 days left on my license and a happy Kaspersky user for over a decade, and still am. But it is going to be removed from all our machines today. The balance of risk of using this product has changed overnight. Just to say a big thanks to the experts on the forum for helping me and others like me over many years. One final question - what is the best method of removing every trace of this product from my machine? Thanks.

    • 1 reply
    • 2.3k views
  20. Guest
    Started by Guest,

    So after my current license became active, I’ve been getting these “Sign-in to Kaspersky” popups soon after booting. My program version has stayed the same at 21.3.10.391(h). The “Do not remind me again” (or “ignore”) option which has been discussed before in closed topics is not there. I understand Kaspersky wants everyone to create an account which has been mandatory for most of their competing products for a while, but until the day that it actually becomes mandatory for KIS, I’d prefer if I could shut those popups down for good.

    • 1 reply
    • 2.2k views
  21. lohran
    Started by lohran,

    Greetings, I am on a MacBook Pro, running MAC OS Monterey 12.2.1, with Apple M1 Pro chip. I just can't connect to any websites when running KIS 21.1 with NordVPN 7.3. Is there any conflict on this two apps running together? It is weird to have to turn off a antivirus to access my VPN service, or kill the VPN to keep my virus protection active. Any assistance you can gave me?

  22. danvav
    Started by danvav,

    Hi, the URL of my website “https://mangalgrills.com” was blocked by kaspersky, when I lost control of it and it got infected. Since then, I cleaned up the website, but it still shows on your blacklist. Can you help me remove it? Thank you!

  23. Lemarque
    Started by Lemarque,

    Don't know where else to seek help so I came here hoping for an answer. Windows 10Pro OS Build 19044.1526 Version 21H2 KIS 21.3.10.391h I did a full scan, then installed Malwarebytes and scanned. Both returned clean. About a week ago in Chrome, I was searching for something and noticed that if I hovered over a result, the "hand" pointer didn't appear, just the arrow. I clicked anyway and was taken to what looks like a related legitimate site. As an example, this morning I searched for "icann lookup" in Chrome and, as above, when I clicked on the screen I was taken to GoDaddy's whois lookup page. Another example, I was using the Brave browser with TouchVPN and clicking "ne…

    • 1 reply
    • 2.6k views
  24. Guest
    Started by Guest,

    Hi, so I was wondering how can I personally improve Kaspersky? Other than submitting suggestions and bug reports etc, like is there a way I can personally improve Kaspersky’s detection rate overall for everyone? Like can I use some of my computer power to put it towards Kaspersky, I just want to do something to help improve Kaspersky.

    • 2 replies
    • 2.8k views
  25. UDAY_CHAUHAN
    Started by UDAY_CHAUHAN,

    Hello everyone Actually i had reinstalled windows on my laptop by bootable pen drive because after i had installed Kaspersky on the machine the windows logo from the boot screen and even after uninstalling the software and reinstalling the windows via pen drive(mentioning that .ISO file was totally virus free) the windows logo is not seen now at the boot screen. No GUI Boot is disabled from system configuration. Please help with the same Regards & Thanks Uday

    • 3 replies
    • 5.1k views

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