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Quick or full scan not working on on Mac using macOS high sierra

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Hello @sstempmni,


  • Have the scans ever worked or is this a new problem?
  • May we have the Scan Report please:
  1. In the menu bar, choose Protection > Reports.

    The Reports window opens.

  2. In the left pane, select the tab with the desired report.
  3. In the upper-right corner, click the download/export icon.
  4. In the window that opens, specify the file name, tags, and destination folder for the report.
  5. Click Save.
  6. Attach the Report to your reply please?

Please post back?

Thank you🙏


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