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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Yash Tharu
    Started by Yash Tharu,

    I once used my credi card to have a new subscription for one of my friends.(to her son). Now every year my credit card keeps paying for tha subsription. Last week we tried to solve it. they cancelled the subsription. But today I have been charged again. How to solve this?

  2. nickplay
    Started by nickplay,

    hi all, Anyone can help me please, looks like Kasp Firewall keeps blocking my spotify app in Windows 10. I can get around it by pause Kasp protection, however every time protection resume, spotify stop working, it is so annoying. I tried to adjust setting in Kasp. but I am stuck. Thanks in advance.

  3. Ale.x

    I'm using Kaspersky for more than two decades but it's time to say goodbye. It was my weapon of choice in war against all sort of intruders, but now it started to act as one of them. No more privacy protection, no more control. Kaspresky started to act as my computer is their own. I have no rigts to choose anything. They'll do that for me. Kaspersky acting like they pay to me for using their products. I'm not in control anymore. If I want to use 2015 version - I can't. Why? Because there is a guy (concerned moderator) who will say - it will be a nonsense. Why do you care mate? I paid for this product, I'll use it the way I want. If I'm not following your recommendati…

  4. Raul1979

    Dear all, Please, how can I block a range of IP Addreses using Kaspersky Firewall? Say that I need to block a range of addreses going from XXX.0.0.0 to XXX.255.255.255. Thanks for the help

  5. voseco
    Started by voseco,

    I have been using KIS for a decade, maybe more, but I strongly disliked to be forced out of KIS2018 last year. Newer version is slow, over-bloated, filled with irremovable telemetry, unwanted intrusion in my browser and other apps. All I use in KIS is the intrusion prevention module, I disable everything else because it never finds anything and is just slowing down the PC for no reason. My logs have never shown any blocked intrusion by the way, does this mean I can safely uninstall KIS of do the logs not show blocked intrusion attempts?

  6. voseco
    Started by voseco,

    In the logs of the anti-intrusion module, there is nothing but service started/stopped, service started/stopped, ... the logs do not have any mention of a prevented intrusion or network attack does this mean nothing was ever blocked or are attacks not logged?

    Flood and Flood's wife
  7. ileiry
    Started by ileiry,

    my setup : windows 11 pro my product : KIS I dont want to see those pop up reports and notification about kaspersky has blocked such website, deleted such fraudulent email etc etc. I want Kaspersky to do his job in the background without interupting me on whatever it does. I searched the entire setup and configuration of the app but disabling them is not an option I can find in there Some feature can be disabled individually (such as weak WIFI password, ...) but I want to disable ALL notification/reports Anyone find some ways to do that? Thanks

  8. mox
    Started by mox,

    Is there any way to renew KIS license? I don't want to install new KS, because I have PC's with Vista and Windows 7.

  9. Peter Kaiser
    Started by Peter Kaiser,

    uninstall total security I need to uninstall total security so that the premium version which I paid for will work.

  10. Sandy421
    Started by Sandy421,

    Having trouble removing KIS. First I used Windows to uninstall KIS,VPN, etc. When the Windows uninstall finished, KIS remained listed in my apps list, though the remnant takes up 0 space. If I click Uninstall, I get an error saying the app is not installed. So I used Kaspersky removal tool, selecting KIS 2015, the latest KIS listed. The tool looked like it was working (progress bar) but when it was finished, and I restarted, the remnant remains on my PC laptop. How do I get that remnant removed? I'm installing under protest. I've been a happy United States user for 15 years.

  11. RonaldoHoch
    Started by RonaldoHoch,

    TLDR: Kaspersky is blocking chromium developed app to access internet, didn't find any place to remove this blockage. Hi. I'm developer and i've working with Playwright. For those who don't know, Playwright uses headless browsers for automation testing in the front-end, it opens a pure chromium, a pure webkit and a firefox browser to run the tests. After a whole day using the Playwright, the next day stated my headaches, i've been receiving errors like: net::ERR_CONNECTION_RESET And others, tryied a lot of things, also figure out that visual studio was unable to access the internet with the same error ERR_CONNECTION_RESET... Also, Discord didn'…

  12. Hawar Mardan
    Started by Hawar Mardan,

  13. beoxtc
    Started by beoxtc,

    Hello there, Version of your operating system: Windows 11 Version 24H2 (OS Build 26100.4652) Name and version number of the Kaspersky application: 21.3.10.391 (m) When starting Mordhau (a game on Steam), I'm experiencing an error message. Digging into the logs, it seems that part of the SSL messages can't get through. Disabling KIS totally helps to get past this problem. I couldn't yet isolate that problem. Another problem related to this one: Whenever I want to add Mordhau to the list of exceptions for programs, Kaspersy crashes. Otherwise I'd just add a rule to omit that game. On the second screenshot, when I press OK, KIS cras…

