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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. StefanL38

    Hello, I exported my collected emailadresses from thunderbird to a *.CSV-file and then tried to import those emailadresses into the Antispam-function of KIS2021. The import did not work only stating there was an error but not stating WHAT the error was. So how must a *.CSV-file look like to make the email-adress-import into KIS2021 Antispam a success? I tried a single columm CSV-file with emailadresses. But this did not work.

    • 1 reply
    • 868 views
  2. Daito_no1
    Started by Daito_no1,

    When I am browsing in chrome the popup coming saying that access denied the pop up is about not-a-virus:HEUR:AdWare.Script.Pusher.gen . Earlier my pc was infected with viruses .

    • 1 reply
    • 10.4k views
    JoshuaCostanza
  3. T4B
    Started by T4B,

    Hi! Is yt3.ggpht.com a virus? How do I check this domain? Is this safe?

    • 1 reply
    • 8.7k views
  4. Blue Voider

    There’s a false positive and kaspersky keeps deleting a file I’m trying to keep. How do I stop this from happening automatically.

    • 1 reply
    • 818 views
  5. Sadhna
    Started by Sadhna,

    Kaspersky asked if I allowed a program to use my camera. I said no by mistake and now I can’t teach my online lessons! How/Where do I reverse that command?

    • 1 reply
    • 810 views
  6. driscoll
    Started by driscoll,

    Trying to sign-in on a web site and it’s failing. I’m getting the error in the console: has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. And in the network this. Is this Kapersky blocking it and if so how do I allow it?

    • 1 reply
    • 2.5k views
  7. arleetel
    Started by arleetel,

    I first tried to renew through the link in the forum, there I had to pay with a credit card (I don’t have one). So I got to this website : https://www.kaspersky.nl/renewal-center/home There Ican pay with a bank transfer in France …… ? Nexway. In the past it went through a firm in Luxemburg and a bankaccount in Belgium. It was also much cheaper, is there a catch ? I just hope I still can choose English when I install the software.

    • 1 reply
    • 1.1k views
  8. AncestralAngel
    Started by AncestralAngel,

    Hi, my computer downloaded this virus: HEUR:Trojan-Downloader.Win32.Agent.gen But after 2 FULL SCANS with KIS the Virus got quarantine and I deleted it from the quarantine area where it was kept safe (apparently). My questions is, how SAFE is my computer NOW? Has KIS really got rid of the virus or not?

    • 1 reply
    • 4.6k views
    AncestralAngel
  9. Depka
    Started by Depka,

    Hi, i need to add some exclusions to Kaspersky Internet security product through commandline as it is part of automated script. So i am using avp.com console to do that via IMPORT command but there's a catch. When you try to run this command: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3\avp.com import C:\settings.cfg /login=****** /password=****** It will show a UI dialog for entering the password AGAIN. Can you please help me how to avoid that dialog ? I'm already running the command with correct password and it doesn't really make sense to even have that command in console since it requires manual entry of the password. Is there some other w…

    • 1 reply
    • 962 views
  10. Spark
    Started by Spark,

    Hi there, Whenever I start up my Macbook for the past few months, I keep getting this attached message from Kaspersky Internet Security saying it failed to start up correctly. Why is that? it said to seek technical support if it keeps happening, so here I am Also, as a separate issue which may be related, I’ve been noticing that the Kaspersky (I think) process called “kavd” is wrecking havoc on my computer’s processor. Lately my Mac’s fan has been constantly running at full blast more than usual, even when nothing processor intensive is running. This also results in slowdown at some points. Every time I check the Activity Monitor, it’s the same culprit kavd, running like …

    • 1 reply
    • 2k views
  11. Guest #25276

    KIS 21.3.10.391 (f) Hello, I wish to connect my iPad to my Win10 laptop using filebrowserGO on the ipad. it works if i turn the KIS firewall off. Can I add an exception (if that is the correct terminology) to allow the iPad to connect without turning hte firewall off? both units are on the same home Wi-Fi network. the current address of my iPad is 192.168.0.3 but i assume this will be different the next time i connect tomorrow. thank you

    • 1 reply
    • 990 views
  12. Timur Born
    Started by Timur Born,

    Hello. I noticed that KIS’ AVP.exe (realtime scanner) connected to poneytelecom.eu for a short time, a site seemingly known for malicious content/attacks? What is this connection used for? Thanks and regards.

