Nikolay Arinchev

Hi @ManX , Could you please provide us with GSI log and with Administration Server update task logs? Thank you!

It sure is. You can get it from KSC DB using C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\klakdb.chm file But you need to run klnagchk utility at stolen laptop to get the ID from the host to compare both.

Hi, Is it possible to update your KES to the most recent version? Thank you!

Hi, I`m not sure I understood you correctly. So the problem is, that once KES is working it is impossible to save a file at some shared folder(at the server)? Thank you!

Hi, You can only figure it out using some indirect data - OS version, set of installed software, computer name and so on. There is another way,which is more precise, but you need to run klnagchk utility at stolen laptop to get it`s host ID.

Hi, Could you please provide us with GSI log from admin server host? Thank you!

Hi, There is no way to do so via policy. However, you can accept that update at Advanced-application management-Software updates and it will be installed without confirmation from user. Thank you!

Hi, There is no limit for Device control trusted devices.

Hi, Could you please confurm that that no firewalls are present between your host and administration server? With what error exactly web console cannot be connected?

Здравствуйте, Пожалуйста, приложите к своему ответу экпорт политики с внесенными измениниями и уточните, какую именно версию KES 11 вы используете? Спасибо!

Hi, Could you please provide us with an export of active policy you`ve made settings at? Thank you!

Hi, For further investigation please create a request to http://companyaccount.kaspersky.com/ and attach all previously collected info to it. Thank you for cooperation!

Hi, Could you please provide us with GSI logs from administration server host? Thank you!

Hi, Please provide us with GSI log from admin server host . Thank you!

Hi, Could you please clarify what version of plugin you`re trying to install? Please provide us with full GSI log as well. Thank you!

Unfortunately, there is no solution yet, except for that workaround. We will inform you as soon as solution appear. Sorry fro inconvenience cauesd.

Hi, Please exlude Chrome from exploit prevention scope(or disable expoit prevention) and try to reproduce the problem. Please let us know about result. Thank you!

Hi, Could you please provide us with GSI log from one of affecetd hosts? Thank you!

Hi, Please refer to the article - https://help.kaspersky.com/KSC/11/en-US/92439_1.htm Thank you!

Hi, Please refer to the following article - https://help.kaspersky.com/ksc/12/en-US/186772.htm Thank you!

Hi, Unfortynately, there is no way to do so using KES. Sorry for inconvenience caused.

Hi, Could you please provide us with a screenshot(s) of the settings you`ve made? Thank you!

Hi, Could you please clrify what version of KSC and KES do you use? Thank you!

Hi, Please use this utility to collect all necessary diagnostic data and create a request to https://companyaccount.kaspersky.com/ Thank you!

Hi @GLFI69 , Please create a request to https://companyaccount.kaspersky.com/ to get the correct script. Thank you!