  14. davidjames78

    Hi Kaspersky Community, I’m new to Kaspersky Internet Security and want to set up Safe Browsing to protect my online activity (~5-10 websites daily). I’m struggling with the setup. Setup: Kaspersky Internet Security 21.3, Windows 10, Chrome browser. Steps Tried: Enabled Safe Browsing in KIS settings; some websites are blocked unexpectedly. Added a trusted site to exclusions; still getting “untrusted certificate” errors. Ran a quick scan; no threats found. Questions: What’s the best way to configure Safe Browsing for secure internet use? How do I fix “untrusted certificate” errors for specific websites? Any tips for …

  15. lak

    Hello I bought subscription of Kaspersky Premium Internet Security from a third party for 3 devices and for two years they have provided me access to their company subscription i presume using my email. i downloaded the app and in settings I seen the phrase "Protect up to 20 device with your subscription" under the phrase are 4 out of 20 device registered. I asked them to provide the subscription via a serial number but they said it is better to send an invitation via email because this the subscription is preserved and can continue in case i formatted the Device. so my questions are: Can the owner of my subscription access any informa…

    Flood and Flood's wife
  16. cgiout
    Started by cgiout,

    Hi guys, I've been having problems with Spotify desktop for about a week. The application does not play songs and displays the interface in gray. Disabling KIS everything works correctly again. Checking the network rules, spotify is trusted and all connections are open incoming and outgoing. I also tried to add it to the list of exclusions for anti-virus checks without success. If I check for errors or blocked connections in the reports I do not find anything related to Spotify. What else could I do? Suggestions? Thanks for any help. Raf

  17. Sax
    Started by Sax,

    After Kaspersky stopped working in the US, I needed to get a new software. This required me to remove Kaspersky from my computer, which I was able to do except for one file (see screenshot Kaspersky Error 1). In my control panel (I have Windows 10), I still see Kaspersky Internet Security. When I try to uninstall it, I get an error message (see screenshot Kaspersky Error 2). I have tried the kavremover, but it couldn't detect the file and when I tried to force remove it nothing happened. What else can I try? Thank you.

  18. Jayboo
    Started by Jayboo,

    why are you blocking capcut from running on my PC? If I exit kaspersky the capcut runs but once kaspersky its on it blocked the software from running???

    Flood and Flood's wife
  19. Guest
    Started by Guest,

    After I have run a full scan in the report it says that: C:\Users\carlo\Modelos C:\Users\carlo\Documents\Minhas Imagens C:\Users\carlo\Ambiente de Rede C:\Users\carlo\Ambiente de Impressão The 5th image is from another user who had the same problem.

  20. Gregorif

    Hi For a few weeks now, I noticed my Steam updates could not be done unless I started my computer in Safe Mode. I also cound not access the Store page or my Friends list, as it said I had no connection, but I could play any of the games I have already installed even if they needed an internet connection After trying a few things, I found out that changing the name of the folder of Steam (to Steam2, Steam3 etc) and then starting Steam.exe was enough for it to work This morning though, Discord tried to update itself, and was blocked While looking thourgh KAspersky's program control, I tried to view the details for Steam and Discord, and got the message (see pictu…

  21. Monique Levendal
    Started by Monique Levendal,

    Please assist in refunding me . I cancelled my subscription years ago and now all of a sudden there is money that went off from my bank account.

  22. Van Alstine
    Started by Van Alstine,

    May 5/25 Kaspersky has become CROOKS. Kaspersky is CHEATING me out of my due refund. Kaspersky last week informed me I would receive a refund for my non-installed security system. Today I have been notified by CROOKED Kaspersky my account is closed and I won"t receive my due refund. Hopefully Kaspersky technicians have a guilty conscience. William V.

  23. giovan
    Started by giovan,

    I bought two years of Kaspersky Internet Security, I entered the activation code and unfortunately every week I find myself with the update changing the version to Kaspersky standard. How can I prevent this?

  24. Irfan1
    Started by Irfan1,

    Hello, I’m using Kaspersky Internet Security on my system, and I’ve observed that it occasionally sends requests to Kaspersky servers from the localhost (127.0.0.1). I would like to understand: What is the purpose of these requests? How do I stop this request? It loads too much on my computer. Thank you for your assistance.

  25. dpant
    Started by dpant,

    Hello, Here's my setup: Windows 11 24H2. Chrome 136.0.7103.114 (64bit). Kaspersky Internet Security. Question: Youtube keeps on showing ads. Are those ads supposed to be blocked by Kaspersky Internet Security? If no, is there a Kaspersky product I can install to block Youtube ads? Thank you very much in advance,

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