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@SARDI Please reproduce the issue and check if Kaspersky is blocking your Outlook connection ?

@PhoenixSet Vous êtes le bienvenu. Vos navigateurs ne sont pas piraté, mais veuillez vider le cache et lancer une analyse svp ? PS : Le Forum place un Post qui contient un lien en pré-moderation.

Hello @Ciarog, Welcome! There's a known issue with v21.3 that's been fixed in the new version, there's two options, a free upgrade to the new version or a workaround to the existing version, please read on: *Option one* KIS is Kaspersky's old software, it's been replaced by Kaspersky Standard, it can be upgraded for free - READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T. Make sure the KIS activation code is saved in (your) MyKaspersky account, Subscription tab? Create a System Restore Point. Uninstall KIS, using Windows, Uninstall OR change a program -> during the *uninstall* do not check/tick any boxes *except* Save license & IF (you've) created Secret vault(s) check/tick the Data Encryption box; READ: KIS, How to uninstall the application. Shutdown the computer using Shutdown, not Restart, power ON the computer by pressing the power button, login. Download Kaspersky Standard: https://www.kaspersky.com/downloads#update-product Install Kaspersky Standard. *Important* At the *end* of the successful Kaspersky Standard install, make sure you've signed into the Kaspersky Standard application with the same email address that (you) use to sign into (your) MyKaspersky account - so it synchronises with (your) MyKaspersky account. Recheck the original issue? *Option two* Make sure Windows Hidden items, is checked -> refer: View hidden files and folders in Windows *important* -> open Kaspersky app, select Settings⚙ -> General, uncheck Enable Self-Defense, select Save, select Yes to confirm the action. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents -> all files and folders. Shutdown the computer, using Shutdown, not Restart, power on, login. Make sure KiS is running? *important* -> Enable Self-Defense. Re-check the issue(s)? Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Bir sorum olacaktı Kullanmak istediğim bir web sitesi var ama Kaspersky Premium buna izin vermiyor bunu istisna listeme nasıl ekleyebilirim I have a question There is a website I want to use but Kaspersky Premium does not allow it. How can I add it to my exception list?

Добрый день. Windows обновляли поверх установленного или устанавливали заново?

Bonjour; Merci Berny pour votre aide. Je m'excuse si ce post constitue un désagrément, je suis pense qu'il doit être supprimé. Cordialement.

Can we remotely install Keswin 12.8 over versions from 11.6 to 12.7, which are in a protected status and have corrupted packages. We wish to deploy Keswin 12.8 over these versions from KSC.

# ------------------------------- # Malwarebytes AdwCleaner 8.5.1.601 # ------------------------------- # Build: 03-26-2025 # Database: 2025-04-04.3 (Cloud) # Support: https : // www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 05-08-2025 # Duration: 00:00:03 # OS: Windows 10 (Build 19045.5796) # Scanned: 32101 # Detected: 0 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** No Preinstalled Software found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

Обновила Windows с 11 на 10. Теперь не скачивается приложение. Пишет Неизвестная ошибка.

Ещё раз, поподробней и понаглядней со скриншотами. Куда вас с подпиской перекидывает?

I have been using Safe Money to open bank websites for years and it has always worked well. Today when I try to open any bank website in the Protected Browser I get a message saying "Run error: Failed to run Protected Browser. Reason: Process was stopped." I am in Firefox, Windows 11 24H2 64-bit, Kaspersky Internet Security v. 21.3.10.391(m) databases are up to date. Subscription: Active Paid until: Feb 16, 2026 Remaining days: 284 Please advise.

Hello @Amiga, Viktor Soponyai, Welcome! Which Windows OS & *BUILD*, in Windows Search, type WINVER, open the WINVER app & post back what is shown please? Which Kaspersky software, name & version, on Windows Taskbar -> Hidden icons, rightclick the Kaspersky icon, select About? Is the problem new, has always existed with Kaspersky installed OR ? In the Kaspersky interface - are there any Recommendations OR Notifications *OUTSTANDING*? IF Kaspersky is EXITED [ on the Windows Taskbar, Hidden icons, rightclick the Kaspersky icon, select Exit ] -> does the browser image issue resolve - in all browsers? When was the computer last SHUTDOWN & OR RESTARTED? If the same search is done with the browser in PRIVATE mode - are the image size & other filters available? Post back please? Thank you🙏 Flood🐳+🐋

Dear Madam or Sir! I can't open certain parts of www.google.com in any browser (e.g. latest Firefox)! For example, I would like to search for images on www.google.com. Then I would like to select the size of images to list for me. I click on the drop down menu but it does nothing 😞 So far it has worked! What could be the problem? I have attached a picture. Red arrow shows where the problem is... Thanks in advance for your help! Regards, Viktor Soponyai Hungary

I did, only mail anti-virus briefly. Nothing suspicious. I can check in detail tomorrow. What to look for?

