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Hello @Mar, Welcome! Read: Where to download and how to install a Kaspersky application for home. Where is the Kaspersky Premium Subscription *from*? Read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. Download from: 1. (your) MyKaspersky account; 2. the Forum Download link; 3. the download links on the Kaspersky Customer Service page Still having a problem, reach out to Kaspersky Customer Service -> on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; please provide a *detailed-history* & *do not use the AI-bot to submit the request* Thank you🙏 Flood🐳+🐋

https://support.kaspersky.ru/kaspersky-for-windows/21.23/faq/14828

Hello, Why can I only use the iOS version but not the Android version? I want to use the premium version on my Android phone, but it shows that I haven't subscribed

Почитал я ветку и понял, что попал ... Буквально вчера попросил знакомого посоветовать надежный ВПН, для работы с ютубом. Он посоветовал ЭТО. Вот только видимо он сидит еще на "старой версии" и не подозревает, что у новых пользователей ничего вообще не работает. Какой, в козью трещину, ютуб ?) Тут даже собственный сайт косперского с поддержкой перестает открываться стоит лишь активировать ваш Secure прости Господи Disconection. В связи с этим у меня лишь 1 вопрос - как мне отменить подписку и вернуть деньги?

Hello @Jovian, Welcome! When the email was sent to Customer Service did they send a case number - it's *similar* to INC000012345678? IF the answer is 'yes' Kaspersky have (your) case in their system & will contact (you) is due course, please patiently wait, Kaspersky will assist to cancel auto-renewal. Please read: How to cancel auto-renewal? IF (you) don't have an incident reference number - the case has not been submitted correctly & must be resubmitted. Thank you🙏 Flood🐳+🐋

I have to followed the instruction how to cancel the automatic renewal payment. But still can't and it shows me theres an error, and should try again. I sent email to Customer Service but theres no reply until now.😟

@MySelcuk This is a user Forum , unfortunately we can’t fix your problem …

Downloaded file is empty. Only shows title, no opportunity to set up the premium product. Why?

Hello @MySelcuk, Thank you for posting back! Not sure if (you) saw the message above from @Igor Kurzin - when the contact with support was made, they gave you a case number - it's *similar* to INC000012345678, please tell us the case number that support gave you? @Igor Kurzin is waiting for the number - he said: Please let me know the incident number to technical support (looking like INC000000123), I will check. Thank you🙏 Flood🐳+🐋

Please switch back to the old IP address.

Это же случилось не вдруг. Пресловутый технологический партнер уже отказывался от сотрудничества минимум полгода назад. Но менеджерам KSC это не стало поводом для начала развития собственной независимой от партнеров инфраструктуры. Банально продолжили заниматься перепродажей чужого сервиса. "Можно! А зачем?"© К сожалению, самый распространенный подход к бизнесу в РФ

Onu yere bildirdim. Kimse cevap vermiyor.!!!!! Müşterilerinize biraz saygılı olsaydınız, her ihtimale karşı bu sorunla karşılaşmazdık!!!!! Indonesia VPN problem Please fix it. 103.146.202.0 ---- 103.146.203.255 IP blocking is wrong, yours is wrong ============================================================ I reported it. No one is responding.!!!!! If you showed your customers a bit of respect, we wouldn't have encountered this problem in the first place!!!!! Indonesia VPN problem Please fix it IP blocking is wrong, yours is wrong. Changing the Indonesian IP address will solve the problem. ============================================================

İyi ki satın almak gibi bir hata etmemişim

Vpn son sürümü kullanıyorum Vodafone kullanmıyorum Vpn bağlanıyor da kalıyor öyle kalıyor 1 saat bağlanmıyor böyle mi olacaktı? Deneme sürümünü kullanıyorum ama satın almaktan vazgeçtim Avg'den alırım daha iyi

На ноуте у меня оказывается другой аккаунт, там, кстати, работает поиск. Попробовал зайти с тем аккаунтом сюда - эффект тот же - не работает. Самой последней предложенной мерой было банальное удалить-установить. Что я раньше уже делал без эффекта. В этот раз сработало 🤷‍♂️

@lank307 Uw Windows versie is momenteel up-to-date , voor wat de BSOD's betreft is Kaspersky Technical Support uw beste optie.

In de bijlage vindt u de Windows versie.

@Deepkamal Welcome. Please check → https://my.kaspersky.com/MyLicenses#/portal/pages/licenses ?

@lank307 Hello, Dit is vreemd , welke Windows versie gebruikt u 🤔 ? Voor veelvoorkomende BSOD's veroorzaakt door Kaspersky neemt u best contact op met K Technical Support → https://support.kaspersky.com/nl/b2c/nl#contacts

Today, I updated my laptops ssd and after installing windows I download the kaspersky antivirus from my sub window. when it get install it says buy subscription as I already have one year subscription in my antivirus

Hallo, Kaspersky Plus geeft bij opstart windows-registerfouten (4 problemen - zie bijgevoegde foto). Ik herstel deze fouten, maar bij een nieuwe opstart van mijn laptop komen dezelfde fouten weer terug. Hiernaast heb ik ook het volgende euvel: Mijn laptop valt regelmatig - 2 a 3 keer per dag- uit (zwart scherm). Dit gebeurt op tijden zoals b.v.; 16:00 uur - 21:30 uur - 13:00 uur - 10:45 uur - 17:00 uur - 19:00 uur - 18:45 iuur etc. Steeds dus op het hele, halve of kwart uur. Zijn deze windows-registerfouten te verhelpen met Kaspersky Plus? In afwachting van uw antwoord. Groet, Leon

Hello @MySelcuk, Thank you for posting back! What happens if a test is run with: https://www.maxmind.com/en/locate-my-ip-address ? Thank you🙏 Flood🐳+🐋

Good day, @MySelcuk, sorry to hear about this issue. Please let me know the incident number to technical support (looking like INC000000123), I will check.

I've reported it everywhere. Nobody is responding.!!!!! If you had any respect for your customers, we wouldn't have this problem every time!!!!!

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