Windows 10 1903 update causing high CPU of KES 11.1

[Jazza]

Since upgrading Windows 10 to the latest May 2019, the Kaspersky Endpoint Security for Windows 11.1.0.15919 has been using between 50-95% CPU for hours and hours. Is this to be expected because it's a new OS? or could there be an issue with Kaspersky. We are testing the 1903 update at the moment, the Kaspersky seems to be the only issue right now.

[Nikolay Arinchev]

Hi, Please create a request to https://companyaccount.kaspersky.com to get the latest cumulative patch. Please tell us the number of that request.

[Jazza]

Thanks. I've just added it, the request ID is INC000010471552 Adrian

[comgam]

Hi so you validate there is an issue with the version 11.1.0.15919 and May update ? just for our test computer under this OS thanks

[GLFI69]

i'm trying Windows 10 may update with KES 11,1 and pf7033 on two clients and for now i didn't notice any hight cpu usage. try the pf7033.

[comgam]

Hi is it planned to be added in a future release (just to know if we wait and how login for an update 10.1.x version ? thanks

[comgam]

Hi Also is this patch is only for May version or also for earlier version since for 1703 we also have sometimes High CPU usage for no reason (no event on windows, no event on KAS...) thnaks

[Nikolay Arinchev]

comgam this patch should be suitable for all windows updates unless KES11.1 is used.

[comgam]

Hi not sure i understand, pf7033 is for 11.1 exactly ... ?

[daru]

hi, can i get pf7033 here . I have the same issue. Thank you

[daru]

Hi Team, Still waiting for the pf7033. Please provide. Thank You

[daru]

Hi, Is there anyone to help me out with this pf7033. download link. Thx

[Nikolay Arinchev]

Hi,

Is there anyone to help me out with this pf7033. download link.

Please create a request to https://companyaccount.kaspersky.com to get the patch. Thank you!

[aaarim]

using between 50-95% CPU for hours and hours.

Same problem with Windows 10 1903 (x64) + KES 11.1.1.126 :rolling_eyes: PS: Did not notice such behavior on previous KES 11.0.x

[Iceman]

Running with KES 11.1.1.126 AES256 (pf7526) the latest patch fixed the CPU load problem.

[aaarim]

Did not notice better behavior on pf7526. Sometimes it work with high resource usage all day without any messages about active scanning (I think that hapening after any Windows Updates). Just I have been installed KB4524147 update on Friday (04.10.12019), turn off computer, and go home. Come back on Monday (07.10.2019) and again - unstopable High CPU/HDD usage for hours and hours. It seems like Full Scan happened after every Windows Update...

[Dmitry Parshutin]

Did not notice better behavior on pf7526. Sometimes it work with high resource usage all day without any messages about active scanning (I think that hapening after any Windows Updates). Just I have been installed KB4524147 update on Friday (04.10.12019), turn off computer, and go home. Come back on Monday (07.10.2019) and again - unstopable High CPU/HDD usage for hours and hours. It seems like Full Scan happened after every Windows Update...

Hello! Please provide this information to a support ticket, where you download this pf. Thank you!

[Elly117]

Since upgrading Windows 10 to the latest May 2019, the Kaspersky Endpoint Security for Windows 11.1.0.15919 has been using between 50-95% CPU for hours and hours.

Is this to be expected because it's a new OS? or could there be an issue with Kaspersky.

We are testing the 1903 update at the moment, the Kaspersky seems to be the only issue right now.

Try uninstalling the program then reinstalling using the installer from the site. You have a similar issues I had and that worked. Remember your Security type and login details before you do so.

[alexcad]

...Remember your Security type and login details before you do so.

What do you mean by that?

My recommendation:
KES11.1.0 is outdatetd, use the current version KES11.4 instead.

https://support.kaspersky.com/kes11#downloads

https://support.kaspersky.com/13036

 

Regards
Alex

[llagos]

I’ve got the same problem with KES 11.4. Also with previous KES 11.3 although with today’s update to 11.4 it’s less. But after reboot for the update, it peaked the CPU about half an hour, then stayed quiet for about 2h, and now again it’s peaking 55% CPU usage. Process is avp.exe same as before.

It seems there is some core functionality, across all K-something products, causing this error all over...