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Gracias por su mensaje. Puede por favor precisar qué está usando para la gestión de la protección Kaspersky en sus equipos? Business Hub - Vista Pro (https://cloud.kaspersky.com)? KSC Cloud Console (https://ksc.kaspersky.com)? o Kaspersky Security Center (On premise, MMC & Web)?

Please raise a ticket https://companyaccount.kaspersky.com/

Follow this Forum Article https://forum.kaspersky.com/topic/kesmobile-kes-cloud-installation-or-synchronization-issue-53873/#comment-202705

You are using the cloud, and as I mentioned, it does not even appear in the cloud console cloud.kaspersky.com.

Yes - this first one (EdgePrompt) shows how Edge normally prompts. The second (WindowsSecPrompt) shows the windows security prompt that comes up with Kaspersky installed. On my test machines the more I cancel the prompts the issue seems to 'solve itself' for that login. Which isn't really a great fix for 100+ users

Estimados, buenas tardes. Este es nuestro primer posteo en este foro, gracias por recibirnos. Nuestra consulta se basa en encontrar dentro de la consola de Kaspersky Next el parametro que permita que los uauarios puedan pausar la proteccion para poder realizar distintos tipos de pruebas dentro de sus terminales. Quedo atento a cualquier feedback! Saludos.

Dear Kaspersky Community, We are facing warning status regarding invalid encryption status, in many devices in Kes Cloud Console, and we don't understand the root cause of the issue, all these warnings are coming from the laptop PC. We checked one of the workstations and received the following status: "Device incompatible with authentication agent" (screenshot attached with event status). Is anyone else dealing with this situation? Regards Ahnaf Tahmeed

Can you share some screenshots of the issue or prompt it is showing

сделал, после этого вывод systemctl status KSC*: # systemctl restart KSC* # systemctl status KSC* ● KSCWebConsole.service - Kaspersky Security Center Web Console Loaded: loaded (/etc/systemd/system/KSCWebConsole.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2025-10-07 05:49:21 +12; 11s ago Main PID: 55455 (node) Tasks: 32 (limit: 9474) Memory: 117.1M CPU: 3.532s CGroup: /system.slice/KSCWebConsole.service ├─55455 /var/opt/kaspersky/ksc-web-console/node /var/opt/kaspersky/ksc-web-console/pm.js ├─55516 /var/opt/kaspersky/ksc-web-console/node ./index.js ├─55524 /bin/sh -c "/var/opt/kaspersky/ksc-web-console/vendor/nsq_to_file" -nsqd-tcp-address=127.0.0.1:4150 -> └─55530 /var/opt/kaspersky/ksc-web-console/vendor/nsq_to_file -nsqd-tcp-address=127.0.0.1:4150 -channel logs#> окт 07 05:49:21 ksc systemd[1]: Started Kaspersky Security Center Web Console. окт 07 05:49:23 ksc env[55455]: PM API started at port 2005 ● KSCWebConsolePlugin.service - Kaspersky Security Center Web Console Plugin Loaded: loaded (/etc/systemd/system/KSCWebConsolePlugin.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2025-10-07 05:49:21 +12; 12s ago Main PID: 55433 (node) Tasks: 46 (limit: 9474) Memory: 280.6M CPU: 8.167s CGroup: /system.slice/KSCWebConsolePlugin.service ├─55433 /var/opt/kaspersky/ksc-web-console/node /var/opt/kaspersky/ksc-web-console/pm.plugin.js ├─55486 /var/opt/kaspersky/ksc-web-console/node ./server/plugins/plugin-server.js admin_agent ├─55487 /var/opt/kaspersky/ksc-web-console/node ./server/plugins/plugin-server.js admin_server ├─55493 /var/opt/kaspersky/ksc-web-console/node ./server/plugins/plugin-server.js irp ├─55494 /var/opt/kaspersky/ksc-web-console/node ./server/plugins/plugin-server.js kes_windows └─55497 /var/opt/kaspersky/ksc-web-console/node ./server/plugins/plugin-server.js soyuz_windows окт 07 05:49:21 ksc systemd[1]: KSCWebConsolePlugin.service: Succeeded. окт 07 05:49:21 ksc systemd[1]: Stopped Kaspersky Security Center Web Console Plugin. окт 07 05:49:21 ksc systemd[1]: KSCWebConsolePlugin.service: Consumed 31.234s CPU time. окт 07 05:49:21 ksc systemd[1]: Started Kaspersky Security Center Web Console Plugin. окт 07 05:49:23 ksc env[55433]: PM API started at port 2001 ● KSCSvcWebConsole.service - Kaspersky Security Center Service Web Console Loaded: loaded (/etc/systemd/system/KSCSvcWebConsole.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2025-10-07 05:49:21 +12; 12s ago Main PID: 55434 (node) Tasks: 18 (limit: 9474) Memory: 103.2M CPU: 3.669s CGroup: /system.slice/KSCSvcWebConsole.service ├─55434 /var/opt/kaspersky/ksc-web-console/node /var/opt/kaspersky/ksc-web-console/pm.service-console.js └─55468 /var/opt/kaspersky/ksc-web-console/node ./index.js окт 07 05:49:21 ksc systemd[1]: KSCSvcWebConsole.service: Succeeded. окт 07 05:49:21 ksc systemd[1]: Stopped Kaspersky Security Center Service Web Console. окт 07 05:49:21 ksc systemd[1]: KSCSvcWebConsole.service: Consumed 20.616s CPU time. окт 07 05:49:21 ksc systemd[1]: Started Kaspersky Security Center Service Web Console. окт 07 05:49:23 ksc env[55434]: PM API port not set. PM UI not started. ● KSCWebConsoleMessageQueue.service - Kaspersky Security Center Web Console Message Queue Loaded: loaded (/etc/systemd/system/KSCWebConsoleMessageQueue.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2025-10-07 05:49:21 +12; 12s ago Main PID: 55459 (nsqd) Tasks: 12 (limit: 9474) Memory: 13.1M CPU: 485ms CGroup: /system.slice/KSCWebConsoleMessageQueue.service └─55459 /var/opt/kaspersky/ksc-web-console/vendor/nsqd -tls-cert=../nsq-server.crt -tls-key=../nsq-server.key> окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.914964 INFO: PROTOCOL(V2): [127.0.0.1:55694] upgrading connecti> окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.917239 INFO: NSQ: persisting topic/channel metadata to nsqd.dat окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.920537 INFO: TOPIC(web-console-to-all-plugins#ephemeral): new c> окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.920570 INFO: NSQ: persisting topic/channel metadata to nsqd.dat окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.922494 INFO: TOPIC(service-console_to_soyuz_windows#ephemeral):> окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.922533 INFO: TOPIC(service-console_to_soyuz_windows#ephemeral):> окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.922618 INFO: NSQ: persisting topic/channel metadata to nsqd.dat окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.927054 INFO: NSQ: persisting topic/channel metadata to nsqd.dat окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.932201 INFO: TOPIC(web-console_to_define-plugins#ephemeral): ne> окт 07 05:49:27 ksc env[55459]: [nsqd] 2025/10/07 05:49:27.932265 INFO: NSQ: persisting topic/channel metadata to nsqd.dat ● KSCWebConsoleManagement.service - Kaspersky Security Center Web Console Management Service Loaded: loaded (/etc/systemd/system/KSCWebConsoleManagement.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2025-10-07 05:49:21 +12; 12s ago Main PID: 55435 (node) Tasks: 18 (limit: 9474) Memory: 60.1M # Однако положительного эффекта нет. Так же не даёт зайди в свойства сервера и Пользователи и роли.