@PhoenixSet Concernant “anduinos.com” Kaspersky Virus Lab confirme in faux positif : “ Hello, URL was removed from blocklist. It will be fixed in the next update. Thank you for your help. Best regards, Xxxxxxxx , Malware Analyst 39A/3 Leningradskoe Shosse, Moscow, 125212, Russia “

@SARDI Can you please check your Kaspersky reports ?

@PhoenixSet Bonjour, Veuillez télécharger et lancer AdwCleaner en tant qu ADMIN et poster le log TXT dans votre prochain Post svp et ne pas fixer les éventuelles détections svp.

Hi, last 2 days outlook won’t connect to mail server. It managed to connect at first after 2-3 Outlook/PC restarts. At the end, when I disable Mail Anti-Virus, it is working. Please solution. If the malicious object is downloaded while Mail Anti-Virus is disabled will File anti-virus and/or other KIS modules detect if malicious object take effect? Using: Win10 Pro x64 Build 19045.5011, 22H2 Outlook 2010 Kaspersky Standard v.21.21.7.384 Outlook eror: 0x800CCC0F connection to the server interrupted Thank you.

Не могу переустановить касперский, перекидывает на окно с подпиской

Après un redémarrage de l'ordinateur le problème semble avoir été résolu. Mais la question reste: Pourquoi cela s'est-il produit pour google.com ? Je considère que le problème est résolu mais toute explication concernant ce phénomène est la bienvenue.

Bonsoir; La visite du site www.google.com est signalée comme étant dangeureuse et a été empêchée par kaspersky premium. Message: Nous avons empêché une visite sur un site susceptible de provoquer une fuite de données La visite de ce site peut présenter un risque de perte d'argent ou de données personnelles. Nous vous avons protégé contre la visite de ce site Internet. Vous pouvez fermer cette fenêtre sans risque. Fin du message. Le problème a commencé après une tentative d'ouvrir le site: https : //www.anduinos.com/ supposé être contenir une variante du système linux. C'est là où j'ai eu le premier message qui m'empêchait de consulter ce site, ce que je n'ai évidement pas fais. Pour moi il semblerait que kaspersky confond https : //www.anduinos.com/ avec www.google.com pour une raison mystérieuse. Quelqu'un peut-il me dire ce qui se passe ? PS: Même chose en utilisant google chrome, firefox et microsoft edge. Merci d'avance.

Здравствуйте, да, будет.

https://support.kaspersky.com/common/error/activation/10993 You should migrate to K. Standard:

Am Montag wurde bereits die neue Version der neuen Betaversion MR22 21.22.1.205 der Produkte Kaspersky Standard/Premium/VPN/KSOS zum testen bereit gestellt. Die Fehlerberichte/Abstürze oder auch GUI-Bugs, sollen nun wieder im separaten Betabereich auf dem eap-Server gemeldet werden. Dafür ist eine erneute Anmeldung erforderlich. Der Download der Testversion und nähere Informationen dazu gibt es hier im bereits genannten englischen Betabereich - https://eap.kaspersky.com/topic/6333/kaspersky-vpn-ksos-21.22.1.205-mr22 Nützliche Informationen: Um die Anwendung zu testen, aktiviert man diese mit der im Betabuild enthaltenen Lizenz. Wenn die kommerzielle Lizenz verwendet wird, um die Betaversion der Anwendung zu aktivieren, so wird die für den Betatest aufgewendete Lizenzdauer nicht vergütet/verrechnet. Bekannte Probleme: die Umfrage während der Deinstallation wurde aus den Beta-Builds entfernt das CMD-Fenster kann beim Start von Kaspersky erscheinen das GSI in der Funktion „Problemaufzeichnung“ funktioniert nicht. Bitte verwende bei Bedarf eine von unserer Website Der Netzwerkmonitor kann namenlose Gruppen für Systemprozesse enthalten Bitte sendet keine Probleme an den Premium Tech Support. Die Beta-Berichte sollen nur in dem externen Beta-Forum veröffentlicht werden.

Muchas gracias por su respuesta.