Hello,

Just recently bought Microsoft Surface Pro X but when I want to install Kaspersky it says not compatible. Please if anyone can help in this or suggest different antivirus solution.

 

Thank you for the time

Hi @Naveed Ahmed , 

Unfortunately, at the moment Kaspersky products are not compatible with Surface Pro X as its CPU (Microsoft SQ1) is based on ARM technology.

We have a registered request for compatibility with ARM based platforms, I have added your feedback to this request as well. Hoping the compatibility appears some time soon. 

Regards,

Igor

Thank you  @Igor Kurzin for the prompt reply. I hope we can have it soon

Same Problem since today. Buy a new Surface Pro X, but Kaspersky doesn´t work. :-((

I have also the same Problem.

Dear Sirs,

 

Good day,

Please advise when this problem will be solved? Surface pro X exists already for 12 months, there are already products with (Microsoft SQ2), but your products still does not support this CPU - why?

Still no compatible version for the Surface Pro X ?  

Dear Kaspersky Team,

 

Nothing changes, there are many devices on ARM processors, on Win 10 and 11 but nothing changes in your policy, these devices are still not supported - why? You are not interested in these clients? Please respond concerning what was done in this sphere within a year, when this topic was started.

 

Best regards

 

Hi Kasperskies,

 

unfortunately I saw this post too late. Eventually having decided myself for the Surface Pro X (SQ2) I had to notice that my 2 years license for internet security wasn’t supported. Reviewing the previous posts it’s hard for me to understand why you still haven’t remedied either the technical issues or legal stuff with Microsoft.

 

Please get your stuff running, otherwise you’ll have another former customer.

 

Best regards

Hi guys,

 

Any update on this issue?

Hi all,

There is no support ARM architecture yet, unfortunately. I cannot provide any ETA. 

Dear Igor,

1 year has gone but as far as I know there is no news of a solution based on ARM

I think you all are aware that ARM is the present developing platform so your approach is really astonishing me

Shell we move to other antivirus software or you have started thinking seriously ?

And now, a half year later, and still silence. If we realized that our ARM devices, we would not have chosen KES Cloud. 

@Igor Kurzin if it helps, please add our request to the list of other requests, and come with an ETA as soon as possible.

Hi @PSS, added. As soon as there is news, I will update this topic. 

Hi guys!

Another one with the same problem, but one year and eight months after reporting the problem for the first time.

I hope this will be solved as soon as possible.

Vik.

You might think that after 22 months this issue would be solved? Still no luck installing KSOS. This is a mobile device used on business trips without protection? Should I purchase something else?

Hello

is there any solutions for the issue????

 

Hi

I've also bought this device about two years ago and am still wondering if we will get any support soon.

Any update in this concern? I purchased same device and i need to secure as well.

On 11/16/2020 at 8:59 AM, Igor Kurzin said:

Hi @Naveed Ahmed , 

Unfortunately, at the moment Kaspersky products are not compatible with Surface Pro X as its CPU (Microsoft SQ1) is based on ARM technology.

We have a registered request for compatibility with ARM based platforms, I have added your feedback to this request as well. Hoping the compatibility appears some time soon. 

Regards,

Igor

I have the same problem and recently our company bought new Surface 10 devices. please guide me to install Kaspersky.

Edited December 15, 20223 yr by haroon

Hello, I am a user of kaspersky products, I recently bought a samsung galaxy Go notebook with windows10 / 11 ARM, I received information from support that it will not be possible to use the product on this model because the cpu is not compatible. I always believed and recommended this super complete software to friends and family.

Hi @haroon, Hi @tiagoosilva, 

ARM architecture is not yet supported. Sorry. 

still no fix for this.  I am very disappointed.   Making me rethink my renewal for home computers.  I need it on my surface. 

just got a surface pro 9 and i am wanting an internet securit pacage for it but i cant find anyone that supports the ARM64  chip, how is it going with your application?

Same problem. I have Windows 11 and ARM64 proccessor. I can't install Kaspersky. 

As I understand it, Kaspersky is not interested in releasing a program for ARM64 chip, in which case I will have to abandon the product. It is very sad that the company did not release an application for the ARM64 processor after 2 years.

Very bad, Kaspersky...  ?

Hi, same problem here. Processor Snapdragon 7c Gen2 running windows 11.

And I can´t install Kaspersky on it.