This may be a bit of a niche issue but I wanted to see if anyone had a solution. We use a government website that requires you to login using an Entrust PKI and when you first access the site Edge will prompt you to select your certificate. The prompt normally appears right below the Edge address bar and is easy to see. After installing Kaspersky the prompt no longer appears in Edge, it opens a 'Windows Security' prompt that asks you to pick a certificate. After choosing one and entering your password into Entrust, it then prompts AGAIN for the same certificate despite logging in. You can even cancel this box and continue to use the site. Not the end of the world, but its going to confuse our users. Worse is that the windows security boxes open without any focus and minimized in the taskbar, so people are going to miss it entirely. Is there a way to disable this behaviour and go back to Edge handling the certificates? The issue does not happen until Kaspersky is installed. I tried using the Web Threat Exclusion list but it doesn't make any difference.

Gracias por la información, pero al cabo de un par de días, sin hacer ningún otro tipo de ajuste, lo probé nuevamente y se instaló sin problemas. Misterios de la informàtica. Gracias de nuevo por el interés

are you using ksc-onprem or cloud by ksc.kaspersky.com , do android device properly connected to ksc admin server

Attached is a screenshot of the error. I don't know where to see what type of console we have, but if it helps, we have the Kaspersky Next EDR Foundations Latin America Edition license.

share some screenshots of the issue and do that android device connected to cloud console , which cloud console you are using ..

The point is that some VPN issues are sometimes related to the real geographical location, in this case Kaspersky Tech Support is the only option.

Hello, I am having trouble getting an Android tablet to sync and appear on the Kaspersky Cloud dashboard. A message appears stating: Unable to synchronize with the management server: error processing commands from the Management Console. The strange thing is that it shows the old name, which has been deleted from the console and from the “Show marked for deletion” option. Has anyone else had this problem? I've tried everything, even factory resetting the tablet.

Hello @asyfayv, Also, was Streaming, Netflix, Germany - selected - see first image *set* We tested (we're not physically located in Germany) & got to Netflix, Germany *immediately*, without any issues, see second image Thank you🙏 Flood🐳+🐋

Bonsoir? J'ai vraiment un souscis de désinstallation de mon kasperky. J'ai tout fait mais le mot de passe ne passe plus. Aidez moi. J'ai éssayé avec kavremvr mais ça ne marche toujours pas. Que faire? J'ai aussi oublié mon mot de passe. J'ais acheté une nouvelle licence que je veux installer. Merci d'avence. mon mail est *****@*****.tld

Попробуйте сделать sudo systemctl restart KSC*

@asyfayv Welcome. Please check your virtual location on https://www.maxmind.com/en/locate-my-ip-address ?

Netflix still shows my regional content even though I'm connected to a VPN. I am connected to german server and I want to watch german shows. But kaspersky vpn doesn't work for netflix allthough Germany Server is mentioned as suitable with netflix. Netflix has disclosed that Kaspersky Servers are VPN servers. There is only one Germany server in Frankfurt am Main. This is not enough. Add servers in Berlin or Munich. There are a lot of servers in USA but only one in germany and it is not even functioning. Find a solution to this problem. I didn't pay to you for a not working vpn!!!

Воспользуйтесь общими рекомендациями https://support.kaspersky.ru/common/error/update/13285

да, у меня там гаечный ключик, как видно на моих скринах, но по нажатию на него - ничего не происходит.

Попробуйте надавить на этот значок.