    • 1 reply
    • 2.3k views
  13. Kribo
    Started by Kribo,

    Hi users, team, Is it possible to delay the disappearance of the application lock fingerprint? My problem is that when I open a locked app because of the lock, the fingerprint reader disappears so quickly that I don’t have time to put my finger there. I always have to enter the code too, so it’s pretty inconvenient. Thanks your answers!

    • 1 reply
    • 5.4k views
  14. jahcpa

    I am using a trial version of Kaspersky Internet Security version no. 21.3.10.391 (f) I am using Microsoft Windows 10 x64 Build 19043 The attached screenshot shows 3 recommendations In Notification Center. My question concerns the 1st recommendation: ‘Secure traffic in Microsoft Windows Operating System is not monitored.’ When I click Learn more, the second screenshot appears, which discusses ‘How to add the Kaspersky root certificate to the Mozilla Firefox or Thunderbird certificate storage.’ Is this recommendation something I should be concerned about? Does it compromise my protection? I do not use Mozilla Firefox. I do use Thunderbird for email. Thunderbird is working…

    • 1 reply
    • 4.6k views
  15. DakotaC47
    Started by DakotaC47,

    I opened Thunderbird to find that the folders I had created under the Inbox had all disappeared (I had simply added folders for the year in question...2021, 2020, 2019 etc and I place emails I wish to save in the year they were created). I am still receiving emails as normal. The suggestion is that Kaspersky may be involved in some way. Any suggestions would be most appreciated as to how I get my folders back. Cheers

    • 1 reply
    • 1.6k views
  16. Omala

    I just installed Kaspersky to my Samsung of OS Android 11. It brings an error "Unable to update databases." It says "Please Try again". But when I try is stops at 25%. Any guidance?

    • 1 reply
    • 1.7k views
  17. Wishtech
    Started by Wishtech,

    We are unable to carry out campaigns on google due to a message about viruses from kaspersky. Website: https://www.ancshop.com.br/ We have already performed scanning in other tools, including Magento itself, which informs you that there is no virus. We have been in contact for 3 weeks requesting a new analysis by kaspersky but we have not received any feedback. We're on blackfriday and can't make announcements!!!

    • 1 reply
    • 767 views
  18. System_Info

    Today we are at version 21.3.10.391(g). I wanted to know what each number of those meant. For each number that updates what? 21 = ? 3 = ? 10 = ? 391 =? (g) = ?

    • 1 reply
    • 983 views
    Flood and Flood's wife
  19. San2020
    Started by San2020,

    I have KIS 21.3.10.391 (G) installed. When I sign in to https://admob.google.com/home/, it keeps showing a loading icon. As soon as I pause KIS and refresh the page, it loads correctly. I have already added https://admob.google.com/* and https://apps.admob.com/* to the exclusion list of the webantivirus. Please help.

      • Like
    • 1 reply
    • 1.1k views
  20. ActiveB
    Started by ActiveB,

    KIS main page on my Lenovo P11 tablet is yellow and tells me that I have 1 issue. It says that I should turn off USB debugging or there will be a security risk if I connect a USB cable between my tablet and a computer. I have looked everywhere to find a switch/button to do this. Can anybody help please?

    • 1 reply
    • 1.3k views
  21. Qynklee

    I checked an adware threat and KIS cant detect delete or fix it. I dump and checked this code. So what can I do now?

    • 1 reply
    • 766 views
  22. Cornel
    Started by Cornel,

    are the remaining days of a license added to the new one?

    • 1 reply
    • 881 views
  23. mehdi_k_ghaneh
    Started by mehdi_k_ghaneh,

    how find my user and pas in picture down

    • 1 reply
    • 1.1k views
  24. hpum
    Started by hpum,

    I have an active KIS subscription; I’m being notified to upgrade my Password manager feature to premuim. May I use my KIS to activate the KPM?

    • 1 reply
    • 804 views
  25. Leony

    Spec:AMD Ryzen pro 3500u Lenovo T495 2019 Laptop stuck after splash screen at boot (black screen-still at bios stage). Please help issues goes away after force off computer button. However it repeates itself after a while. My case similarly goes the same with: Machine Stuck on a black screen when restart | Kaspersky Community

    • 1 reply
    • 1.1k views

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