Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS, Android and Linux

  1. Kasperlina

    I visit a site almost everyday one year now and more. Didn't had problems. Today watched something there and suddenly I got Kaspersky message (at my language) that saying the certificate isn't valid and it is advised not to visit this site. Never had problems with the site and Kaspersky show me problem only with this. The site had some adds but I blocking them but that was something that always happened and the antivirus never showed me problems with this. What can I do to unblock the site and use it again?

  2. Magpie
    Started by Magpie,

    Hi, I have just upgraded my PC to Windows 11 (after I had a catastrophic failure in my operating system) and now when I click on the Kaspersky icon in my Systems Tray I get no information. I know Kaspersky is still operating but I can't see any information. I have attached a photo of what is happening.

  3. Jeff Hartley
    Started by Jeff Hartley,

    I have an application that needs to access the Hosts file on Windows 11. However, when I run the application, it is denied access to the hosts file by Kaspersky Premium. If I pause protection, the app works fine, it can access and write to the Hosts File. Obviously this is something I would not rather do. I cannot find any setting inside Kaspersky Premium that will allow access to the Hosts file for either a specific application or in general. We used to be able to do it but it seems that ability has either been removed or hidden. Can anybody help please.

  4. KasVinello
    Started by KasVinello,

    I have bought Kaspersy Premium for 20 licence. I've shared a licence last year with some friends. Someone the them didn't have uploaded our licence il 2026. I can't remove them from the user in the address book. So i can't add new users for sharing becaouse Kaspersky report "i've enough family users". There is no way to delete old friends in address book? Thanks for response

    Flood and Flood's wife
  5. Gokyuzu

    While my computer is running, whenever I launch Kaspersky, within 5–10 minutes my screen turns black and then comes back after about 2 seconds. I tested this many times and confirmed that Kaspersky is the cause. The issue happens even if I am idle on the desktop, without running any other applications. System details: -Operating System: Windows 10 Home, Version 22H2 (OS Build 19045.6216) -Kaspersky version: 21.22.7.466(a) -GPU: NVIDIA GeForce GTX 1060 6GB -Driver version tested: Latest driver 581.15 WHQL, also tested older versions with DDU clean install = issue persists -I don't use any other security software -Kaspersky settings: Default -Backgroun…

  6. eina
    Started by eina,

    i dont know why you are blocking any new game, when i checked firewall the game are not there, fix your ******* firewall because i want to play arknight endfield and duet night abyss without disable kaspersky, i have kaspersky premium

  7. LadyBeetle
    Started by LadyBeetle,

    Why is Kaspersky still asking me to renew my subscription when I already have and added the code on the app as well as on My Kaspersky? Thank you

  8. fcvreqnynw

    I use Kaspersky Plus. I know Brave isn't supported by the extension, but I'm looking for a workaround. I tried renaming brave.exe to chrome.exe like it was suggested in other topics on this forum. The extension has been added to the browser, but doesn't work. The icon is greyed out, and when I click on it, the following image appears:

  9. ib01234567890
    Started by ib01234567890,

    I'm in Canada. Does Kaskpersky Premium included unlimited VPN? The FAQ states PLUS includes unlimited VPN but says nothing about PREMIUM. Thanks.

    Flood and Flood's wife
  10. rounakr94
    Started by rounakr94,

    After upgrading to Windows 11 (Fresh Install from 10) I am seeing this weird issue. Sometimes when my PC boots the Kaspersky Tray Icon remains red for eternity. It shows Application is Starting when clicked and the main window is green meaning no threats whatsoever. Also if the protection is paused and then restarted it goes back to green or if Explorer is restarted it goes back to green. I have a Windows 10 PC where this issue never happened in 17 years of using Kaspersky. Details are below. Windows was last updated previous week. Since I am on a slow wifi it is set to do only monthly updates

  11. AngryAlpaca

    Just to piggyback on here I use the android kaspersky premium app that has the vpn built in and it was forced to update today seemingly a few hours ago and its stopped certain parts of apps loading properly, cant share images from gallery or paste them into discord. Cant access duckduckgo. Couldnt load anything inside google play store or samsung store with the vpn on. Couldnt load grok inside x app until i changed dns to one.one.one.one. Not sure what youve changed but it seems to have caused me a great deal of problems on a product that was working perfectly.

