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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. VPL
    Started by VPL,

    So, Surfshark is my VPN and I can’t even download the file because Kaspersky flagged it as Malicious Object.

    • 6 replies
    • 2.5k views
  2. ajihan

    I don’t know when this happen, I guess after a Windows 10 update or Kaspersky one. Usually when I want to scan for virus in a file, just right click a file and click scan for viruses. But none of the Kaspersky app context menu appear when I right-clicking a file after the update (which I forgot Windows one or Kaspersky).

    • 3 replies
    • 2.5k views
  3. ice70

    Hi, all javascript on https://3.basecamp.com/ is blocked. I have disabled the private browsing and anti banner without success. I can only get the scripts to work if I disable protection entirely! This is on windows 10, chrome, Firefox and edge. In the private browsing setting → block data collection, I have added 3.basecamp.com as an exclusion, but this does not affect access. Any ideas what is blocking basecamp?

    • 5 replies
    • 2.5k views
    Flood and Flood's wife
  4. Okakesie

    Hi, I have problem with my Kaspersky Internet Security. If i want to instal new database update or if i want to log in my Kaspersky account the application show me Error message with text (Picture1): “ Connection problem: Connection to My Kaspersky isnt available. Try it again later.” I rly dont know what should i do. Similar problem is in Database and application module update. I cant connect to server.(Picture2).Im trying update them for 2 days but without any results (Picture3: “Database of aplication not updated”, “ Network error while downloading”).I m realy shure that my internet is working properly. Thank u for help.

    • 0 replies
    • 2.5k views
    Flood and Flood's wife
  5. joesecurity
    Started by joesecurity,

    How to export recent detections by using avp.com? avp.com REPORT /RA:events.log Doesn’t do anything. I am currently running a trial license. Is there also a way to detect the current AV DB version via avp or another cmd line tool?

    • 16 replies
    • 2.5k views
  6. JPEKaspersky

    Good day to everyone I Have a question: Where can I configure hardware virtualization because I can't find it in my application as the attached captures show (Captures 1 and 2). I also consulted the link: https://support.kaspersky.com/us/common/safemoney/13713 ... and I can't see the hardware virtualization.

    • 11 replies
    • 2.5k views
  7. Dansken

    This has been going on for too long now.. I don't know exactly how long its been, but i would say at least for a few months now I've gotten notifications from Kaspersky every other day or so that my networks has been attacked, although the attacks are blocked i am worried i might be targeted or something. At the start, when the attacks occurred i was just like “nice Kaspersky is taking care of business”, but I'm still getting attacked. Today i got attacked about 80 times in one minute(DDoS?), likewise the other multiple times this has happened its multiple attacks at the same minute. It says: The Networkattack Scan.Generic.PortScan.TCP has been blocked Tcp from 89.248.17…

    • 7 replies
    • 2.5k views
  8. Guest
    Started by Guest,

    Hello, this is my first post after recently installing Kaspersky Internet Security. I’m running Windows 10 Home Version 1909. When using Safe Money, opening saved Web links always defaults to Internet Explorer. Is there any way to make the Protected Browser open up in another browser, for example Edge? I look forward to your help. Thanks

    • 1 reply
    • 2.5k views
  9. Guest
    Started by Guest,

    I have just purchased the yearly 5 devices, two users license. It is going fine, but I have no idea how to add another user. Online keeps saying about console trees and I have no idea what that is, all that was downloaded with the ‘internet security’ app and the ‘password protection’ app I’m not sure if something was missed but any help would be appreciated. Thank you.

    • 2 replies
    • 2.5k views
  10. Mac

    Hi. I purchased 5 licenses for K. Internet Security in Mexico. I want to give one license to my son who is living in London. He tried to download it but a warning message appeared saying, "This activation code is intended for a different region. Please try another activation code". Is there anyway to allow him to downloaded it in London? Thanks.

    • 5 replies
    • 2.5k views
  11. evrencan35
    Started by evrencan35,

    how to really cancel it. i check the guides it says go to manage subscription but there is no button like that i think mine is nexway trying to login kaspersky nexway website stuff it says mail-password is wrong i check the forums about it and admins saying mykaspersky and that one is different then how im gonna login and cancel my subscription if i create new account for it. need help i send ticket but no response

  12. nexon
    Started by nexon,

    KIS 21.3.10.391 (i) i had problem with restore point. I disabled AV protection, disabled self defense but still with failure!

  13. Guest

    I’m a developer and trying to get my nodejs backend website working on localhost:port, however i keep having kaspersky block the localhost address. how can i get this thing working without having to stop protection completely from kaspersky. Google search on this thing did not get me any real solution and this is getting to be really frustrating and pushing me my protection completely.