  12. PAragao

    As I have, unfortunately, found out, kaspersky support is basically useless, I hope I can find here people that actually know about this software. Kaspersky decided to turn on game mode, I could not find a way to turn it off.. Then dumb me decided to try to turn on Do Not Disturb manually... Kind of did the IT version of sending down a magnet to dislodge a previous magnet. 🙂 😄 I look everywhere I could think off but I could not find a way to run those modes off!! I can change their activation between Manual and Automatic, but once they are on... I find it way too hard to believe the only option is letting the timer end. Any help would be appreciated. …

  13. Rython
    Started by Rython,

    I recently bought Kaspersky Premium but cannot install it due to Error 1719. I've already tried the official solutions without success. Despite suggestions that it might be malware-related, scans with Bitdefender and Malwarebytes came up clean. Any idea what might be causing this or how to fix it?

  14. ausiufung
    Started by ausiufung,

    The Kaspersky email address was entered incorrectly and sent to *****@*****.tld, resulting in the activation code not reaching the correct email address. I registered using this website: www.lapcom.com.hk/registration

  15. Skippy

    Basically, a the title says, how do I uninstall for just a single PC user account. Unfortunatly, need to for the 'schools' apps and programs to be insatlled. Supposedly they see the AV there and it fails!

  16. anhnhb.ud

    Dear Kaspersky Support Team, I am writing to request assistance regarding my recent purchase of Kaspersky Premium. I have successfully subscribed to the plan; however, when I access my subscription dashboard, it only indicates compatibility with Android and iOS. It shows that I have used 1 out of 3 available slots on an iOS device, but there is no option or mention of support for Windows. As I intended to use this protection on my PC, I am concerned about why the Windows version is not appearing in my account. Could you please check my subscription status and guide me on how to install and activate Kaspersky Premium on my Windows computer? My account d…

  17. Ace.
    Started by Ace.,

    I have requested a refund six times now. I submitted three tickets to customer service and sent three emails to 'infokaspersky' Two of those emails were answered by a bot, and the third one hasn't received a response at all. I have already provided all my information, including the order number, the purchase date, and my email address, but I still haven't received a solution

    harlan4096
  18. Sanchai

    I have subscribed to Kaspersky P,U.S. on two of my Android device, it’s S25 Ultra and S24 Ultra runn8ng latest version of stock Android 16. My license still valid until November 2026, but after updated Kaspersky app, it ask me to activate my license and show the license that I can use. However, when I attempted to activate, a dialog appear stated that the license can’t be used. It’s because the license has been activated. This issue happen to me many t8mes, and I have to uninstall and abandon Kaspersky P,us on both my device. .Also Kaspersky cause higher batter6 grain on my device. Kaspersky is so buggy, especially on the activation and …

  19. LinuxSuperior

    Hi; I had weird issue today. I own Kaspersky Plus in my Android today i saw i have 300MB free limit i used to have unlimited. When i open the app it told me install new vpn for Android so i did it. My issue is when i open Kaspersky VPN program on my phone it tells me delete the app because Ksapersky has in-built vpn secure connection. Android version of app: 11.113.4.11962

    LinuxSuperior
  20. Abudiya
    Started by Abudiya,

    hi subscription but not get activation code

    Flood and Flood's wife
  21. steve33
    Started by steve33,

    I wish to change my email address but can't - I followed the steps but I step 4 doesn't function i.e. I cannot delete the old and enter the new adress I am sure the solution is simple but I don't know what it is. Thanks To change the email address: Click the link with your email address in the upper-right corner of the page. A drop-down menu opens. Click the manage your account button. This opens a window in which you can edit the account settings. Go to the Email address tab. Enter the new email address. Enter your account password. Click the Save button. A message containing a link for co…

    Flood and Flood's wife
  22. steve33
    Started by steve33,

    Does Kaspersky still recommend setting Core Isolation i.e. Memory Integrity to ON? I have just installed Win 11 as update and Memory Integrity and Microsoft Driver List are set to off presumably by my already installed Kaspersky (Standard) Many thanks

  23. Luisfca

    I bought the Kapersky premium and that little box that appears all the f. time when I have to type a password is really annoying. I want to remove or disable forever this f. feature that I never asked for. Straight answer: don't tell me that I have the read the entire forum to remove this f. thing before posting. windows 11.

    Flood and Flood's wife
  24. tunathefish

    Smart Home Monitor prompts me to connect to Wi-Fi or ethernet, despite the fact that I am completely able to connect to the internet. "Wi-Fi Analyzer" does not show any kind of activity.

  25. shay

    But I'm using Vivaldi, which is Chrome based? So what can't I use Safe browsing and other features?

    Flood and Flood's wife

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.