    • 0 replies
    • 2.4k views
  14. PEGADelage

    Hi, Since yesterday I’m having a lot of messages about a malicious URL starting with “ams-update” and some other letters, like ““ams-updatea”, “ams-updatec” or “ams-updatew”. Kaspersky inform that the app relate is something called “Apple Push”, but I never installed nothing by Apple and this app isn’t show in my programs. I had search in the forum and found something close to my case, but the answer ask him to attach the report and a image of the problem. So, I couldn’t know the final answer, because was specific to him. Can somebody help me?

    • 12 replies
    • 2.4k views
  15. Enrique
    Started by Enrique,

    I have Kaspersky Internet security for 2 years and 3 licenses. I have activated the license more than 3 times. Does that mean if you buy 1 lecnsie you can activate 20 times within your local network? And with a license of 3 you can on 3 different networks? I never really understood this. Thanks in advance Regards.

    • 9 replies
    • 2.4k views
  16. ABC1
    Started by ABC1,

    I have a multi-boot PC with both Windows 7 and Windows 10. As far as I know Kaspersky confuses the 2 different operating systems on the same PC as 2 devices, correct? I have tried that in the past with no success. So, can I buy 2 single-device licenses and use them simultaneously - each one for each operating system ('device' according to Kaspersky) under my single account?

    Flood and Flood's wife
  17. b1k3rdude
    Started by b1k3rdude,

    So before I log a support ticket I thought I would askl here and see if there is something Im missing. 1. I download a file. 2. I right scan and scan the file. But instead of scanning just that file KIS seem to be scanning a bunch of other files that arent the bloody file I clicked on. What the hello is KIS doing exactly.?

  18. Guest #10252
    Started by Guest #10252,

    I have core i3 system and I used Kaspersky as a anti virus. I newly add a Nord vpn in my system but when I try to connect my internet with vpn, I got a message that I can not be connect with… What is the actual cause of it? Please reply me.

    • 7 replies
    • 2.4k views
  19. Rahim

    My KIS Activation code exceeded activation time but it is valid for 18-01- 2020 . I request for reset the activation code ID INC000010690157 , on 11-8-2019 , I received a automotive respond but the problem not yet solved , please help .

    • 3 replies
    • 2.4k views
    Flood and Flood's wife
  20. Teerasak
    Started by Teerasak,

    Hi, I have tried to reach Technical Support team regarding to activation issue where the activation has reached the maximum number. I need help from technical support team to reset the count. However, I have been waiting for days without any response. I'm not sure what is the right and effective channel to contact technical support. Could you please advise. Thank you. Teerasak

    • 8 replies
    • 2.4k views
    Flood and Flood's wife
  21. xdater

    Hello My Website has been blacklisted by kaspersky internet security and its tagged as malicious, My clients however can't access it due to this lock. My team checked the website and rectified the issue where it was coming from. Can i be helped. Website: https:// gujaratenterprisesltd . com/

  22. Jeana

    Unable to log into My Kaspersky. Getting the error "Unable to connect to server" This is happening on a fresh install of OS X Mojave. No other programs installed.

    • 2 replies
    • 2.4k views
    Flood and Flood's wife
  23. wdk
    Started by wdk,

    Game For Peace cannot play when I open kaspersky Security Software。exactly is Game For Peace cannot Enter the game when kaspersky Security Software is work。 BUT when i close kaspersky Security Software. the game Game For Peace can enter to play。 Here is the official website of the game。 https://syzs.qq.com/sem/hpjy/index.html https://gp.qq.com/main.shtml

    • 8 replies
    • 2.4k views
  24. deanbob

    I am currently running on a 10 copy, 3 year Kaspersky Internet Security license on Windows 10 that expires in 8 days. I have purchased a 1 system, 1 year license. What is the best way to activate this new version of KIS?

  25. Guest

    Fluff Hello! I am trying out Kaspersky demo, to switch from my current AV. I mostly like what I see. It took some time to make it get along with Revo Uninstaller and with WSL, but I did it. However, one problem persists. Problem I use Win 10 Pro and I use Hyper-V virtual machines a lot. Hyper-V creates virtual ethernet card, called “vEthernet(Default switch)”. Kaspersky, for some reason, does not keep track of my choice for this card, and shows “New network found” question all the time. “All the time means”: on every reboot, every time I start virtual machine in Hyper-V, every time I start Windows Sandbox, every time I connect Bluetooth mouse for some reason, and somet…

    • 9 replies
    • 2.4k views
    Flood and Flood's wife

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